Joho the Blog » Distributed troubleshooting
EverydayChaos
Everyday Chaos
Too Big to Know
Too Big to Know
Cluetrain 10th Anniversary edition
Cluetrain 10th Anniversary
Everything Is Miscellaneous
Everything Is Miscellaneous
Small Pieces cover
Small Pieces Loosely Joined
Cluetrain cover
Cluetrain Manifesto
My face
Speaker info
Who am I? (Blog Disclosure Form) Copy this link as RSS address Atom Feed

Distributed troubleshooting

When I posted yesterday about my problem with Thunderbird and its possible solution, I did so in part because I wanted to make it findable by others with the same problem. So, I did the most basic search-engine optimization stuff of making sure I used some words and tags people are likely to search for. Then, yesterday afternoon I was part of a brief conversation with Andy Oram in which he talked about his interest in the phenomenon of bottom-up tech support. Googling for solutions to problems works but only sort of, says Andy. And that got me thinking that it’d be useful if we started tagging such posts with some standard tags, such as (perhaps): troubleshooting, operating system, application name, error message, problem area, solved/unsolved. So, my post on Thunderbird would be tagged: troubleshooting, xp, thunderbird, “rebuilding index”, folders, solved. Something like that.

In fact, perhaps we could use a microformat for technical problems and solutions. [Tags: ]

Previous: « || Next: »

Leave a Reply

Comments (RSS).  RSS icon