This week there were two out-of-the-park posts by Berkman folk: Ethan Zuckerman on advertising as the Net’s original sin, and Zeynep Tufecki on the power of the open Internet as demonstrated by coverage of the riots in Ferguson. Each provides a view on whether the Net is a failed promise. Each is brilliant and brilliantly written.
Zeynep on Ferguson
Zeynep, who has written with wisdom and insight on the role of social media in the Turkish protests (e.g., here and here), looks at how Twitter brought the Ferguson police riots onto the national agenda and how well Twitter “covered” them. But those events didn’t make a dent in Facebook’s presentation of news. Why? she asks.
Twitter is an open platform where anyone can post whatever they want. It therefore reflects our interests — although no medium is a mere reflection. FB, on the other hand, uses algorithms to determine what it thinks our interests are … except that its algorithms are actually tuned to get us to click more so that FB can show us more ads. (Zeynep made that point about an early and errant draft of my CNN.com commentary on the FB mood experiment. Thanks, Zeynep!) She uses this to make an important point about the Net’s value as a medium the agenda of which is not set by commercial interests. She talks about this as “Net Neutrality,” extending it from its usual application to the access providers (Comcast, Verizon and their small handful of buddies) to those providing important platforms such as Facebook.
She concludes (but please read it all!):
How the internet is run, governed and filtered is a human rights issue.
And despite a lot of dismal developments, this fight is far from over, and its enemy is cynicism and dismissal of this reality.
Don’t let anyone tell you otherwise.
What happens to #Ferguson affects what happens to Ferguson.
Yup yup yup. This post is required reading for all of the cynics who would impress us with their wake-up-and-smell-the-shitty-coffee pessimism.
Ethan on Ads
Ethan cites a talk by Maciej Ceglowski for the insight that “we’ve ended up with surveillance as the default, if not sole, internet business model.” Says Ethan,
I have come to believe that advertising is the original sin of the web. The fallen state of our Internet is a direct, if unintentional, consequence of choosing advertising as the default model to support online content and services.
Since Internet ads are more effective as a business model than as an actual business, companies are driven ever more frantically to gather customer data in order to hold out the hope of making their ads more effective. And there went out privacy. (This is a very rough paraphrase of Ethan’s argument.)
Ethan pays more than lip service to the benefits — promised and delivered — of the ad-supported Web. But he points to four rather devastating drawbacks, include the distortions caused by algorithmic filtering that Zeynep warns us about. Then he discusses what we can do about it.
I’m not going to try to summarize any further. You need to read this piece. And you will enjoy it. For example, betcha can’t guess who wrote the code for the world’s first pop-up ads. Answer: Ethan .
Also recommended: Jeff Jarvis’ response and Mathew Ingram’s response to both. I myself have little hope that advertising can be made significantly better, where “better” means being unreservedly in the interests of “consumers” and sufficiently valuable to the advertisers. I’m of course not confident about this, and maybe tomorrow someone will come up with the solution, but my thinking is based on the assumption that the open Web is always going to be a better way for us to discover what we care about because the native building material of the Web is in fact what we find mutually interesting.
Read both these articles. They are important contributions to understanding the Web We Want.
, echo chambers
, net neutrality
, open access
, social media
Tagged with: advertising
• net neutrality
• social media
Date: August 15th, 2014 dw
I’m at a talk by Andrew Revkin of the NY Times’ Dot Earth blog at the Shorenstein Center. [Alex Jones mentions in his introduction that Andy is a singer-songwriter who played with Pete Seeger. Awesome!]
NOTE: Live-blogging. Getting things wrong. Missing points. Omitting key information. Introducing artificial choppiness. Over-emphasizing small matters. Paraphrasing badly. Not running a spellpchecker. Mangling other people’s ideas and words. You are warned, people.
Andy says he’s been a science reporter for 31 years. His first magazine article was about the dangers of the anti-pot herbicide paraquat. (The article won an award for investigative journalism). It had all the elements — bad guys, victims, drama — typical of “Woe is me. Shame on you” environmental reporting. His story on global warming in 1988 has “virtually the same cast of characters” that you see in today’s coverage. “And public attitudes are about the same…Essentially the landscape hasn’t changed.” Over time, however, he has learned how complex climate science is.
