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November 3, 2010

Journalism and hospitality

Lokman Tsui has posted his dissertation. I like it for a few reasons. First, it’s Lokman’s :) Second, it takes hospitality seriously as a virtue; this used to be definitive of cultures but in modernity has gotten associated with the offering of cupcakes. Third, it applies hospitality to journalism as a way of framing the discussion of why American media don’t well represent the non-Western world. Fourth, it presents an insightful view of what makes GlobalVoices special.

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Categories: journalism, media Tagged with: journalism • media Date: November 3rd, 2010 dw

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August 20, 2009

New issue of JOHO the Newsletter

I’ve just sent out the August 18, 2009 issue of JOHO, my newsletter. (It’s completely free, so feel free to subscribe.) It’s all new material (well, new-ish) except for one piece.

[email protected]: Recently, the tenth anniversary edition of The Cluetrain Manifesto came out, a book I co-authored. Here’s some of what we got wrong in the original version.

In the new edition’s introduction, I list a bunch of ways the world has become cluetrain-y, many of which we take for granted. The fact is that I think Cluetrain was pretty much right. Of course, at the time we thought we were simply articulating things about the Web that were obvious to users but that many media and business folks needed to hear.

But Cluetrain also got some important things wrong…and I don’t mean just Thesis #74: “We are immune to advertising. Just forget it.”

Our kids’ Internet: 

Part 1: Will our kids appreciate the Internet?: Will the Net become just another medium that we take for granted? 

I love the Internet because even now, fifteen years into the Web, I remember what life used to be like. In fact, give me half a beer and I’ll regale you with tales of typing my dissertation on an IBM Model B electric, complete with carbon paper and Wite-Out. Let me finish my beer and I’ll explain microfiche to you, you young whippersnappers.

The coming generation, the one that’s been brought up on the Internet, aren’t going to love it the way that we do…

Part 2: The shared lessons of the Net: The Net teaches all its users (within a particular culture) some common lessons. And if that makes me a technodeterminist, then so be it.

In my network of friends and colleagues, there’s a schism. Some of us like to make generalizations about the Net. Others then mention that actual data shows that the Net is different to different people. Even within the US population, people’s experience of it varies widely. So, when middle class, educated, white men of a certain age talk as if what they’re excited about on the Net is what everyone is excited about, those white men are falling prey to the oldest fallacy in the book. 

Of course that’s right. My experience of the Web is not that of, say, a 14 year old Latina girl who’s on MySpace, doesn’t ever update Wikipedia articles, isn’t on Twitter, considers email to be a tool her parents use, and — gasp — hasn’t ever tagged a single page. The difference is real and really important. And yet …

Part 3: How to tell you’re in a culture gap: You’ll love or hate this link, which illustrates our non-uniform response to the Net.

The news’ old value:  

Part 1: Transparency is the new objectivity: Objectivity and credibility through authority were useful ways to come to reliable belief back when paper constrained ideas. In a linked world, though, transparency carries a lot of that burden.

Part 2: Driving Tom Friedman to the F Bomb: Traditional news media are being challenged at the most basic level by the fact that news has been a rectangular object, not a network.

Bogus Contest: Net PC-ness: What should we be politically correct about in the Age of the Web?

[Tags: joho newsletter technodeterminism news journalism media cluetrain ]

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Categories: Uncategorized Tagged with: business • cluetrain • digital culture • digital rights • joho • journalism • marketing • media • news • newsletter • technodeterminism Date: August 20th, 2009 dw

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July 25, 2009

AP to digitally monitor copyright

The AP has announced it is going to use an automated system to monitor the use of AP content on the Web, looking for copyright violations. The empire is fighting back. From the press release:

The Associated Press Board of Directors today directed The Associated Press to create a news registry that will tag and track all AP content online to assure compliance with terms of use. The system will register key identifying information about each piece of content that AP distributes as well as the terms of use of that content, and employ a built-in beacon to notify AP about how the content is used.

