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February 24, 2005

As viral as a splinter

Online Media Daily reports that MSN Search has started a "viral campaign" created by an agency called 42 Entertainment. But I don't get what's viral about it.

The main page, MSNFound, aggregates six phony blogs supposedly written by a demographically-appealing set of people. The individual blogs are one-entry and not very interesting. In fact, they are interest-averse, as so much marketing is. For example, the one by the so-called conspiracy theorist has a small banner about the "Enron/Afghanistan connection," but it's not linked to anything.

The aim seems to be to get you to click on links that are in fact queries so you can see the magnificence of MSN Search. But it in fact is confusing. The surfer dude's "blog" suggests you do a search on "Tad _____" (where the blank is autofilled each time by the software with something different such as "Huntington Pier" or "Apprentice") to see some "surprises." The only surprise is that MSN Search puts a photo of the dude and a paragraph from his blog above all the legitimate entries and doesn't explain how it got there. It's just confusing. (In normal searches, the paid-for links are visually set off and the phrase "sponsored links" shows up in a too-faint gray.)

So, what's supposed to be viral about this other than that by calling it viral, you get people like me to write about it?

(Disclosure: I was a member of the group of people MSN Search targeted for schmoozing shortly before the launch.) [Technorati tags: marketing MSNSearch ]


I'm going to guess that this is the marketing project Scoble rips a new one for.

In response to Scoble, Pamela Parker Caird of The River wonders if a campaign can go viral these days without bloggers.


Sean Carver of MSN responds.

Sean, it's not that I'm taking the site too seriously. I admit that I'm probably out of your demographic, but why would I want to come back to this site? And if I don't come back, how am I supposed to figure out that it's actually a a "search engine 'opera'"? I understand that it's supposed to be entertaining but to me it just wasn't. That's sort of the opposite of viral.

But, then, I also think the MSN Search tv ads are a waste of electrons. After 28 seconds of random images dancing around a search box, we learn that MSN Search exists. Is there some reason we should go to MSN Search or is its mere existence supposed to be enough of an enticement? But, I assume this ad tested well, so I'm just showing my naivete.

Posted by D. Weinberger at February 24, 2005 10:16 AM


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Listed below are links to weblogs that reference As viral as a splinter:

» Can a Viral Campaign Gain Traction without Bloggers? from The River
I wrote a piece today that raises some interesting questions. Have methods of viral distribution spread widely enough so that an online word-of-mouth campaign can bypass techie bloggers? The MSN Found campaign -- slammed by Scoble and dissed by other [Read More]

Tracked on February 24, 2005 02:51 PM

» Deeply Dumb, MSN from John Battelle's Searchblog
Joho and MSFT's own Scoble rip MSN for a "viral" marketing campaign that includes phony blogs extolling MSN Search from deeply, deeply contrived "hip" characters. It's lame corporate marketing at its worst. Dooohhh!... [Read More]

Tracked on February 27, 2005 10:35 PM

» MSN Found from msnsearch's WebLog
[Read More]

Tracked on February 28, 2005 02:42 PM

» MSN Lost from Paul Mooney
MSN Lost [Read More]

Tracked on February 28, 2005 03:57 PM

» Deeply Dumb, MSN from John Battelle's Searchblog
Joho and MSFT's own Scoble rip MSN for a "viral" marketing campaign that includes phony blogs extolling MSN Search from deeply, deeply contrived "hip" characters. It's lame corporate marketing at its worst. Dooohhh! Update: Aaron Pressman makes a poin... [Read More]

Tracked on March 1, 2005 11:53 AM

» MSN si spiega sul suo blog from SKY TG24 Pianeta Internet
Non trovo miglior esempio di questo per far capire quanto oggi i blog siano lo strumento principe del web. Microsoft (e per la precisione la divisione MSN search = il motore di ricerca) si รจ spiegata con gli utenti riguardo [Read More]

Tracked on March 1, 2005 02:38 PM

Comments

May I be the first to say that MSN Search is ill-fated?

Posted by: daniel luke | February 25, 2005 01:58 AM


Daniel, actualy I think you can't possibly be the first to say that MSN Search is ill-fated :)

But, Daniel, when you get to be an old fart like me, you'll recall saying similar things about the first release of other Microsoft products. Around about the third release, five years later, they've gotten it right. They have the money and persistence to outlast their competitors. So, I wouldn't write offf MSN Search just yet.

Posted by: David Weinberger | February 25, 2005 09:58 AM


I like it! I mean, I *hate* the idea in general, as it's beyond phoney (like most reality TV, sadly). But I like the part where I watch a fake video in the "blog," decide to follow the "advice" of "Tad" (out of boredom, I guess) and search for "blubber blowout" on MSN.

In the first result, which I suppose is what I'm supposed to click on, I find a website that is part of the Spread Firefox campaign.

Between this and MSN.com's recent switch to standards-based HTML, I think that MSN is trying to say something about Internet Explorer.

I have to admire their bravery. Perhaps the next MSN Explorer will be Gecko based?

This is all very amusing to me, by the way. I will never understand marketing. I guess that will doom me in the end, as I probably won't be able to sell anything, but at least I won't look like an idiot to all my dev peers.

Posted by: Matthew W. Jackson | February 28, 2005 04:33 PM


Hey David,
The viral part is in the story, and we have worked to place it deep within the engine to entice people to search for it. I don't want to beat a dead horse with my reference to a search opera but that is what it is. As far as the appearance of the fake blogs: It wasn't intentional and I wonder now if by working on this campaign for so long that, as it was planned as a character page, that i failed to see the similarities (pointed out it OHHHHH so many blogs....Ok clearly this is my bad. But it's a campaign that takes a bit to get into. I will tell you one thing; in the end this is great conversation (even if my ulcer is acting up again). So no PR BS: I do appreciate the feedback. It's one long journey and this is another step (ok bump) along the way. I will share the end results with ya...great, or not so great at the end.
Sean

Posted by: Sean | March 1, 2005 01:56 AM


Well, I can kind of see what you're saying about the "viral" aspect. But I certainly don't want to spend time looking for easter eggs.

I know this has been discussed to death before, but after being introduced to RSS, I rarely ever visit websites on a regular basis...I hate "polling" for updates. (The ONLY site I poll is the Visual Studio 2005 feedback site, and they *seriously* need to get some RSS feeds!)

Viral ads work much better with syndication. And even with an RSS feed on the campaign itself, you'll need something to get me to initially subscribe to the feed. I don't blindly go looking for new feeds.

So unless somebody else who has a blog that I read frequently links to the "viral" ads, I probably won't see them. And many of those people won't see them unless you have an RSS feed, even if you ask them. This is what the big argument has been about, and I have to agree with the critics in this case.

On the other hand, all the bad publicity *did* make me look at the website at least twice, so I guess it's not a complete loss.

Posted by: Matthew W. Jackson | March 1, 2005 02:21 AM


Sean, your willingness to jump into this, on your site and on others', says a lot.

Posted by: David Weinberger | March 1, 2005 10:20 AM


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