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March 04, 2006

An airline mystery

When you check in for a flight by going to a counter staffed by a live human being, the human does a prodigious amount of typing and the whole process takes longer than if you used one of them new-fangled automated check-in kiosks.

So why don't they just put one of those kiosks behind the counter for the check-in people to use?

Posted by D. Weinberger at March 4, 2006 07:09 PM

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