In 2010, his blog moved from NYT’s reporting to editorial, so now he is freer to express his opinions. He wants to talk with us today about the sort of “media conversation” that occurs now, but didn’t when he started as a journalist. We now have a cloud of people who follow a journalist, ready to correct them. “You can say this is terrible. It’s hard to separate noise from signal. And that’s correct.” “It can be noisy, but it’s better than the old model, because the old model wasn’t always right.” Andy points to the NYT coverage on the build up to the invasion of Iraq. But this also means that now readers have to do a lot of the work themselves.
He left the NYT in his mid-fifties because he saw that access to info more often than not doesn’t change you, but instead reinforces your positions. So at Pace U he studies how and why people understand ecological issues. “What is it about us that makes us neglect long-term imperatives?” This works better in a blog in a conversation drawing upon other people’s expertise than an article. “I’m a shitty columnist,” he says. People read columns to reinforce their beliefs, although maybe you’ll read George Will to refresh your animus :) “This makes me not a great spokesperson for a position.” Most positions are one-sided, whereas Andy is interested in the processes by which we come to our understanding.
Q: [alex jones] People seem stupider about the environment than they were 20 years ago. They’re more confused.
A: In 1991 there was a survey of museum goers who thought that global warming was about the ozone hole, not about greenhouse gases. A 2009 study showed that on a scale of 1-6 of alarm, most Americans were at 5 (“concerned,” not yet “alarmed”). Yet, Andy points out, the Cap and Trade bill failed. Likewise,the vast majority support rebates on solar panels and fuel-efficient vehicles. They support requiring 45mph fuel efficiency across vehicle fleets, even at a $1K price premium. He also points to some Gallup data that showed that more than half of the respondents worry a great a deal or a fair amount, but that number hasn’t changed since they Gallup began asking the question, in 1989. [link] Furthermore, global warming doesn’t show up as one of the issues they worry about.
The people we need to motivate are innovators. We’ll have 9B on the planet soon, and 2B who can’t make reasonable energy choices.
Q: Are we heading toward a climate tipping point?
A: There isn’t evidence that tipping points in climate are real and if they are, we can’t really predict them. [link]
Q: The permafrost isn’t going to melt?
A: No, it is melting. But we don’t know if it will be catastrophic.
Andy points to a photo of despair at a climate conference. But then there’s Scott H. DeLisi who represents a shift in how we relate to communities: Facebook, Twitter, Google Hangouts. Inside Climate News won the Pulitzer last year. “That says there are new models that may work. Can they sustain their funding?” Andy’s not sure.
“Journalism is a shinking wedge of a growing pie of ways to tell stories.”
“Escape from the Nerd Loop”: people talking to one another about how to communicate science issues. Andy loves Twitter. The hashtag is as big an invention as photovoltaics, he says. He references Chris Messina, its inventor, and points to how useful it is for separating and gathering strands of information, including at NASA’s Asteroid Watch. Andy also points to descriptions by a climate scientist who went to the Arctic [or Antarctic?] that he curated, and to a singing scientist.
Q: I’m a communications student. There was a guy named Marshall McLuhan, maybe you haven’t heard of him. Is the medium the message?
A: There are different tools for different jobs. I could tell you the volume of the atmosphere, but Adam Nieman, a science illustrator, used this way to show it to you.
Q: Why is it so hard to get out of catastrophism and into thinking about solutions?
A: Journalism usually focuses on the down side.If there’s no “Woe is me” element, it tends not to make it onto the front page. At Pace U. we travel each spring and do a film about a sustainable resource farming question. The first was on shrimp-farming in Belize. It’s got thousands of views but it’s not on the nightly news. How do we shift our norms in the media?
[david ropiek] Inherent human psychology: we pay more attention to risks. People who want to move the public dial inherently are attracted to the more attention-getting headlines, like “You’re going to die.”
A: Yes. And polls show that what people say about global warming depends on the weather outside that day.
A report recently drew the connection between climate change and other big problems facing us: poverty, war, etc. What did you think of it?
