After the tenth time in my life calling T-Mobile because I was unable to get their site to create a pay-as-you-go wifi account for me — I know how many times because I use a little numbering scheme when making up my new account name (and, no, you won’t guess it) — and after being walked through it by a very nice support person, I was in no mood to receive the ritual sign-off, “And thanks for being part of the T-Mobile family.”

Is there anyone who hears that corporate-mandated sign-off without feeling cheapened? Where I come from, joining someone’s family requires more than buying an hour of services from them.
(My plane is late, they’ve run out of the one veggie sandwich at the stand, so, yes, I am feeling a little cranky, thank you. Aaarrrgggghh.)

Categories: Uncategorized dw