You know what’s not helpful? A bill from AT&T that spreads across 56 pages of tiny print the information that explains why my bill is twice as high this month as usual.

You know, if they organized their information in a useful way (which is actually what my sense of the miscellaneous is about), I might even be able to tell that I should up my plan and pay AT&T more money every month. So, how about fewer lists of data — I don’t really need to know about each and every text message our children send — and perhaps some notifications of where my usage has swerved off the norm?

Who designs these bills? Squirrels? [Tags: information_architecture, whines]

Categories: Uncategorized dw