Conversational business
Posted on May 13th, 2008
Charlene Li, co-author of Groundswell and Forrester person, pointed to some good sites in her keynote at Community 2.0. The Starbucks suggestion box is nicely done, but I especially like the way Tivo participates in the independent forum, TivoCommunity.com
By the way, the Community 2.0 conference was an interesting gathering of people interested in various aspects of the various ways businesses build and are embedded in communities.
[...] customer experience, and customer dialogue as an antidote to self-orientation by companies. David Weinberger recently posted about the Community 2.0 conference, pointing out the Starbucks suggestion box as a [...]