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December 12, 2013

How to introduce a change in its user agreement

Reddit shows us how to introduce changes in a site’s user agreement. The agreement itself is admirably minimally jargony, but the discussion with the community is a model of honesty and respect.

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Categories: cluetrain, marketing Tagged with: cluetrain • reddit • transparency Date: December 12th, 2013 dw

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December 1, 2013

High-contrast transparency – How Glenn Greenwald could look like a monopolist

Glenn Greenwald mounts a mighty and effective defense against the charge leveled by Mark Ames at Pando.com that Greenwald and Laura Poitras are “monopolizing” and “privatizing” the 50,000-200,000 NSA documents entrusted to them by Edward Snowden.

Unlike Greenwald, I do think “it’s a question worth asking,” as Ames puts it — rather weasily, since his post attempt really is about supplying an answer. It’s worth asking because of the new news venture funded by Pierre Omidyar that has hired Greenwald and Poitras. Greenwald argues (among other things) that the deal has nothing to do with profiting from their access to the Snowden papers; in fact, he says, by the time the venture gets off the ground, there may not be any NSA secrets left to reveal. But one can imagine a situation in which a newspaper hires a journalist with unique access to some highly newsworthy information in order to acquire and control that information. In this case, we have contrary evidence: Greenwald and Poitras have demonstrated their courage and commitment.

Greenwald’s defense overall is, first, that he and Poitras (Bart Gellman plays a lesser role in the article) have not attempted to monopolize the papers so far. On the contrary, they’ve been generous and conscientious in spreading the the revelations to papers around the world. Second, getting paid for doing this is how journalism works.

To be fair, Ames’ criticism isn’t simply that Greenwald is making money, but that Omidyar can’t be trusted. I disagree, albeit without pretending to have any particular insight into Omidyar’s (or anyone’s) soul. (I generally have appreciated Omidyar’s work, but so what?) We do have reason to trust Greenwald, however. It’s inconceivable to me that Greenwald would let the new venture sit on NSA revelations for bad reasons.

But I personally am most interested in why these accusations have traction at all.

Before the Web, the charge that Greenwald is monopolizing the information wouldn’t even have made sense because there wasn’t an alternative. Yes, he might have turned the entire cache over to The Guardian or the New York Times, but then would those newspapers look like monopolists? No, they’d look like journalists, like stewards. Now there are options. Snowden could have posted the cache openly on a Web site. He could have created a torrent so that they circulate forever. He could have given them to Wikileaks curate. He could have sent them to 100 newspapers simultaneously. He could have posted them in encrypted form and have given the key to the Dalai Lama or Jon Stewart. There are no end of options.

But Snowden didn’t. Snowden wanted the information curated, and redacted when appropriate. He trusted his hand-picked journalists more than any newspaper to figure out what “appropriate” means. We might disagree with his choice of method or of journalists, but we can understand it. The cache needs editing, contextualization, and redaction so that we understand it, and so that the legitimate secrets of states are preserved. (Are there legitimate state secrets? Let me explain: Yes.) Therefore, it needs stewardship.

No so incidentally, the fact that we understand without a hiccup why Snowden entrusted individual journalists with the information, rather than giving it to even the most prestigious of newspapers, is another convincing sign of the collapse of our institutions.

It’s only because we have so many other options that entrusting the cache to journalists committed to stewarding it into the public sphere could ever be called “monopolizing” it. The word shouldn’t make any sense to us in this environment, yet it is having enough traction that Greenwald reluctantly wrote a long post defending himself. Given that the three recipients of the Snowden cache have been publishing it in newspapers all over the world makes them much less “monopolists” than traditional reporters are. Greenwald only needed to defend himself from this ridiculous charge because we now have a medium that can do what was never before possible: immediately and directly publish sets of information of any size. And we have a culture (in which I happily and proudly associate) that says openness is the default. But defaults were made to be broken. That’s why they’re defaults and not laws of nature or morality.

Likewise, when Ames’ criticizes Greenwald for profiting from these secrets because he gets paid as a journalist (which is separate from the criticism that working for Omidyar endangers the info — a charge I find non-credible), the charge makes even the slightest sense only because of the Web’s culture of Free, which, again I am greatly enthusiastic about. As an institution of democracy, one might hope that newspapers would be as free as books in the public library — which is to say, the costs are hidden from the user — but it’s obvious what the problems are with government-funded news media. So, journalists get paid by the companies that hire them, and this by itself could only ever look like a criticism in an environment where Free is the default. We now have that environment, even if enabling journalism is one of the places where Free just doesn’t do the entire job.

That the charge that Glenn Greenwald is monopolizing or privatizing the Snowden information is even comprehensible to us is evidence of just how thoroughly the Web is changing our defaults and our concepts. Many of our core models are broken. We are confused. These charges are further proof, as if we needed it.

