Comments on: Comcast’s ID overkill

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By: Christopher Herot

Christopher Herot — Fri, 02 May 2008 02:43:24 +0000

This is a typical example of stupid use of the “shared secret” security factor. It obviously isn’t a secret if every company with whom you do business uses the same “secret.”

What I’ve found that works is to ask the company to “correct” your SSN. Most don’t really care – they just want a number that they think you will remember.

Never ascribe to malevolence what can adequately be explained by incompetence.

By: J.D.

J.D. — Mon, 28 Apr 2008 17:00:34 +0000

This isn’t just a privacy issue. Have they not heard about phishing? Encouraging people to hand over their personal information to a stranger via a popup window sets a dangerous precedent.

Even so, no matter how much fun it is to slag on Comcast, I wouldn’t call this intentional evil. It’s equally likely that some mid-level manager hasn’t thought through the ramifications of that request — and isn’t incented to do so.

By: Bryan Price

Bryan Price — Mon, 28 Apr 2008 15:37:39 +0000

But we won’t have to worry about this once REAL ID goes into effect, because instead of relying on SSNs, it will be our REAL ID number, which from what I can tell of the standard is only guaranteed unique in your state. So God forbid that somebody has your number in a different state, and then the states get mixed up.

IF it ever gets implemented, I expect REAL IDs to be used for taxing purposes instead of SSNs, probably about 15 years after. IF is a big word right now for it.

If McCain is elected (not my preference), I expect REAL ID to be a hot item again.

By: Allan

Allan — Mon, 28 Apr 2008 14:35:22 +0000

You mean PRIVATE sector ID greed, don’t you?

Although it is increasingly difficult to distinguish. You already need government issue ID to board an airplane or enter many public and private buildings. I’m sure buses and trains will be next. Our kids will be amazed to learn that there was once a time you could travel in America without official “papers”.

By: Dan

Dan — Mon, 28 Apr 2008 14:00:57 +0000

Comcast’s incompetence is now legendary. They’ve actually created a department called Comcast Cares and employed someone to scour blogs to look for negative comments about Comcast. I’m surprised he has posted yet.

BTW, nice mention in today’s Globe.

By: David Weinberger

David Weinberger — Mon, 28 Apr 2008 13:31:03 +0000

I don’t think it’s true only of monopolies. Large stores will continue to set norms, and we will not find the incremental privacy loss sufficient to move us to a competitor.

By: Thomas

Thomas — Mon, 28 Apr 2008 05:52:48 +0000

No those are lessons of a monopoly, a true free market will have privacy rights as part of the competitive market and some companies will value them. Those that value it will get more of that market.