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August 07, 2004

Standard dissatisfaction

The ISO organization — the global purveyor of standards — has issued a new standard:

A new ISO standard offers a solution for organizations on those occasions when the customer is dissatisfied with a product or service — guidelines for handling complaints in a manner that gives optimal results for both the organization and unhappy customer...

...The standard gives complete guidance — including principles, issues for consideration and structural aspects — for the management of the overall complaints-handling process, with numerous checklists, sample forms and practical examples.

Next on ISO's agenda is Standard 10003: How to smile like you mean it.

Thanks to Mike O'Dell for the link.

Posted by D. Weinberger at August 7, 2004 09:00 AM

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[Joho the Blog] : Standard dissatisfaction For those of you laboring in the vineyards of ISO 14001 EMS development, here's a bright note to muse on: The ISO organization ÷ the global purveyor of standards ÷ has issued a new standard: A new ISO standard of [Read More]

Tracked on August 13, 2004 01:44 PM

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Dylan concert pics posted at Desolation Row in case you wish to see them.

Posted by: bw | August 8, 2004 01:43 AM

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