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Categories: journalism, too big to know Tagged with: 2b2k • media • nsa • snodwen • transparency Date: December 1st, 2013 dw

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July 6, 2011

Hey, kids, let’s play Spot the Lobbyist!

The Sunlight Foundation is crowdsourcing the identification of lobbyists from photos of them at Congressional hearings and other such events. The aim is to get a better sense of the lay of the land. The first round is a hearing on the merger of AT&T and T-Mobile (because lord knows all that competition is driving telecommunications prices into the ground!). Go here for the photo and instructions. (And a tip of the hat to BoingBoing.)

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Categories: net neutrality Tagged with: crowdsourcing • lobbyists • sunlight foundation • telcom • transparency Date: July 6th, 2011 dw

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February 16, 2011

In praise of what Secretary Clinton did not say about Wikileaks

Especially when a prepared talk is being given in the midst of a difficult controversy, most of what matters is in what is not said. For that reason, I think Secretary Clinton’s speech on Net Freedom yesterday was actually quite encouraging about the State Department’s attitude toward Wikileaks. In this I seem to differ with many of my friends and colleagues. (See, for example, this thread from the Berkman mailing list. See also Mathew Ingram. Ethan Zuckerman posts his overall reaction, plus a brilliant draft speech he’d suggested Clinton deliver. Yochai Benkler has posted a draft of a paper [pdf] that — with Yochai’s accustomed astounding command of facts, law, argument, and moral insight — assails the claimed grounds for prosecuting Wikileaks) [Disclosure: I am a Franklin Fellow at the State Dept., attached to the group that works on the internal use of social media. This is a non-paying fellowship, and I feel no obligation to make nice, although I’m human.]

Secretary Clinton spent a substantial portion of her talk discussing Wikileaks.

The Internet’s strong culture of transparency derives from its power to make information of all kinds available instantly. But in addition to being a public space, the Internet is also a channel for private conversations. For that to continue, there must be protection for confidential communication online.

Think of all the ways in which people and organizations rely on confidential communication to do their jobs. Businesses hold confidential conversations when they’re developing new products, to stay ahead of their competitors. Journalists keep the details of some sources confidential, to protect them from retribution.

And governments also rely on confidential communication—online as well as offline. The existence of connection technologies may make it harder to maintain confidentiality, but it does not change the need for it.

Government confidentiality has been a topic of debate during the past few months because of Wikileaks. It’s been a false debate in many ways. Fundamentally, the Wikileaks incident began with an act of theft. Government documents were stolen, just the same as if they had been smuggled out in a briefcase.

Some have suggested that this act was justified, because governments have a responsibility to conduct all of their work out in the open, in the full view of their citizens.

I disagree. The United States could neither provide for our citizens’ security nor promote the cause of human rights and democracy around the world if we had to make public every step of our most sensitive operations.

Confidential communication gives our government the opportunity to do work that could not be done otherwise. Consider our work with former Soviet states to secure loose nuclear material. By keeping the details confidential, we make it less likely that terrorists will find the nuclear material and steal it.

Or consider the content of the documents that Wikileaks made public. Without commenting on the authenticity of any particular documents, we can observe that many of the cables released by Wikileaks relate to human rights work carried out around the world. Our diplomats closely collaborate with activists, journalists, and citizens to challenge the misdeeds of oppressive governments. It’s dangerous work. By publishing the diplomatic cables, Wikileaks exposed people to even greater risk.

For operations like these, confidentiality is essential, especially in the Internet age, when dangerous information can be sent around the world with the click of a keystroke.

Of course, governments also have a duty to be transparent. We govern with the consent of the people, and that consent must be informed to be meaningful. So we must be judicious about when we close off our work to the public and review our standards frequently to make sure they are rigorous. In the United States, we have laws to ensure that the government makes its work open to the people. The Obama Administration has also launched unprecedented initiatives to put government data online, encourage citizen participation, and generally increase the openness of government.

The U.S. government’s ability to protect America — to secure the liberties of our people — and to support the rights and freedoms of others around the world depends on maintaining a balance between what’s public and what should remain out of the public domain. The scale will always be tipped in favor of openness. But tipping the scale over completely serves no one’s interests—and the public’s least of all.

Let me be clear. I said that we would have denounced Wikileaks if it had been executed by smuggling papers in a briefcase. The fact that Wikileaks used the Internet is not the reason we criticized it. Wikileaks does not challenge our commitment to Internet freedom.