A: It was good. But is it going to change things? The Extremes report likewise. The city that was most affected by the recent typhoon had tripled its population, mainly with poor people. Andy values Jesse Ausubel who says that most politics is people pulling on disconnected levels.
Q: Any reflections on the disconnect between breezy IPCC executive summaries and the depth of the actual scientific report?
A: There have been demands for IPCC to write clearer summaries. Its charter has it focused on the down sides.
Q: How can we use open data and community tools to make better decisions about climate change? Will the data Obama opened up last month help?
A: The forces of stasis can congregate on that data and raise questions about it based on tiny inconsistencies. So I’m not sure it will change things. But I’m all for transparency. It’s an incredibly powerful tool, like when the US Embassy was doing its own twitter feed on Beijing air quality. We have this wonderful potential now; Greenpeace (who Andy often criticizes) did on-the-ground truthing about companies deforesting organgutang habitats in Indonesia. Then they did a great campaign to show who’s using the palm oil: Buying a Kitkat bar contributes to the deforesting of Borneo. You can do this ground-truthing now.
Q: In the past 6 months there seems to have been a jump in climate change coverage. No?
A: I don’t think there’s more coverage.
Q: India and Pakistan couldn’t agree on water control in part because the politicians talked about scarcity while the people talked in terms of their traditional animosities. How can we find the right vocabularies?
A: If the conversation is about reducing vulnerabilities and energy efficiency, you can get more consensus than talking about global warming.
Q: How about using data visualizations instead of words?
A: I love visualizations. They spill out from journalism. How much it matters is another question. Ezra Klein just did a piece that says that information doesn’t matter.
Q: Can we talk about your “Years of Living Dangerously” piece? [Couldn’t hear the rest of the question].
A: My blog is edited by the op-ed desk, and I don’t always understand their decisions. Journalism migrates toward controversy. The Times has a feature “Room for Debate,” and I keep proposing “Room for Agreement” [link], where you’d see what people who disagree about an issue can agree on.
Q: [me] Should we still be engaging with deniers? With whom should we be talking?
A: Yes, we should engage. We taxpayers subsidize second mortgages on houses in wild fire zones in Colorado. Why? So firefighters have to put themselves at risk? [link] That’s an issue that people agree on across the spectrum. When it comes to deniers, we have to ask what exactly are you denying, Particular data? Scientific method? Physics? I’ve come to the conclusion that even if we had perfect information, we still wouldn’t galvanize the action we need.
[Andy ends by singing a song about liberated carbon. That’s not something you see every day at the Shorenstein Center.]
[UPDATE (the next day): I added some more links.]
I gave a webcast talk at Library2.013 titled “Lessons from Reddit.” It’s available as an mp4 for streaming or downloading here. (You might want to start about 3 minutes in, in order to save 3 minutes of your life.)
It was a bit discursive. I had a few topics I knew I wanted to talk about, but I just talked. Here are the topics (with start times), as drawn from the lowest-value slide deck ever:
Why this topic? 3:00
What is Reddit? 5:10
Conversations are engineered 11:17
We are constantly surprised by scale 23:25
We don’t have interests. Interests have us.30:25
The virtue of echo chambers 36:40
I’ve just finished leading two days of workshops at University of Stuttgart as part of my fellowship at the Internazionales Zentrum für Kultur- und Technikforschung. (No, I taught in English.) This was for me a wonderful experience. First of all, the students were engaged, smart, talked from diverse standpoints, and fun. Second, it reminded me how to teach. I had so much trouble trying to structure sessions, feeling totally unsure how one does so. But the eight 1.5 hour sessions reminded me why I loved teaching.
For my own memory, here are the sessions (and if any of you were there and took notes, I’d love to see them):
#1 Cyberutopianism, technodeterminism, and Internet exceptionalism defined, with JP Barlow’s Declaration of the Independent of Cyberspace as an example. Class introductions.
#2 Information Age to Age of Connected. Why Ted Nelson’s Xanadu did not succeed the way the Web did. Rough technical architecture of the Net and (perhaps) its embedded political values. Hyperlinks.
#3 Digital order. Everything is miscellaneous? From information Retrieval to search engines. Schema-based databases to tagging.
