Ethan Zuckerman blogs the brilliant and delightful “extended dance mix” of his talk on serendipity at CHI 2011.
He begins by wondering why people migrate to cities, even when those cities have been vastly unappealing, as per the stink of London in the mid 19th century. “You came to the city to become a cosmopolitan, a citizen of the world.” You may still have encountered a tiny stretch of humanity that way, but you’d at least be in a position to receive information about the rest of the world. “To the extent that a city is a communications technology, it may not be a surprise that early literally portrayals of the internet seized on the city as a metaphor.”
Ethan wonders if cities actually do work as “serendipity engines,” as we hope they do. Nathan Eagle “estimates that he can predict the location of ‘low-entropy individuals’ with 90-95% accuracy” based on aggregated mobile phone records. [Marta C. Gonzalez, Cesar A. Hidalgo & Albert-Laszlo ? Barabasi recently in Nature made a related claim.] We are not as mobile as we think, and our patterns are more routinized than we’d like to believe. Even in cities we manage to mainly hang out with people like ourselves.
Likewise on the Net, Ethan says. He’s analyzed the media preferences of 33 nations, and found that countries that have 40+ million Net users tend to strongly prefer local news sources. The result is “we miss important stories.” Even if we are well-plugged in to a social network, we’re not going to learn about that which our friends do not know. Ethan reminds us that we need to worry about “filter bubbles,” as Eli Pariser calls them. While social filters are powerful, if they only filter your own network, they are likely to hide more than they show.
Against this Ethan recommends serendipity, which requires “an open and prepared mind.” We should learn from cities when designing Web spaces that enable and encourage serendipity. “What makes cities livable, creative, vital, and ultimately, safe is the street-level random encounter that [Jane] Jacobs documented in her corner of Greenwich Village.” Design to “minimize isolation.”
Ethan then talks about some of the ways we get guided serendipity in cities — friends showing you around, local favorites, treating a city like a board game via geocaching, etc. As always, Ethan has some amazing examples. (He even points to the Library Innovation Lab‘s ShelfLife project, where I work; I promise I didn’t realize that until I’d already started blogging about his post.)
I’d started blogging about Ethan’s post because I love what he says even though I have a knee-jerk negative reaction to much of what people say about serendipity on the Net. Ethan is different. His post represents a full-bodied conceptualization. I read it and I nod, smile at the next insight, then nod again. So, what follows is not a commentary on Ethan’s post. It’s actually all about my normal knee-jerk reaction. (Oh, bloggers, what _isn’t_ all about you?) I’m trying to understand why serendipity doesn’t square with the hole in my own personal pegboard.
Perhaps the problem is that I think of serendipity as a sub-class of distraction: Serendipity occurs when something that hijacks our attention (= a distraction) is worthwhile in some sense. We now have social networks that are superb at sharing serendipitous findings. So, why don’t we pass around more stuff that would make us more cosmopolitan? Fundamentally, I think it’s because interest is a peculiar beast. We generally don’t find something interesting unless it helps us understand what we already care about. But the Other — the foreign — is pretty much defined as that to which we see no connection. It is Other because it does not matter to us. Or, more exactly, we cannot see why or how it matters.
Things can matter to us in all sorts of ways, from casting a contrasting intellectual light on our everyday assumptions to opening up sluices of tears or laughter. But cosmopolitanism requires some level of understanding since it is (as I understand it) an appreciation of differences. That is, we can (and should) be filled with sorrow when we see a hauntingly disturbing photo of a suffering human in a culture about which we know nothing; that’s a connection based on the fundament of shared humanity, but it’s not yet cosmopolitanism. For that, we also have to appreciate the differences among us. Of course, appreciating differences also means finding the similarities. It is a dialectic for sure, and one so very easy to get wrong and impossible to get perfectly right: We misunderstand the Other by interpreting it too much in our own terms, or we write it off because it is so outside our own terms. Understanding always proceeds from a basic situatedness from which we make sense of our world, so cosmopolitan understanding is always going to be a difficult, imperfect dance of incorporating into the familiar that which is outside our usual ken.
This is why I don’t frame the failure of cosmopolitanism primarily in terms of serendipity. Serendipity sometimes — not in Ethan’s case — is proposed as a solution as if we can take our interest in the Other for granted: Just sneak some interesting African videos into our usual stream of youtubes of cute cats and people falling off of trampolines, and we will become more cosmopolitan. But, of course we will fast forward over those African videos as quickly as we used to turn the pages in newspapers that reported on Africa. The problem isn’t serendipity. It’s that we don’t care.
But, we can be brought to care. We know this because there are lots of examples (and Ethan recounts just a handful of the trove at his command) of our attention being arrested by cosmopolitan content. To generalize with a breadth that is sure to render the generalization vapid, cosmopolitan content that works — that gets us interested in something we hadn’t realized we cared about — seems to have two elements. First, it tells us what we need to know in order to let the otherness matter to us. Second, it is really well done. Both of these are difficult, and there is not a known formula for either of them. But there are also lots of known ways to try; Ethan gives us bunches of examples. Creating cosmopolitan content that works requires craft and, if it is to be transformative, art. It can range from the occasional Hollywood movie, to New Yorker articles, to blog posts, to Anthony Bourdain, to Ethan Zuckerman. Content that creates interest in itself may be extraordinarily difficult to craft, but it is a precusor to the possiblity of serendipity.
Take the wildly successful TED Talks as an example. They satisfy a need the “market” didn’t know it had, and if asked would probably deny: “Hey, do you have a burning interest in questioning the assumptions of bio-engineering?” TED Talks ripple through the social networks of serendipity because they create interest where formerly there wasn’t any. That’s how social serendipity works: It begins with works that through skill, craft, and art generate their own motive power. TED shows us that if we are trying to remedy the dearth of intellectually stimulating materials passing through social networks, we should worry first about creating materials that compel interest. Compelling materials create social serendipity. And the corollary: Nothing is interesting to us until it makes itself interesting to us.
But perhaps it simply comes down to this. Perhaps I don’t frame the failure of cosmopolitianism primarily as a problem with the lack of serendipity because I personally approach the world as a writer, and thus focus on the challenge of generating interest among readers. When I see people passing over a topic, I think, “Oh, it must not have been written well enough.” And on that idiosyncratic worldview, I would not seiously base an analysis of a topic as vast and important as the one that Ethan Zuckerman continues to address so profoundly.