Joho the BlogWhen markets are angry conversations - Joho the Blog

When markets are angry conversations

The Financial Times asked four concerned experts how a CEO should handle a mob outraged at his or her corporation’s behavior. All four recommend some form of conversational engagement, including the possibility of changing corporate policy if it is discovered to be wrong. The hard part, of course, is what you do if rational minds simply disagree, and if the stakes are high enough that conversation fails and confrontation remains. At least one of the four commenters acknowledges that the CEO may just have to push back, and Oxfam says it engages in dialogue even as it also runs campaigns.

(Disclosure: I am consulting to Edelman and am friends with the Edelman person who is quoted in the piece. Also, we regularly donate money to Oxfam and I hope you do, too.)

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