#4 Networked knowledge. What knowledge looks like once it’s been freed of paper. Four challenges to networked knowledge (with many more added by the students.)
On Saturday we talked about topics that the students decided were interesting:
#1 Mobile net. Is Facebook making us more or less social? Why do we fill up every interstice by using Facebook on mobiles? What does this say about us and the notion of the self?
#2 Downloading. Do you download music illegally? What is your justification? How might artists respond? Why is the term “intellectual property” so loaded?
#3 Education. What makes a great in-person course? What makes for a miserable one? Oddly, many of the characteristics of miserable classes are also characteristics of MOOCs. What might we do about that? How much of this is caused by the fact that MOOCs are construed as courses in the traditional sense?
#4 Internet culture. Is there such a thing? If there are many, is any particular one to be privileged? How does the Net look to a culture that is dedicated to warding off what it says as corrupting influences? End with LolCatBible and the astounding TheJohnnyCashProject
Thank you, students. This experience meant a great deal to me.
There’s a knowingly ridiculous thread at Reddit at the moment: Which world leader would win if pitted against other leaders in a fight to the death.
The title is a straightline begging for punchlines. And it is a funny thread. Yet, I found it shockingly informative. The shock comes from realizing just how poorly informed I am.
My first reaction to the title was “Putin, duh!” That just shows you what I know. From the thread I learned that Joseph Kabila (Congo) and Boyko Borisov (Bulgaria) would kick Putin’s ass. Not to mention that Jigme Khesar Namgyel Wangchuck (Bhutan), who would win on good looks.
Now, when I say that this thread is “shockingly informative,” I don’t mean that it gives sufficient or even relevant information about the leaders it discusses. After all, it focuses on their personal combat skills. Rather, it is an interesting example of the haphazard way information spreads when that spreading is participatory. So, we are unlikely to have sent around the Wikipedia article on Kabila or Borisov simply because we all should know about the people leading the nations of the world. Further, while there is more information about world leaders available than ever in human history, it is distributed across a huge mass of content from which we are free to pick and choose. That’s disappointing at the least and disastrous at its worst.
On the other hand, information is now passed around if it is made interesting, sometimes in jokey, demeaning ways, like an article that steers us toward beefcake (although the president of Ireland does make it up quite high in the Reddit thread). The information that gets propagated through this system is thus spotty and incomplete. It only becomes an occasion for serendipity if it is interesting, not simply because it’s worthwhile. But even jokey, demeaning posts can and should have links for those whose interest is piqued.
So, two unspectacular conclusions.
First, in our despair over the diminishing of a shared knowledge-base of important information, we should not ignore the off-kilter ways in which some worthwhile information does actually propagate through the system. Indeed, it is a system designed to propagate that which is off-kilter enough to be interesting. Not all of that “news,” however, is about water-skiing cats. Just most.
Second, we need to continue to have the discussion about whether there is in fact a shared news/knowledge-base that can be gathered and disseminated, whether there ever was, whether our populations ever actually came close to living up to that ideal, the price we paid for having a canon of news and knowledge, and whether the networking of knowledge opens up any positive possibilities for dealing with news and knowledge at scale. For example, perhaps a network is well-informed if it has experts on hand who can explain events at depth (and in interesting ways) on demand, rather than assuming that everyone has to be a little bit expert at everything.
Eric Schmidt is being interviewed by Jeff Goldberg about the Net and Democracy. I’ll do some intermittent, incomplete liveblogging…
NOTE: Live-blogging. Getting things wrong. Missing points. Omitting key information. Introducing artificial choppiness. Over-emphasizing small matters. Paraphrasing badly. Not running a spellpchecker. Mangling other people’s ideas and words. You are warned, people.
NOTE: Posted without having even been re-read. Note note (a few hours later): I’ve done some basic cleanup.
After some amusing banter, Jeff asks Eric about how responsible he felt Google was for Arab Spring. Jeff in passing uses the phrase “Internet revolution.”