One final word on this matter. There were reports in the days following the leak that the U.S. government intervened to coerce private companies to deny service to Wikileaks. This is not the case. Some politicians and pundits publicly called for companies to dissociate from Wikileaks, while others criticized them for doing so. Public officials are part of our country’s public debates, but there is a line between expressing views and coercing conduct. But any business decisions that private companies may have taken to enforce their own policies regarding Wikileaks was not at the direction or the suggestion of the Obama Administration.

Now, one way to read this is to imagine what you wish Clinton had said, or what you would have said if given the opportunity. That certainly has its uses. But it’s essentially a daydream, for it acts as if high-visibility political speeches occur outside of political consequences and negotiations. (Ethan’s imagining, noted above, was within a pragmatic context, attempting to provide a vision for the talk.) If instead we take this speech as the result of a political struggle, then we have to hear not just the daydream, but the nightmare: Forces within the government must have been urging Clinton to take a hard line against Wikileaks and to use Wikileaks as a justification for constraining the Internet. When you consider all that Clinton does not say about Wikileaks, this speech is actually, in my view, quite encouraging. Indeed, in saying that “It’s been a false debate in many ways,” she does not narrow the criticism to the media’s participation; we are left to assume that she is also scolding elements of the government.

You say “Pshaw!” to the idea that this is a pretty enlightened speech? I understand that reaction, since this address is coming from a government that has reacted overall quite poorly to the Wikileaks leaks. (See especially Yochai Benkler’s comments in the Berkman thread and his comprehensive article.)( But that’s exactly why we ought to view the speech as a sign of hope that at least some elements of the government are catching on to what the Net is about, what it’s for, and what it can and cannot do. (“What the Net can and cannot do” is, from my point of view, pretty much the theme of the entire speech, which by itself is encouraging.)

Here’s an example of what I mean by reading the speech in light of what it does not say. Secretary Clinton does say that the Wikileaks incident “began with an act of theft.” But, she is careful not to say that Wikileaks was the thief. Instead, she refers to Wikileaks as making the documents public, as releasing them, and as publishing them. You can imagine the pressure on her to characterize Wikileaks as the source of the documents — as the thief — rather than as the recipient and publisher of them. (She does slip in an ambiguous phrase: “we would have denounced Wikileaks if it had been executed by smuggling papers in a briefcase.”)

Overall, I read the Wikileaks section of the speech as a refusal to blame the Internet, and as a refusal to issue threats against Wikileaks (and against the next Wikileaks-like site). True, Secretary Clinton “condemns” the leaks, but given the range of options for a Secretary of State, what else would you expect? That she would condone the indiscriminate leaking of confidential information? It’s confidential. Of course she’s going to condemn leaks, and in no uncertain terms.

The question is what follows from that condemnation. What followed were not threats against Wikileaks, not a clamping down on State Department security to ensure that “this never happens again,”not a retreat from Clinton’s emphasis on building a “need to share culture” within State, and not support for new policies that would put “reasonable” controls on the Internet to “ensure” that such “illegal acts” never recur, for “a free Internet does not mean a lawless Internet.” (All items in quotes are phrases I’ve made up but that I can imagine some in the government insisting be inserted.) The only statement about policies to address such leaks says that the Obama Administration did not “coerce” private companies to act to shut down (or shut off) Wikileaks; the clear implication is that the government should not engage in such coercion.

Now, we can imagine our own preferred words coming out of Secretary Clinton’s mouth, and we certainly can and should compare her statements with the actual behavior of State and the government overall. There was room for her to have gone further; I would have liked it better if she had, as per Yochai’s suggestion, acknowledged that State initially over-reacted in some chilling ways. But, in the context of the political debate, I think Secretary Clinton’s remarks on Wikileaks are encouraging, and her explicit rejection of limiting Internet freedom because sometimes leaks happen is hopeful.

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Categories: berkman, censorship, policy Tagged with: berkman • egov • hillary clinton • open gov • state department • transparency • wikileaks Date: February 16th, 2011 dw

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December 5, 2010

Truth is not enough

I haven’t posted anything about Wikileaks because it’s not as if there’s been a shortage of commentary. Also, I am deeply conflicted about it, for predictable reasons: I’m happy to see some nasty government programs exposed, but I also believe governments and the people who work for them need to have conversations that are frank, honest, private, and even regrettable.

I here just want to comment on a particular theory of truth that many are using to justify Wikileaks. This ideas says that “the truth” is a neutral and accurate depiction of how the world is. One is thus always justified in stating the truth.

That definition may be true, or it may be true as stipulated, but it’s not useful. In fact, it’s the opposite of useful because it misses truth’s value. Someone who babbles an endless series of true statements is insane. Kierkegaard talked about this as “objective madness.” He imagines a patient walking home from a stay in an insane asylum trying to convince people he’s sane by repeating over and over something true: “The world is round. The world is round.” The same ex-patient would be just as insane if he varied his list of true things as he strolls down the street: “The world is round. Books have weight. Wheels roll. My toenails are growing.”