I think there are three possible broad-stroke outcomes:

1. The AP takes an enlightened and generous view of copyright protection and its terms of use, encouraging people to link to and cite its stories, and saving its angry face for commercial thieves, wholesale infringers, and other scum. The AP remains a major source of news, fulfills the social mission of the newspapers who are its members, and our culture is better off for it.

2. The AP’s automated system is set on a hair trigger. The AP protects its copyright so well that no one ever hears from it again.

3. The AP acts inconsistently. It sends scary letters to teenagers who copy three paragraphs about the Jonas Brothers and sics lawyers on a professor teaching a course on media studies. No one understands what the AP is doing, so we all get scared and hate it.

To start with, it’d be great if the AP’s copyright warnings didn’t just tell people what they can’t do, but also told them what they can do, and encouraged us to re-use the material as much as possible. On the other hand, since one of the aims of the new system (according to the press release) is to facilitate the use of pay walls, I expect we’ll see more of the AP’s content making itself irrelevant.

[Tags: ap media journalism free copyright copyleft everything_is_miscellaneous ]

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Categories: misc Tagged with: ap • copyleft • copyright • everything_is_miscellaneous • free • journalism • media • misc Date: July 25th, 2009 dw

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July 23, 2009

Accountable bloggers and journalists

[Note 1.5 hrs after posting this: Ethan Zuckerman has just put up a superb post on this topic. I suggest you read that instead of this.]

Jillian York of the Berkman Center explains the current confusion about the NY Times’ rather casual suggestion (in a blog post) , based on an accusation in a tweet from Omid Habibinia, that Hossein Derakhshan (aka Hoder) has been an agent for the Iranian government, basically ratting out pro-democracy bloggers. The NY Times has now gone meta on the accusation, saying it only reported it because it’s a sign of the discord and distrust, etc., etc. But it’s still a dangerous charge to propagate. Jillian wants to know why we’re blaming the NY Times blogger and not Habibinia.

I’ve got enough blame in my backpack for both. But I do think that since the NY Times trades on its credibility, it has a greater responsibility. When the NY Times reports a rumor, it not only amplifies the rumor, it inevitably adds credibility to it. That’s just the way it is, and, it’s also how the NY Times wants it.

(I wish I could track down the article I read today about the difficult the human brain has in unlearning bad info even after it’s been shown to be bad. The article talked about the increase in the belief that Iraq had WMDs after it was shown that it did not.)

[Tags: iran nytimes journalism media hoder ]

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Categories: misc Tagged with: hoder • iran • journalism • media • misc • nytimes Date: July 23rd, 2009 dw

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July 19, 2009

Transparency is the new objectivity

A friend asked me to post an explanation of what I meant when I said at PDF09 that “transparency is the new objectivity.” First, I apologize for the cliché of “x is the new y.” Second, what I meant is that transparency is now fulfilling some of objectivity’s old role in the ecology of knowledge.

Outside of the realm of science, objectivity is discredited these days as anything but an aspiration, and even that aspiration is looking pretty sketchy. The problem with objectivity is that it tries to show what the world looks like from no particular point of view, which is like wondering what something looks like in the dark. Nevertheless, objectivity — even as an unattainable goal — served an important role in how we came to trust information, and in the economics of newspapers in the modern age.

You can see this in newspapers’ early push-back against blogging. We were told that bloggers have agendas, whereas journalists give us objective information. Of course, if you don’t think objectivity is possible, then you think that the claim of objectivity is actually hiding the biases that inevitably are there. That’s what I meant when, during a bloggers press conference at the 2004 Democratic National Convention, I asked Pulitzer-prize winning journalist Walter Mears whom he was supporting for president. He replied (paraphrasing!), “If I tell you, how can you trust what I write?,” to which I replied that if he doesn’t tell us, how can we trust what he blogs?

So, that’s one sense in which transparency is the new objectivity. What we used to believe because we thought the author was objective we now believe because we can see through the author’s writings to the sources and values that brought her to that position. Transparency gives the reader information by which she can undo some of the unintended effects of the ever-present biases. Transparency brings us to reliability the way objectivity used to.

