I posted a question to the Logitech customer forum because my new MX1000 mouse seems to pull downward— I have trouble getting it to point precisely where I want it, so I’m doing a lot of mis-selecting. Today I received an auto-mail message from Logitech telling me that they’ve noticed that no one replied to my question, so they’re escalating it to a human Logitech support person.

Cool!

BTW, if you care about the problem I’m having with the mouse, you should know that I have another Logitech mouse (a Click! model) plugged in simultaneously and it doesn’t have that problem. Yes, I have the latest drivers. [Tags: marketing customerSupport logitech mice]

It turns out that laser mice like slick surfaces. So, I’ve taped a shiny page from a magazine to my mouse pad and the mouse is working much better now.

Categories: Uncategorized dw