Joho the Blog » Chase Bank credit cards: Incompetent or scammy?

Chase Bank credit cards: Incompetent or scammy?

I received two Chase Quicken Visa credit cards yesterday. Neither were numbers I currently hold. So, I called their support line.

They told me that my current Citi credit cards had been bought by Chase, and would expire as of June 29, even though they’re marked as continuing into 2010.

The support guy couldn’t answer the most basic questions, including which new card number mapped to which old card number. So, I got Citi on the line while I escalated the Chase call. With one support person in each ear, I discovered that my two Citi cards were not being transferred, but an old Citi Quicken card was. And what about that second Quicken account for which I had received a new card? The Chase person explained that this was a card for an account that I had closed two years ago.

Why did they send me a card for a closed account? The Chase person said it was done automatically. So, presumably, thousands of cards have gone out with no indication that they’re for closed accounts. Was it a simple mistake, is Chase hoping that we’ll call the 800 number listed on the sticker on the front, thus re-activating accounts we’d closed?

I have now canceled my every single Chase Quicken account. (I don’t even use Quicken any more.) And I’ve asked for an acknowledgment in writing that I have done so. [Tags: ]

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