This change is, well, epochal.

Objectivity used be presented as a stopping point for belief: If the source is objective and well-informed, you have sufficient reason to believe. The objectivity of the reporter is a stopping point for reader’s inquiry. That was part of high-end newspapers’ claimed value: You can’t believe what you read in a slanted tabloid, but our news is objective, so your inquiry can come to rest here. Credentialing systems had the same basic rhythm: You can stop your quest once you come to a credentialed authority who says, “I got this. You can believe it.” End of story.

 

We thought that that was how knowledge works, but it turns out that it’s really just how paper works. Transparency prospers in a linked medium, for you can literally see the connections between the final draft’s claims and the ideas that informed it. Paper, on the other hand, sucks at links. You can look up the footnote, but that’s an expensive, time-consuming activity more likely to result in failure than success. So, during the Age of Paper, we got used to the idea that authority comes in the form of a stop sign: You’ve reached a source whose reliability requires no further inquiry.

In the Age of Links, we still use credentials and rely on authorities. Those are indispensible ways of scaling knowledge, that is, letting us know more than any one of us could authenticate on our own. But, increasingly, credentials and authority work best for vouchsafing commoditized knowledge, the stuff that’s settled and not worth arguing about. At the edges of knowledge — in the analysis and contextualization that journalists nowadays tell us is their real value — we want, need, can have, and expect transparency. Transparency puts within the report itself a way for us to see what assumptions and values may have shaped it, and lets us see the arguments that the report resolved one way and not another. Transparency — the embedded ability to see through the published draft — often gives us more reason to believe a report than the claim of objectivity did.

In fact, transparency subsumes objectivity. Anyone who claims objectivity should be willing to back that assertion up by letting us look at sources, disagreements, and the personal assumptions and values supposedly bracketed out of the report.

 

Objectivity without transparency increasingly will look like arrogance. And then foolishness. Why should we trust what one person — with the best of intentions — insists is true when we instead could have a web of evidence, ideas, and argument?

 

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In short: Objectivity is a trust mechanism you rely on when your medium can’t do links. Now our medium can. [Tags: objectivity transparency journalism media knowledge epistemology jay_rosen science everything_is_miscellaneous ]

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Categories: misc Tagged with: digital culture • education • epistemology • everythingIsMiscellaneous • expertise • journalism • knowledge • media • objectivity • philosophy • science • transparency Date: July 19th, 2009 dw

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July 9, 2009

Real photographs

A few years ago, I sat next to an AP photographer on a press bus as he deftly photoshopped an image he’d just taken. I asked him if he was allowed to do that, and he said the rule was that he could do anything with Photoshop that he could have done in a darkroom.

I thought of him when I saw the NY Times’ embarrassed retraction of a photo essay it had published. It turns out that the photographer had “digitally manipulated” the photos without telling his editor. Unfortunately, the NYT removed all of the photos, rather than keeping them up with the metadata that the digital manipulation had gone beyond editorial guidelines, and without telling us what those guidelines are. For all photos are manipulated. The photographer frames them, decides on what to focus on and how much of the photo should be in focus, etc., and then completes the manipulation in the darkroom, whether it’s analog or digital. To think otherwise is to fall prey to the fallacy of photographic realism that Susan Sontag warned us against.

Wouldn’t it be interesting to see what the NYT’s guidelines are and then hold a contest to see who can create the most deceptive photo while staying within those guidelines?

Scott Rosenberg, a founder of Salon and the author of a terrific new history of blogging (Say Everything), provides us with reflections on what could be one of the entries, based on stories he did for the San Francisco Examiner and Wired about the photographer Pedro Meyer. Really interesting. (Embarassingly, Scott cites me at the very end.)

[Tags: photography realism journalism media everything_is_miscellaneous ]

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Categories: Uncategorized Tagged with: everythingIsMiscellaneous • everything_is_miscellaneous • journalism • media • metadata • photography • realism Date: July 9th, 2009 dw

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July 6, 2009

News, process, webs and networks

Terry Heaton has yet another excellent entry in his continuing series on the media r/evolution. This one is on the news as a process — never done, never entirely right.

