Comments on: Chase Bank credit cards: Incompetent or scammy?

By: nancy b

nancy b — Tue, 15 Sep 2009 17:04:08 +0000

On top of that, the ’supervisor’ I spoke with actually asked me when I told her I worked in banking and that we worked with our customers as best we could on a regular basis, she said ‘you even reversed fees?” HELLO! Yes, when it was needed to keep that relationship and continue to build a good relationship with our customers, yes…we would refund fees. How can chase advertise they have the best quality customer service when clearly that is a just not true?

By: nancy b

nancy b — Tue, 15 Sep 2009 16:56:48 +0000

Regarding Chase credit card…
I paid my bill in full before it was due last month. I checked it today just to make sure they weren’t pulling anything funny. Because I hadn’t used the card in months and months. I had carried a balance though, as I was paying off all my debt. Low and behold, I had a balance today. Finance charges, fees…wtf?? I called and requested they reverse those charges as I paid online and paid the balance total in full that was on the screen way before it was even due. They refused. So I told them to close my account and take me off their mailing lists. I then went online and paid the account in full yet again. This is one credit card company that needs to be a thing of the past, the way they conduct their business and handle their customers is disgusting. And hello…. can anyone really understand what they are saying half the time?

By: Diane

Diane — Tue, 15 Sep 2009 03:10:37 +0000

I would advise that no one uses Chase Bank. They have so much non-value added waste in their processes it is no wonder they needed government money (and they are still making a profit). The majority of their CSR’s have no idea what they are talking about and I have spent hours being bounced back and forth from the same two departments (neither that I needed or requested). At any rate, I have taken my banking elsewhere and suggest everyone does the same.

By: Teena M White

Teena M White — Tue, 28 Jul 2009 16:13:54 +0000

oh ye one more thing.. i have 2 small cards i used for travel.. no problems with them,, think about it small is some times better then big.. oh well showed me..

By: Teena M White

Teena M White — Tue, 28 Jul 2009 16:11:50 +0000

I had a wamu account to.. payed it every month. never late.. or a missed payment.. got a letter the other day they decided to close my card out.. now look people iam not to smart but i do know that is not right… just think if i would have tryed to use it… on this small beach i live on.. everyone knows each other… yes put my head down.. people would think i dont pay my bills. but after all they did me a faver i dont have to hear from CHASE ever.. i will keep making my payments like i did befor… piss on them

By: bluemental

bluemental — Sun, 26 Jul 2009 17:02:27 +0000

On 7/25/09, I went to purchase a toy gift for a baby’s 1st Birthday. At the register, my chase/wamu would not go through. Being puzzled, on the next day, I called Chase Customer Care line 800-945-2000 to find out what the issue with the card was. I spoke with an (Supervisor) who told me that they closed my account due to a credit check and an open balance. Okay if that being the case!, then
My issues with that are:
1. The open balance in question was present on my credit report (being and still being disputed) before they decided to opened my account. Why not decline me initially..?
2. I made "NO" late payments on this card, not even once; and back in April of this year, I paid off all open balances at that time. NEVER DELIQUENT
3. According to Chase, they randomly closed my account on 7/21/09 and mailed a letter on that date, which as of 7/26/09, I still HAVE NOT received by mail. So I had no prior warning or notification.
4. How am I suppose to build my credit and become a better citizen of the United States, a country of "change" and opportunity if the credit card company just decides to close the account of a good paying creditee..?
I’ve done all I can and work hard to make my payments in the time frame alloted and it’s discouraging and heart-breaking for a company to close your account when you’re making ALL the payments on time and staying within the guideline(s) the credit company provided.
PLEASE, let me know if there’s anything that can be done. My attempts are to speak for those citizens of this country, who are hard working and pays there debts on time, BUT still fall a victim of this corrupt credit system. IT IS NOT FAIR and ONLY benefit the "Elite". I thought this was a country for the people..!

By: singlemomof2

singlemomof2 — Fri, 17 Jul 2009 05:05:31 +0000

After CHASE bought out WAMU I ended up having 2 credit cards with them. I owned used and paid in excess before the due date every month for 4 years. Just recently I went to get text books online with one of my credit cards and when the payment didn’t go through, I called the company. Turns out they closed my account without consent or notification saying that it had to do with my credit score. My credit score has fluctuated between 720 and 780 all my credit life. Also I asked if they had also closed my other account. They said no. I asked them what my APR was after finding my next payment to be doubled. They had upped my APR from 9.99 to 29.99, because I had missed one payment in 4 years. I promptly closed my second account with them, which may have been impulsive but it sure felt good. Is there no legal recourse?

By: therevdr

therevdr — Wed, 17 Jun 2009 22:36:39 +0000

CHASE has gotten my attention and my vote for a melt-down….as an
arranged automatic payment did not go through (as I was paying off
the month’s account balance)
and, without any notice to me of the failure of that payment, a $39
RETURNED PAYMENT FEE, a $39 LATE FEE, and a finance charge for the
UNPAID BALANCE gets added. The only notice is the next statement. My
vote was, as no remedy could be made in that matter, to cancel the
card and assure CHASE that no payment would be made until the charges
went into collection and I would make a “deal” on a settlement
payment.
My credit score can take that “hit”….probably CHASE can as well!!

By: bev

bev — Sun, 31 May 2009 00:45:11 +0000

I am in a credit conseling program – Chese keeps calling. I stopped answering, then they started calling my partner – then they somehow located my parter’s Daughter’s & started calling her!! I got into my account & they had changed all my personal information (address & phone) to my my partner’s daughter’s information. I changed it back to my info – I’ll be checking weekly on that!!!

By: DB

DB — Wed, 22 Apr 2009 16:46:04 +0000

I had a card with wamu that chase took over .I also have a chase dental program that gets paid automatically every month so when they stopped the wamu bill and switched to chase I mistook it for my dental and just filed it .Next month i opened it to discover that they had charged the late fee {fine} and increased my interest rate to 29.9% . I called them to tell them what happened but they don’t give a crap!! I closed the account and will pay it off next month .Stay away from these criminals that don’t allow you ONE mistake!

D.B .