On paper, Verizon’s Friends & Family program is sweet. We can list up to 10 telephone numbers we can call as much as we want without those minutes subtracting from the 2,100 minutes we pay for. (We have five lines.) Verizon also doesn’t count against those 2,100 minutes calls made to other Verizon wireless subscribers.
So, what one piece of information do you need in order to figure out which ten F&F to choose? You need to know which ten numbers outside the Verizon network you have spent the most minutes on. And what information can you not get from the Verizon site, from the person you chat with on the site, or the customer support person on the telephone? Yay!
The site lets you see calls ranked by minutes or expense within each telephone line, but not across all lines. Worse, you can’t tell if the calls are within the Verizon network. The telephone person I spoke with actually was quite kind and spent many minutes looking through our 40-page bill, pulling out useful information. But even she didn’t have the magic query that would answer the question. And it’s really not that hard a question for a computer to answer.
I’m sorry to say that the most plausible explanation is that Verizon simply does not want its customers to make effective use of the Friends & Family program it promotes so heavily.
Tagged with: cluetrain
Date: September 4th, 2010 dw
Alert reader George Janczyn points out the truth I’ve been avoiding: Joho the Blog isn’t sizing correctly. It seems to be of fixed width, with the right-hand column shoved out of the frame. Resizing your window doesn’t resize Joho. That’s true in Firefox, Chrome, and Safari.
It didn’t used to be so. And I haven’t changed anything in my Word Press template. I also can’t find any particular elements of content that are sized too large. I’m stumped.
The body of Joho consists of a table with three columns. The overall table is sized at 95%. The left and right columns are at a fixed 150px because if I made them a percentage, they’d wrap funny. This has not been a problem until a couple of weeks ago. (Yes, I tried laying it out “properly” using floating divs and CSS. After losing a couple of days at it, I figured I was struggling to do with divs exactly what tables were designed to do easily.)
I have tried setting the columns to percentage widths. I have tried setting the middle column to a fixed size. Nothing seems to affect the bad layout. I have inspected the elements on the page using Chrome’s inspector, and have found that the computed width of the table is 1432px, while the style widths I’ve set are not that wide. I’ve also looked at the two inserted graphic elements that happen to be in the blog posts currently displayed, and neither is sized very wide. The problem persists using all of the styles offered at the top of the page next to the “Hard to read?” text.
So, I’m stumped. Any suggestions?
LATER that day: See the comments for the solution. Thanks!
Tagged with: css
Date: June 12th, 2010 dw
My WordPress account has been hacked.
JohoTheBlog’s RSS feed is showing up in NewzCrawler embedded in spam. Results at Google have begun showing up with spammy titles (“Buy Online, No RX (Prescription) Required! Â» Zoloft online stores”), with long, hacked URLs (http://www.google.com/url?sa=t&source=web&ct=res&cd=1&ved=0CAsQFjAA&url=http%3A%2F%2Fwww.hyperorg.com%2Fblogger%2F2010%2F01%2F31%2F2b2k-clay-shirky-info-overload-and-when-filters-increase-the-size-of-whats-filtered%2F&ei=qpeKS5W9DJOWtgfF4KHqBA&usg=AFQjCNHepOXYe0Oc0OGRVxvmf-eHPkWYkw&sig2=NikO3hBzHj0ku4rfr8-nnQ).
Googling around tells me that there have been similar-seeming attacks on WordPress accounts.This article is quite helpful. I found some odd cruft in my header.php, have changed passwords, and am stilling looking around.
Any other suggestions?
Tagged with: hacked
• word press
Date: February 28th, 2010 dw
Is there any holiday that is less grounded in anything than New Year’s Eve? It celebrates what? The completion of an orbit around the Sun? But every day does that, so we’re really just celebrating having picked an arbitrary day to celebrate. Yay for us. We made it around the Sun again. Good job, Earth!
What a sorry excuse for getting drunk.
So, in the spirit of the season, I offer the following content-free meta-resolutions:
I will make good resolutions this year.
I will follow through on those resolutions.
If I do not follow through on them, I resolve to make better resolutions next year.
There, am I done?
Christian Sandvig tried downloading a file of a mere 1.7 gigabytes â€” as he points out, the Blu-Ray version of “Ice Age 2″ is 22gb, and that’s just an animated movie about frozen squirrels or something, so imagine how big a movie with complex ideas might be!* â€” and found that IE, Chrome, Firefox and DownloadThemAll FAILed, in their own ways.
That accords with my own experience. Even if the browser-based download completes, it’s likely to result in a corrupt file. Sigh.
*That was a joke
Date: December 11th, 2009 dw
Wow. I’m impressed. For the past few days, Gmail has been hanging when I try to attach a file. It doesn’t matter what type of file it is or how big it is. More times than not, it hangs. The hang happens as soon as Gmail shows the bar that displays the percent loaded. I have to force-quit. This is with the latest version of FF and of Snow Leopard. (I use Gmail as part of Google Accounts, and I have https turned on.)
I assumed this was a Firefox problem. I created a new profile and slowly added my add-ons back in. Eventually, the problem returned. Removing the add-ons I’d added did not take care of the problem.
So, I switched to Opera. Nice browser. But I just had exactly the same problem. No add-ons. No Firefox. Same problem. Yes, I have run Disk Utility to repair permissions.
Further, Safari so far has always been able to attach the very same files using Gmail. In fact, when FF or Opera have failed, they leave a draft of the message. I’ve opened up that very same draft in Gmail on Safari and have successfully attached the very same attachment.
I am, shall we say, puzzled.
Tagged with: bugs
Date: September 21st, 2009 dw
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