I’ve been thinking for the past few days about the news as a network. I’ve been finding that the network view of institutions is helpful because it lets you think about the ways in which the odd properties of The Network, and especially the Web, may be getting applied to those institutions — how those properties fit and don’t fit, and what that means for how those institutions can and should interact with the Net. In fact, at the moment I’m thinking about that as the organizing principle of a talk I’m giving at the Open Gov Innovations conference in a couple of weeks.

Terry’s process view of the news is helpful because it reminds us that a news story is messily spread over time, with many hands touching, and thus contradicts the ol’ writing-boom-published timeline of yore. Nah, the news is always in process. Dave Winer’s river of news is another useful metaphor, capturing the flow of news that we care about.

Metaphors are not exclusionary, so I also like the network idea. The river of news as it flows past us is part of a continuing process, which has shape and some persistence because it is a network. And I think the news is a network pretty much fractally: A hyperlinked news story is embedded in a network of links. Stories are slices through complex webs of ideas, with connections through the river of time and the semantic space of causality and influence. A collection of stories (what we used to call a “newspaper” or a “nightly news show”) is a web of related pieces — related by chronology but also by cross-commentary and references. Reporters rely on networks of people. Readers read within networks of people and ideas. The events themselves that the news “covers” are so deeply enmeshed in networks of history and culture that the very notion of a “story” is now suspect.

There are at least three problems with networks of news. 1. Networks can be lazy; they are so sprawling and full of goodies that there’s some type of focused work they may not get around to. 2. Networks lower the barriers to social gravity, so that we can be irresistibly attracted to people who are like us. (Ok, so opposite magnetic poles attract, and thus my metaphor has failed. Damn!) 3. We know how to turn hard objects into money, whereas it’s way harder to figure out how to make networks of news economically sustainable.

But the networking of news feels to many of us like the news assuming a more natural, authentic shape, freed from the rectangle of paper into which it has been force fitted for so long.

[Tags: news journalism media jeff_jarvis michael_arrington nytimes ]

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Categories: Uncategorized Tagged with: everythingIsMiscellaneous • jeff_jarvis • journalism • media • michael_arrington • news • nytimes Date: July 6th, 2009 dw

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July 5, 2009

News is a network

Jeff Jarvis has a terrific, provocative post about the narcissism of newspapers in which he discusses a number of myths. The discussion afterwards is also really inte)resting. Here’s the comment I posted there (with a minor edit or two, all of which can really be reduced to the title of this post:

Terrific post and discussion. Thanks, Jeff.

May I add one more, related, myth to your collection, Jeff? Here goes: That it’s possible to cover the day’s events.

This is just a different way of putting your formulation “One man’s [sic] noise is another man’s news.” But I think it’s worth calling out since the promise of sufficiency is a big part of traditional newspapers’ promise of value to us: “Read us once in the morning, and after going through our pages, you will know everything you need to know.” (Do radio stations still make the ridicule-worthy “Give us 8 minutes and we’ll give you the world?” claim.) Yeah, no newspaper would ever maintain that claim seriously if challenged — they know better than their readers (or at least they used to) what they’re leaving out — but it’s at the base of the idea that reading a paper is a civic duty. The paper doesn’t give us everything but it gives us enough that reading one every day makes us well-informed citizens.

The notion that newspapers give you your daily requirement of global news — which works out to wondering, along with Howard, if there is such a thing as “news” — seems to me to be as vulnerable as the old idea of objectivity. Like objectivity: (1) It’s presented as one of the basic reasons to read a newspaper; (2) it hides the fact that it’s based on cultural values; and (3) it doesn’t scale well in the age of the Net.

Ultimately, this myth is enabled – as so many of the myths of news and knowledge are — by paper. Take away the paper and the newspaper doesn’t become a paperless newspaper. It becomes a network. That’s what’s happening now, IMO. From object to network … and networks are far far harder to “monetize” (giving myself a yech here) than objects.

