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September 09, 2003

Internet Telephony under Attack

Jane Black at BusinessWeek has written an article about why Voice over IP isn't normal telephony and shouldn't be regulated in the same way, despite the nefarious intentions of the incumbent telephone companies:

The rush to lump VOIP in with phone services obscures the larger problem: The 100-year-old regulatory structure for telephones is no longer adequate for today's advanced telecom services.

Scott Bradner has written on the same subject, and is particularly scathing about the hook regulators are trying to hang VoIP providers on: They don't offer 911 service. He writes:

Maybe these regulators should insist on truth in advertising, such as requiring ads to say that 911 is not provided, and let customers decide what they want. That seems to work in many other areas.

Posted by D. Weinberger at September 9, 2003 01:44 PM


Comments

It was a surprise to me, after signing up with Vonage, to find no 911 service. My wife was upset, but agreed to rely on cell phones for such problem, assuming that we would be capable of spitting out our address in an emergency. Fortunately, before a month had gone by, Vonage added 911 service.

That's right. Vonage, an IP telephony provider, *does* offer 911 service.

Posted by: Phillip Winn | September 10, 2003 09:50 AM


Internet telephony is th next big thing and should be liberated off all regualtions. Its ready to replace landlines.
For outsourcing voice, chat, email or back-office support, visit the website of Aumenta Call Center, India.
http://www.aumenta.cc

Posted by: Inbound Call Center | May 5, 2006 11:13 AM


Companies just want internet telephony to disappear because it has slashed their income. Internet Telephony is very pro-customer and anti-provider. The margins are low therefore there is a need for volumes. Millions benefit from it but a few tens want their share. For outsourcing voice, chat, email or back-office support, visit the website http://callcenter.ramshyam.com

Posted by: Call Center Services | May 23, 2006 11:25 AM


Internet telephony should be unregulated. Freedom is the core of the internet. They will ruin the technology and reach by regulating it.

Posted by: Rika | July 27, 2006 04:21 AM


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