As Cluetrain’s 10th Anniversary Edition launches, it seems appropriate to note that today I received a notice that the Australian Central Credit Union is now using Consona customer relationship management solutions to overcome its fear of intimacy:

Today, member intimacy is now a core component of ACCU’s competitive advantage, and the Consona CRM solution allows ACCU to:

• View members’ holdings and interactions across all channels of the organization at a glance;

• Easily locate or compose customized documents and correspondence in order to respond to an enquiry or provide customer guidance;

• Reduce and streamline manual and semi-manual work processes, enhancing productivity and providing a more effective audit trail functionality; and

• Expand its business strategy to adopt an integrated advice model and link members to personalized products and services.

By the way, tonight Doc and I are going to be interviewed by Jonathan Zittrain about Cluetrain. You’re invited: 6pm, Austin Hall. [Tags: cluetrain markting crm vrm ]

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Once every three years, the copyright office considers proposed exemptions to the DMCA’s forbidding of attempts to circumvent Digital Rights Management (DRM) protections. Yesterday at 5pm was the deadline for this cycle’s bids.

And there have been some really interesting ones.

Some Berkman folks have asked for the right to Hack the Dead, although they don’t put it like that. If you have software that checks on line to make sure you are authorized to use it, and if the company has now gone out of business, you can no longer use stuff you paid for. So, the Berkman team has proposed that in those circumstances, hackers should be allowed to hack your content free of the dead grip of the defunct business. Chris Soghoian, one of the petitioners, explains it well.

Chris also explains some of the other 18 requests for exemption, including an EFF (did you remember to join?) request to allow users to jailbreak their iPhones so they can run software that Apple has not approved, and a request to allow academics to hack DRM’ed DVD’s to make compilations that are legit under the Fair Use exemption.

Unfortunately, it’s likely that the copyright office will emerge from its three year slumbers, see its own shadow, and put its head straight back up its own rectum. [Tags: berkman crm dmca copyright copyleft eff chris_soghoian ]

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