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August 11, 2010

Slater and Jet Blue

I don’t know enough about the Slater incident to have an opinion, beyond unease at lionizing someone for dealing with a-holism by being an even bigger a-hole. — if that’s what happened.

But I do want to say that a couple of weeks ago I had an unguarded conversation with a Jet Blue flight attendant who had no reason to lie to me, and who went on for about half an hour about what a great place to work Jet Blue is. The perks are generous, the flexibility of scheduling is phenomenal, the people are fantastic.

You don’t often hear that type of enthusiasm. I already like Jet Blue’s respect for its customers. That they treat their employees with respect makes me want to use their services all the more.

BTW, the fact that one of their attendants cursed out an a-hole passenger and then jumped out the slide does not have the same effect on me.