ES: Arab Spring was enabled by a failure to censure the Internet. Google enabled people to organize themselves. Especially in Libya, five different militias were able to organize their armed revolt by using the Net. It’s unfair to the people who died to call it an “Internet revolution.” But there were fewer people who died, in part because of the incessant media coverage. And we’ve seen that it’s very easy to start what some call an Internet revolution, but very hard to finish it.
JG: These were leaderless revolutions, crowdsourced revolution. But in Egypt the crowd’s leaders were easily pushed aside after Mubarek fell.
ES: True leaders are very hard to find. In Libya, there are 80 militias, armed to the teeth. In most of the countries there were repressed Muslim groups that have emerged as leaders because they organized while repressed. Whoever takes over inherits financial and social problems, and will be thrown out if they fail.
JG: Talk about Google’s tumultuous relationship with China…
ES: There are lots of reasons to think that China works because its citizens like its hierarchical structure. But I think you can’t build a knowledge society without freedom. China wants to be a knowledge society. It’s unclear if China’s current model gets them past a middle income GDP. Google thought that if we gave them free access to info, the Chinese people would revolt. We were wrong, and we moved Google to Hong Kong, on the open side of the Great Firewall. (We had to because that’s the Chinese law.) Now when you enter a forbidden query, we tell the user that it’s likely to be blocked. We are forbidden from announcing what the forbidden terms are because we don’t want employees put in jail.
JG: Could Arab Spring happen in China? Could students organize Tianamen Square now?
ES: They could use the Chinese equivalent of Twitter. But if someone organizes a protest, two people show up, plus 30 media, and 50 police.
JG: Google’s always argued that democratization of info erodes authoritarian control. Do you still believe that?
ES: The biggest thing I’ve learned is how hard it is to learn about the differences among people in and within countries. I continue to believe that this device [mobile phone] will change the world. The way to solve most of the world’s problems is by educating people. Because these devices will become ubiquitous, it’ll be possible to see how far we humans can get. With access to the Net, you can sue for justice. In the worst case you can actually shame people.
JG: And these devices can be used to track people.
ES: Get people to understand they have choices, and they will eventually organize. Mobiles tend to record info just by their nature. The phone company knows where you are right now. You’re not worried about that because a law says the phone company can’t come harass you where you’re sitting. In a culture where there isn’t agreement about basic rights…
JG: Is there evidence that our democracy is better off for having the Internet?
ES: When we built the Net, that wasn’t the problem we were solving. But more speech is better. There’s a lack of deliberative time in our political process. Our leaders will learn that they’ll make better decisions if they take a week to think about things. Things will get bad enough that eventually reason will prevail. We complain about our democracy, but we’re doing quite well. The US is the beacon of innovation, not just in tech, but in energy. “In God we trust … all others have to bring data.” Politicians should just start with some facts.
JG: It’s easier to be crazy and wrong on the Net.
ES: 0.5% of Americans are literally crazy. Two years ago, their moms got them broadband connections. And they have a lot of free time. Google is going to learn how to rank them. Google should enable us to hear all these voices, including the crazy people, and if we’re not doing that, we’re not doing our job.
JG: I googled “Syria massacre” this morning, and the first story was from Russia Today that spun it…
ES: It’s good that you have a choice. We have to educate ourselves and our children. Not everything written is true, and very powerful forces want to convince you of lies. The Net allows that, and we rank against it, but you have to do your own investigation.
JG: Google is hitting PR problems. Talk about privacy…
ES: There’s no delete button on the Net. When you’re a baby, no one knows anything about you. As you move through life, inevitably more people know more about you. We’re going to have to learn about that. The wifi info gathering by StreetView was an error, a mistake, and we’ve apologized for it.
JG: The future of journalism?
ES: A number of institutions are figuring out workable models. The Atlantic [our host]. Politico. HuffingtonPost. Clever entrepreneurs are figuring out how to make money. The traditional incumbents have been reduced in scale, but there are plenty of new voices. BTW, we just announced a tablet with interactive, dynamic magazines. To really worry about: We grew up with the bargain that newspapers had enough cash flow to fund long term investigative research. That’s a loss to democracy. The problem hasn’t been fully solved. Google has debated how to solve it, but we don’t want to cross the content line because then we’d be accused of bias in our rankings.