(By the way, this is what I was trying to ask in the question I horribly botched at PDF. Sigh.)

[Tags: newspapers journalism everything_is_miscellaneous objectivity ]

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Categories: Uncategorized Tagged with: everythingIsMiscellaneous • everything_is_miscellaneous • journalism • media • newspapers • objectivity Date: July 5th, 2009 dw

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June 30, 2009

[pdf09] Has the Net helped journalism?

NOTE: Live-blogging. Getting things wrong. Missing points. Omitting key information. Introducing artificial choppiness. Over-emphasizing small matters. Paraphrasing badly. Not running a spellpchecker. Mangling other people’s ideas and words. You are warned, people.

Frank Rich: Yes. But someone is going to have figure out how to pay for it. I suspect it will be figured out. There are always these fears during dislocations.

Karen Tumulty: It’s a terrifying time for traditional newspapers, but there are models that work. E.g., I watch Marcy Wheeler’s thermometer.

Dan Gillmor: I’ll channel Clay Shirky. The cost of experimentation has gone to just about zero. There are thousands of experiments, including in business models. We need even more.

Scott Simon: We need to be open to social media. Journalists tend to get jaded. People are now their own editors. A tweeter in Iran said “Tell all your friends: You are the media.” I think that’s true, but there’s work to be done to recreate the best values of journalism all over again.

Rich: We’re so obsessed with new media. Let 1,000 tweets bloom in Iran, but we forget that people are still repressed. The happiness with Iranian’s use of social media has led us to distort the coverage.

Simon: With social media you can overhear people talking with one another, in a way that is very hard with traditional reporting.

Gillmor: The issue of verification can be pretty slippery. We’re having to relearn media literacy. We have to be skeptical of everything … including the NY Times. But we also have to learn how to be not equally skeptical of everything. I’m not worried about supply but we have pretty crappy demand…people who grew up as passive consumers. It’ll take work on our parts, as former consumers and now users, to figure out what to trust.

Tumulty: You may wobble on line but ultimately you get to what the truth is because so many people demand it.

Rich: The people in this room are obsessed with this stuff. We want to find out what’s really going on. But a lot of people, especially those who aren’t upper middle class, don’t have the time.

Andrew Rasiej: People weren’t waiting for the journalists to get news about Iran. The NYT is old by the time it’s printed, especially since now we can sometimes go to the source of the news. It’s not a business model.

Gillmor: Yes. We’re not going to have gatekeepers like before. We now tell one another story. But this is so new. We need to get reputation combined with this.

Rich: But there’s only so much we can absorb. We saw home radios consolidate. Some conglomerate will want to have a big brand, and they’ll set the brand. I think there will be a consolidation. There will always be a component that seeks out minority views…

Gillmor: I don’t see that. The only conglomerate that worries me the is duopoly of the cable and phone companies.

Rich: We’re saying the same thing.

Gillmor: That’s a different kind of consolidation that we’ve seen…

Rich: With the same effect, and from the same people.

Tumulty: We should worry about the Google consolidation. SEO distorts the way you frame things

Simon: Journalism has to make the case for why it’s its own ism. There are left and right invesetigative journalism sites. A real news org sometimes upsets its audience.

Rich: How do we get people to eat their spinach? A lot of people want only celebrity news. That’s always been true. Does this new structure make it easier to have the masturbatory news that they want?

Gillmor: For the first time it’s easy to go deep. Even if it’s celebrity culture, the act of going deeper is instructive to some percent of that group. If we can increase the small percentage of people who create news, that’ll make a big difference.

Rich: People who watch ESPN are not going to start following Iran. And the paradox of the last decade: The whole growth of the new media occurred during a time when the Prez sent us to war on a fiction. Even though some of the fiction came from the NYT, the Prez got away with it. Even though people had more news sources, they were susceptible to a propaganda campaign.

AR: But Gonzalez might still be the attorney general…

Rich: Small potatoes compared to swallowing the war propaganda.

