Back in the early 1980s—yes, children, it’s time for an anecdote from the Dark Ages—WordPerfect was my writing tool. I was a power user and was quite attached to it. But there were some things I thought they could do better. So, I wrote a four page letter that was (as I recall) very appreciative of the program overall — not a set of gripes, but a fan’s notes. I sent it to the WordPerfect corporation.
I never heard anything back. Not even the form letter I expected.
That was back then.
On my Mac I frequently use Sync2Folders“its techie rawness is one of the reasons I like it”to, well, sync two folders. It does exactly what I want, and it’s free, although donations are suggested. (I’ve donated the suggested €6 more than once.)
In terms of the look and feel, Sync2Folders isn’t slick, and in its functionality it tends towards the techie. But it’s simple enough that I can do the basic things that I want to do. In fact, its techie rawness is one of the reasons I like it: It does a job that’s not trendy, and it does it without gussying itself up.
Also, and perhaps more important, it looks like something that a developer created and put out in the world for free. Which is exactly what it is.
A couple of days ago I got an automated email from the developer, Thomas Robisson when I donated for the third time. I’d like to pretend that I’m just that generous, but the truth is that I’m just that forgetful. So, I appreciated that the developer noted the duplication, told me how to avoid the app’s request for fiscal aid, and reminded me that a single license can be used on multiple computers.
I responded by email to thank Thomas, and also to point out a feature that I’d like and that I’d thought was in an earlier version. I was confident that this was going to turn out to be a DUM— a dumb user mistake — and at least I was right about that.“ The Net occasions the generosity of people like Thomas” Over the course of a couple of emails in which Thomas asked for some basic debugging info, it turned out that, yes, I had simply missed the button that did what I was asking for. D’oh.
I know that the Internet is the defiler of youth and the death of civilization. But it also occasions the generosity and creativity of people like Thomas.
Further, before the Net, there was only the slightest chance that a user and a product creator could engage. And if they did it was likely to be in the stilted, inhuman voice of the Marketing department.
We should be grateful that Facebook has renamed its Internet access service from Internet.org to Free Basics by Facebook. The idea is that if you’re in the developing world, you’ll get access to the “Internet” which is really access to Facebook and all that it permits.
Calling that arrangement “Internet.org” was as Orwellian as marketing gets, like advertising Snickers as a “lunch bar.” No no no. A Snickers bar may be delicious, and may even give you enough of a burst of energy that for the final fifteen seconds of your Powerpoint presentation at the weekly status meeting you have an overbearing confidence that alienates your boss’s boss who happens to have dropped by, dooming your long-term prospects at that company, but it is not lunch. It lacks all the essential properties of lunch, even if you may at some point eat one because you forgot your lunch and your wallet and have no friends who will share with you.
The Facebook service is to the Internet as Snickers is to lunch: a poor replacement that lacks all of the essential elements that make a lunch a lunch and the Internet the Internet.
The new name has the advantage of sounding like an hypoallergenic mascara that’s hired Christie Brinkley as its spokesmodel.
A close relative recently gushed about the Windows 10 ad with the montage of adorable toddlers, especially the boy (?) pressing his face up against a window. My reaction was visceral, guttural, and not for polite company. Until then I hadn’t realized how much I hate that ad.
It wasn’t obvious to me why.
A big part of it is, of course, its exploitation of the parenting part of our lizard brains. What makes it worse is that the ad is soooo good at it. Those are some lovable damn children! I get the heart feels when they call out Fatima by name. I get the same involuntary happiness reflex in the second version of the ad when it ends on the feminine pronoun: “We just have to make sure that she has what she needs.” (That’s approximate; I can’t find the second ad online.)
I don’t like being manipulated, even when it’s towards things I believe in. When it’s in a movie or a book, I just feel cheated. When it’s in persuasive discourse, I feel abused. That’s true when a President argues for a policy by recounting a moving anecdote about someone he met (“I met a woman in Iowa recently who told me…”), and it’s true when a company plays on my instincts to get me to buy a product that I wouldn’t have bought if I’d been addressed rationally.
Almost all ads do this sort of manipulation. The Windows 10 ad does it particularly well. That’s why I particularly hate it.
But that’s not the only reason.
It is an ad totally without substance. Well, that’s not quite true. It’s full of misleading substance. It consists of a list of functionality that Windows 10 does not have. No passwords? Every screen is to be touched? Someday Windows 10 may have this sort of functionality, but by then it will be Windows 30 or so. “Why are you running a Windows 30 ad to sell Windows 10? ” But The glory of Windows 30 is not much of an inducement to buy Windows 10. So, why are you running a Windows 30 ad to sell Windows 10? Is there nothing in it worth the free upgrade?
But of course this isn’t really an ad about Windows 10. It’s an advertisement for the Windows brand. And the argument it presents is Microsoft’s dream that Windows will be as dominant an operating system twenty years from now as it was twenty years ago.“It’s going to come from all of us, not from Microsoft, Google, the Pope or even Elon Musk” The tagline might as well be “Windows: It’s going to become inevitable again. Deal with it.”
And here’s the last bit of bile I need to drain from my gall bladder. The future is not going to bright because Windows is going to be its operating system. If the future of tech is going to remain bright it will because we — all of us — have secured control of our operating systems and are building great things for one another. It’s going to come from all of us, not from Microsoft, Google, the Pope or even Elon Musk (hallowed be his name).
So take your hands off our babies’ future, Microsoft!
No, it is not. (Of course, talking about the illegal sharing of music as “piracy” is ridiculous, as would be obvious to anyone who’s ever met an actual, non-arrrrr pirate. Which I have not.)