JG: Will search engines search for accuracy rather than popularity?
ES: Google’s algorithms are not about popularity. They’re about link structures, and we start from well-known sources. So we’re already there. We just have to get better.
JG: In 5 yrs what will the tech landscape look like?
ES: Moore’s Law says that in 5 yrs there will be more power for less money. We forget how much better our hw is now than even 5 years. And it’s faster than Moore’s Law for disks and fiber optic connections. Google is doing a testbed optical installation. At that bandwidth all media are just bits. We anticipate a lot of specialty devices.
JG: How do you expect an ordinary, competent politician to manage the info flow? Are we inventing tech that is past our ability to process info?
ES: The evidence is that the tech is bringing more human contact. The tech lets us express our humanity. We need a way of sorting politicians better. I’d suggest looking for leaders who work from facts.
JG: Why are you supporting Obama?
ES: I like having a smart president.
JG: Is Romney not smart?
ES: I know him. He’s a good man. I like Obama’s policies better.
Q: Our connectivity is 3rd world. Why haven’t we been able to upgrade?
A: The wireless networks are running out of bandwidth. The prediction is they’ll be saturated in 2016. Maybe 2017. That’s understandable: Before, we were just typing online and now we’re watching movies. The White House in a few weeks is releasing a report that says that we can share bandwidth to get almost infinite bandwidth. Rather than allocating a whole chunk that leaves most of it unused, using interference databases we think we can fix this problem. [I think but please correct me: A database of frequency usages so that unused frequencies in particular geographic areas can be used for new signals.]
A: The digital can enhance our physical connections. E.g., a grandmother skyping with a grandchild.
JG: You said you can use the Net to shame govts. But there are plenty of videos of Syria doing horrible things, but it’s done no good.
ES: There are always particularly evil people. Syria is the exception. Most countries, even autocratic ones, are susceptible to public embarrassment.
Q: Saying “phones by their nature collect data” evades responsibility.
ES: I meant that in order to their work, they collect info. What we allow to be done with that info is a legal, cultural issue.
Q: Are we inherently critical thinkers? If not, putting info out there may not lead to good decisions.
ES: There’s evidence that we’re born to react quickly. Our brains can be taught reasoning. But it requires strong family and education.
Q: Should there be a bill of rights to simplify the legalese that express your privacy rules?
ES: It’s a fight between your reasonable point of view, and the lawyers and govt that regulate us. Let me reassure you: If you follow the goal of Google to have you as a customer, the quickest way to lose you is to misuse your information. We are one click away from competitors who are well run and smart. [unless there was money in it, or unless they could get away with it, or…]
Q: Could we get rid of representative democracy?
ES: It’ll become even more important to have democratic processes because it’s all getting more complicated. For direct democracy we’d have to spend all day learning about the issues and couldn’t do our jobs.
JG: David Brooks, could you comment? Eric is an enormous optimist…
ES: …The evidence is on my side!
JG: David, are you as sanguine that our politicians will learn to slow their thinking down, and that Americans have the skills to discern the crap from the true.
David Brooks: It’s not Google’s job to discern what’s true. There are aggregators to do this, including the NYT and TheBrowser. I think there’s been a flight to quality. I’m less sanguine about attention span. I’m less sanguine about confirmation bias, which the Web makes easier.
ES: I generally agree with that. There’s evidence that we tend to believe the first thing we hear, and we judge plus and minus against that. The answer is always for me culture, education.
Q: Will there be a breakthrough in education?
ES: Education changes much more slowly than the world does. Sometimes it seems to me that education is run for the benefit of the teachers. They should do measurable outcomes, A-B testing. There’s evidence that physics can be taught better by setting a problem and then do a collaborative effort, then another problem…
Here is the text of a short talk I gave at PDF yesterday. I did not use slides, and I actually read from pieces of paper because I wanted to make sure that I stayed on time (it took about 8 minutes, I think) and did not stray too far from what I wanted to say. So, yes, I read a freaking paper at PDF. And yes, I am ashamed. On the other hand, I’m humbled and amazed to have been in the line-up of speakers that morning.