Gillmor: Traditional media still have enormous sway, and it was moreso 5 yrs ago. This isn’t an overnight transition. You’re right that that was a catastrophe. The traditional media walked in lockstep with deceptive people in DC. It’s going to take some time. It’s also instructive that the Guardian web site became enormously more popular because English-speakers wanted the other sides.

Simon: One of the hopes for new media is that it’s easier to be interested in both sports and politics and crocheting.

Gillmor: Traditional media were about producing, creating, distributing stuff. That’s not what we do online. We create it. We make it available. People come and get it. That’s really different. Viewers of Fox don’t have a link to what the other side says. Right wing blogs have links to the people they’re criticizing. If we can encourage people to click that link, people can see there are multiple facets…

Tumulty: But the people who land on that blog are not open to persuaded. The Net reinforces people in their beliefs.

Rich: People didn’t want to believe that Sadam didn’t have WMDs. We shouldn’t assume we’re automatically in a Renaissance.

Simon: There’s a still lot to be said for people seeking out variety. I think they’re not going to be satisfied with narrowcasting.

[I stood on line to ask a question and thus missed some live bloggage. There was a long discussion about the value of covering live events, for which there still seems to be demand.]

Q: [me] What’s the future of the idea of coverage? Coverage implies a value-free decision that we know is value-full, and it doesn’t scale well. [I had to say this twice because I didn’t put it well]
Rich: We’ll keep providing it so long as people want it.
Me: I’m suggesting it’s going the way of objectivity: a value no longer valued.
Rich: Papers have never pretended to offer full coverage.

[The session ran over; I had to leave before it ended.] [Tags: media journalism pdf09 ]

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Categories: Uncategorized Tagged with: conference coverage • everythingIsMiscellaneous • journalism • media • pdf09 Date: June 30th, 2009 dw

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June 28, 2009

Newsweek drops the news, keeps the week

I’m embarrassed to say that it’s been years since I’ve read Newsweek, so I may be the last to have noticed, but Newsweek is no longer a news magazine.

I picked up the June 16 issue somewhere for free — on a shuttle flight, I think — and thumbed through the offbeat, humorous, human-interest features, only to find myself at the back cover. Important note: I grabbed it because Stephen Colbert was advertised on the cover as “guest editor,” although except for a couple of funny essays, I don’t think that actually affected the content.

Newsweek and Time used to be your way to catch up on the week’s news. They covered the news. This particular issue of Newsweek made no such attempt. Rather, it had a theme: Iraq. The articles, in a 27-page section called “Features” (in a 68-page issue) included a photo essay, an essay on “how we’ll know we’ve won,” speculation on how we might commemorate the war, and articles on video games, West Point grads who are worried they’ll miss the war, families disrupted by deployments, Canada’s attitude towards conscientious objectors, soldiers who love battle, and a backgrounder on Iraq vs. Iran. Some of these were interesting articles, but they weren’t news of the week’s happenings.

As for coverage of events outside of Iraq: None…unless it made it into one of the fun sections, like the humorous quotes of the week.

The rest of the issue reads like blog posts: opinions, reviews, provocative essays, bright little snippets.

Not that there’s anything wrong with this. Coverage is one of those big, ingrained ideas that actually make little sense — like objectivity, except coverage makes much less sense than that. Newsweek’s problem is that now that it’s lost its news-in-a-capsule medicinal prescription, will people take the weekly dose, since it’s now competing with the monthlies (The Atlantic, Harpers, etc.) and even with the Sunday magazine that comes with your newspaper?

I doubt it. But it’s not like I have a better idea. With news now spreading at the speed of typing, would anyone today start a magazine that reports on what happened last week? Newsweek is right to decide that rather than attempting coverage it will focus on being interesting. The problem is that there’s an over-supply of interesting now, and it is likely to remain a buyer’s market.

[Tags: journalism media news everything_is_miscellaneous ]

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Categories: Uncategorized Tagged with: everythingIsMiscellaneous • everything_is_miscellaneous • journalism • media • news Date: June 28th, 2009 dw

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