Is turning a page in a magazine without reading the ad piracy? Is going to pee during a commercial piracy? Is keeping your eyes on the road instead of looking at the billboards piracy? Is it piracy when a TV show blurs the name of a product on the tee shirt of a passerby?
There’s only one difference between those acts of non-piracy and what happens when you run an ad blocker such as AdBlock Plus in your browser. When you turn the page on a magazine ad or fix yourself a big bowl of Soylent during a TV commercial, the magazine publishers and the TV station don’t know about it. That’s the only relevant difference. Whether the provider of the ad knows about it or not is not relevant to whether it’s piracy.
It is, of course, relevant to whether the Web page gets paid for the ad. So the suggestion that we turn our ad blockers off to support the content that we appreciate — which on particular pages I in fact do — amounts to urging readers to conspire with websites to pretend that we’re reading the ads, wink wink, so that the website can get its cut…for delivering no value to the advertisers.
A business model based on a conspiracy to maintain a delusion is itself delusional.
In fact, as Doc Searls points out, it’s a delusion based on a falsehood: the belief that we are always shopping. We’re not, even though advertisers would like us to be always-on “consumers.”
And, by the way, here’s a related delusion: The idea that popup ads that obscure the content we’ve come to see are worth the ill-will they generate. That delusion depends upon ignoring the scientifically calculated FYR: the ratio of the Fuck You’s muttered by the recipients of these attentional muggings versus their intentional click-throughs.
I’d tell you what my personal FYR is, but you can’t divide by zero.
There are a lot of things wrong with how Starbucks implemented its “Race Together” program for which it deserves the mockery it’s been getting. Whether it was intended to stimulate discussions with busy baristas (“So, you want that with nonfat milk and we shouldn’t fill it to the brim. Right? What’s it like being white? Did you say ‘Nicky’ or ‘Mickey’?”) or among customers who in my experience have never struck up a conversation with another customer that was not met by a cold stare or a faked incoming text, it was unlikely to achieve its intended result. (Schultz seems to indicate it was to be a barista-to-customer conversation; see 0:20 in the John Oliver clip linked to “mockery” above.) Likewise, the overwhelming male whiteness of the Starbuck’s leadership team was an embarrassment waiting to happen. The apparent use of only white hands holding cups in the marketing campaign was inconceivably stupid (and yet still better than this).
Yet there’s much that Starbucks deserves praise for more than just its recognition that racial issues permeate our American culture and yet are more often papered over than discussed frankly.
They trusted their on-the-line employees to speak for themselves, and inevitably for the corporation as well, rather than relying on a handful of tightly constrained and highly compensated mouthpieces.
They did not supply talking points for their employees to mouth. That’s pretty awesome. On the other hand, they seem also to have provided no preparation for their baristas, as if anyone can figure out how to open up a productive conversation about race in America. The made-up phrase “racetogether” really isn’t enough to get a conversation going and off to a good start. (Michelle Norris’ Race Card Project might have provided a better way of opening conversations.)
Starbucks got lots wrong. Too bad. But not only was it trying to do something right, it did so in some admirable ways. Starbucks deserves the sarcasm but not just sarcasm.
[Disclosure: No, Starbucks isn’t paying me to say any of this. Plus I hate their coffee. (The fact that I feel the need to put in this disclaimer is evidence of the systemic damage wrought by “native ads” and unscrupulous marketers.)]
It had to be back in 1993 that I had dual cards at Interleaf. But it was only a couple of days ago that I came across them.
Yes, for a couple of years I was both VP of Strategic Marketing and Chief Philosophical Officer at Interleaf.
The duties of the former were more rigorously defined than those of the latter. It was mainly just a goofy card, but it did reflect a bit of my role there. I got to think about the nature of documents, knowledge, etc., and then write and speak about it.
Goofy for sure. But I think in some small ways it helped the company. Interleaf had amazingly innovative software, decades ahead of its time, in large part because the developers had stripped documents down to their elements, and were thinking in new ways about how they could go back together. Awesome engineers, awesome software.
And I got to try to explain why this was important even beyond what the software enabled you to do.
Should every company have a CPO? I remember writing about that at the end of my time there. If I find it, I’ll post it. But I won’t and so I won’t.
The clues are designed as an open source publishing project: The text is in the public domain, and we’re making the clues available at Github in various computer-friendly formats, including JSON, OPML and XML.
We launched this morning and a happy hell has broken loose. So I’m just going to posts some links for now. In fact, I’m copying and pasting from an email by Doc:
Uber’s hamfisted behavior continues to get it bad press. The latest: its “surge” pricing, algorithmically set according to demand, went up 400% in Sydney during the hostage-taking event.
Uber has responded appropriately, offering refunds, and providing free rides out of the area. At the same time, it’s keeping its pricing elevated to encourage more Uber drivers to get into their cars to pick up passengers there.
Some of my friends are suggesting that when someone at Uber notices surge prices spiking and it’s not snowing or rush hour, they ought to look into it. Fine, but here’s a radical idea for decentralizing that process:
Uber creates a policy that says that Uber drivers are first and foremost members of their community, and are thus empowered and encouraged to take the initiative in times of crisis, whether that’s to stop for someone in need on the street or to help the population get out of harm’s way during a civic emergency.
Then Uber rewards drivers for doing so.
That is, Uber’s new motto could be “Don’t be a dick.”
And for the other side of humanity: The #illridewithyou [I’ll ride with you] hashtag – Sydney folks offering to accompany Moslems who fear a backlash — makes you proud to be a human.