Senator Daniel Patrick Moynihan is reputed to have said, “Everyone is entitled to his own opinion, not to his own facts.” We like this saying in large part because it brings us the comfort of believing that facts provide a way of bringing us together. But perhaps the single incontestable conclusion to be drawn after any even quick involvement with the Internet is that we don’t agree about anything. Everything is contested on the Net, even things that really should not be. Perhaps it’s time to acknowledge that the facts are not going to bring us together. The old Enlightenment ideal of two people with deeply different ideas sitting together over a cup of coffee and working themselves down to their fundamental differences, until the issue is resolved, the Internet has shown that that ideal just isn’t going to happen. We don’t agree, and now we can’t deny it.
I am not saying that we should give up on facts, or on fact-based argument. To the contrary. It remains our obligation to try to base our policies on facts, because facts are the parts of reality against which we bark our shins. Reality counts.
But I do want to argue against one version of despair that comes from looking at the seeming powerlessness of facts on the Internet: The echo chamber argument.
Cass Sunstein’s idea of echo chambers, and Eli Pariser’s excellent Filter Bubble variation, are well known to you. It’s the idea that when people are given lots of choices of voices to listen to, they — we — tend to listen to people with whom we already agree, and that this results in a confirming of what we believe, and can move us to move extreme versions of it, resulting in even greater polarization. If the Net is having this effect, the Net is not the great hope for a more open society, but a tragedy. Echo chambers are a real problem. We need to be vigilant, and educate ourselves and our children how to avoid their pernicious effects.
Please keep that in mind as I head toward what is actually my point today: Echo chambers are dangerous, but they are also a condition of thought and understanding.
So, I want to look at an example of an echo chamber. But not the usual ones. Instead, Reddit.com. Reddit has all the earmarks of an echo chamber. The Reddit community, although it is far from uniform, nevertheless generally shares some values. It is pro science, atheist, pro legalization of marijuana, pro cute cat, generally progressive. It has shared heroes like Neil DeGrasse Tyson. It has a set of in-jokes — memes that often you have to understand a hidden context to get; you have to know that a photo of a particular woman flags the text as an example of a “first world problem.” Then it’s hilarious. Reddit has its own vocabulary: FTFY is fixed that for you, and AMA is ask me anything. And it has its own norms and ethos. Reddit is an echo chamber.
Yet, it’s also one of the best examples of how a community can successfully engage outside of its own bubble. IAMA at Reddit stands for I am a …someone putting her or himself forward as interesting, willing to answer questions. I am a Mariachi. I am Louis CK. I am Daryl Issa. I am a janitor at WalMart. I am a Rick Santorum supporter. I am a Muslim religious student — remember Reddit is strongly atheistic and even anti-religion.AMA. Ask me anything. At its best, which is frequent, what follows is a group interview in which answers are treated with respect so long as they are frank and honest. The community feels empowered to ask the questions that people really want answered, without a foolish regard for political correctness. (Of course not all political correctness is foolish.) IAMA’s are a new form of journalism, and can result in the best interviews I’ve read – the recent IAMA with Paul Krugman for example. More important at the moment, they are a way in which an echo chamber throws a window open.
The key point is that it’s because Reddit is an echo chamber that it can engage in something close to the Enlightenment ideal of open, honest, frank discussion among people with deep deep differences. This is totally not accidental, and points to the baby that we should be careful not to throw out with the echo chamber bathwater. The Reddit community can engage in IAMAs so frankly and well because it has a strong sense of who it is as a community. Communities are echo chambers – a set of people that share basic values and beliefs that are assumed and reinforced. This is not an accident or something we can avoid. It is baked into the very nature of the conversations that create community: To have a conversation of any sort, you have to have 99% agreement. (I made that number up.) You have to be speaking the same language, have the same basic norms of conversation — who gets to speak for how long, how interruptive you can be, and so forth — and you have to be interested in the same topic. Then you can find some small differences to talk about — you both like Johnny Depp but differ about if he’s sold out, or you both want the poor to have access to health care but differ over how — and then you iterate on that 1% of difference. This need for a vast similarity is not a failing of conversation, but is its condition. And that’s because human understanding itself works this way. We understand the new by assimilating it to our existing context- our densely interrelated web of concepts, ideas and feeelings. That’s why when some piece of news comes along, it makes sense to go to a site where people with whom you basically agree — your echo chamber — is discussing it. What did the Wisconsin recall results mean for Pres. Obama’s reelection? I’m going to go first to, say, DailyKos, because they’re going to help me understand it within my personal political context. I might then visit a Republican site to help me see how they’re taking it, but that’s at least in part a type of anthropological research. Communities are echo chambers. Conversation is an echo chamber. Understanding is an echo chamber. The political solidarity that leads to action requires an echo chamber.
And as Reddit shows, our way out of an echo chamber is through an echo chamber.
The problem is that Reddit is an all too rare example of an echo chamber that willingly throws open its windows. It takes rare delight in doing so. What distinguishes Reddit? It is an echo chamber with a commitment to the value of curiosity, and strong norms of empathy, acceptance and love. It can engage with other points of view without giving up its own values or its snarky silliness. And from this, as the SOPA protest showed, can come political action.
We cannot escape all our echo chambers. Our challenge is to bring to each of the echo chambers we inhabit the values that will turn them into arenas of engaged understanding rather than into dark chambers of willful stupidity.
Christine Dobby posted at the Financial Post about my session at the Mesh conference on Thursday in Toronto. She accurately captured two ideas, but missed the bigger point I was trying to make, which — given how well she captured the portion of my comments she blogs about — was undoubtedly my fault. Worse, the post gives incredibly short shrift to two powerful and important sessions that morning by Rebecca MacKinnon and Michael Geist about the threats to Internet freedom…way more important (in my view, natch) than what the FP post leads with.
To judge for yourself, you might want to check the live blogging I did of the sessions by Rebecca and Michael. These were great sessions by leaders in their fields, people who are full-time working on keeping the Internet free and open. They are fighting for us and our Internet. (Likewise true of Andy Carvin, of course, who gave an awesome afternoon session.) What they said seems to me clearly to be so much more important than my recapitulation of a decade-old argument that I think is valid but is not even half the story.
On to moi moi moi.
Christine does a nice job summarizing my summary of the echo chamber argument, and I’m pleased that she followed that up with my use of Reddit as an example of how an echo chamber — a group that shares a set of beliefs, values, and norms — can enable a sympathetic yet critical encounter with those who hold radically different views. But, here are the first two paragraphs of Christine’s post about the morning at Mesh:
With the vast sprawl of the web — and in spite of its power to fact check information — stupidity abounds, says David Weinberger.
“One of the bad things we get from networked knowledge is it’s easier than ever to be stupid because you can find other people who can reinforce your beliefs,” the U.S. academic, Internet commentator and author of the recent Too Big to Know told a Toronto audience Thursday.
True, and I did indeed say that. But I don’t want to leave the impression that I’m going around to conferences bashing the Net as a stupidity enabler. In fact, I spent the first half hour at Mesh being interviewed by the inestimable Mathew Ingram about the rise of networked knowledge, about which I am overall quite enthusiastic. The networking of knowledge is enabling knowledge to scale far beyond the limits within which it’s operated since it was born 2,500 years ago. It’s enabling knowledge to shed some of the blinkered limitations that it had embraced as a virtue. Overall, it’s an awesomely good thing, although I did try to point out some of the risks and dangers.
So, it’s weird for me to read in the FP that the take-away is that the Net is creating echo chambers that are making us stupider. Indeed, as my remarks on Reddit were intended to indicate, the echo chamber argument can lead us to underestimate the positive importance of groups sharing views and values: conversation and understanding itself require a huge amount of agreement to be productive. As I wrote not too long ago, culture is an echo chamber.
So, put Christine’s post together with the post you’re currently reading and you’ll get a more accurate representation of what I intended to say and certainly what I believe. Sort of like how networked knowledge works, come to think of it :)
More important, go read what Rebecca, Michael, and Andy had to say. (And I also really liked Michael O’Connor Clarke’s session, but couldn’t live blog it.)
Categories: echo chambers
, too big to know
Tagged with: 2b2k
• echo chamber
Date: May 26th, 2012 dw