Truth can be noise. Truth can be used to distract us. Truth can be wicked violence. It is not enough, therefore, to justify your blurtings by saying, “But it’s the truth!” Truth’s value comes from its role in the complex social fabric — network — within which we live. That network contains many other human values, purposes, and fallibilities. The truth matters because it helps us act in our world, together.

So, I don’t think Wikileaks’ actions can be justified simply by saying, “But the site is just saying the truth!” It’s far more complex than that. What effect will this exposure have? How might it have been a more effective exposure? What do we gain and what to we lose. With this round of Wikileaks, we both gain and lose, imo.

Here, by the way, I think Assange’s interests diverge from many of us who believe in the power of transparency. I find persuasive Zungzungu’s argument, based on a 2006 writings attributed to Assange [pdf], that Wikileaks is not about letting sunlight into the room so much as about throwing grit in the machine: It is aiming at rendering “authoritarian conspiracies” ineffective. I am glad that the site has exposed some of my government’s wickedness; I am unhappy that it is going to render it less effective in the good that it does. And I am unhapy with my government’s response to the leak.


Here are links to some Berkman posts about Wikileaks. And here’s a discussion initiated by Jay Rosen about Assange’s non-answer to a question like the one this post raises.

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Categories: censorship, journalism, media, open access, too big to know Tagged with: transparency • wikileaks Date: December 5th, 2010 dw

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November 15, 2010

Without agenda?

Chris Johns, editor in chief of the National Geographic, praises Stephanie Sinclair’s photographs documenting the lives of women members of the Fundamentalist Church of Jesus Christ of Latter-Day Saints:

…Stephanie has no agenda. She does not judge. There is nothing superficial or glib about her work. Her photographs are honest. They reflect her insatiable curiosity. They also reflect her compassion and sense of responsibility… Stephanie understands that others may want to pass judgment, but that is not her role. She photographs what she sees and provides the opportunity for insight. The rest is up to the reader.

In a world full of shrill voices and agendas, we at National Geographic are committed to an unbiased presentation of facts. Yes, we will cover controversial topics like the FLDS, and yes, we will devote time and resources to get the story right. It’s what we’ve been doing for more than 120 years. Our commitment is to show the world in all its complexity—and to publish the work of photographers, like Stephanie Sinclair, who can present that complexity with compassion and fairness.

Many of the adjectives praising the photos seem deserved, but not the “unbiased presentation of facts” and “she photographs what she sees” guff. Take a look at the photo that illustrates the blog post. It’s a terrific photo because it has such a strong point of view. Chris seems to have confused Stephanie with a camera.

Then, of course, there’s the inevitable fact that the editors at NatGeo decide which of her photographs make it in, culling based on which photos tell the story they want to tell.

Photography provides the clearest, and indeed most literal, example of Jay Rosen’s argument against “the view from nowhere.” Just try taking a photograph without having your camera point somewhere.

BTW, if the photograph illustrating Chris’ blog post isn’t proof enough for you, read the comments.

(Tip of the hat to Alan Mairson for the link.)

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Categories: journalism Tagged with: jay rosen • national geographic • objectivity • photographs • transparency Date: November 15th, 2010 dw

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July 22, 2009

My PDF talk on facts ‘n’ transparency

Link. (The video embeds my slides, but (1) they get more and more out of order in this YouTube; they were in the right order when I actually presented them. 2. My font got lost somewhere in the translations, and so there’s a fair bit of mis-sizing, text overflows, etc.) (I posted about one of the ideas in the talk (transparency as the new objectivity) here.)

[Tags: pdf09 transparency media politics e-democracy e-government e-gov everything_is_miscellaneous newspapers media ]

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Categories: misc Tagged with: e-democracy • e-gov • e-government • everything_is_miscellaneous • media • misc • newspapers • pdf09 • politics • transparency Date: July 22nd, 2009 dw

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July 19, 2009

Transparency is the new objectivity

A friend asked me to post an explanation of what I meant when I said at PDF09 that “transparency is the new objectivity.” First, I apologize for the cliché of “x is the new y.” Second, what I meant is that transparency is now fulfilling some of objectivity’s old role in the ecology of knowledge.

Outside of the realm of science, objectivity is discredited these days as anything but an aspiration, and even that aspiration is looking pretty sketchy. The problem with objectivity is that it tries to show what the world looks like from no particular point of view, which is like wondering what something looks like in the dark. Nevertheless, objectivity — even as an unattainable goal — served an important role in how we came to trust information, and in the economics of newspapers in the modern age.

You can see this in newspapers’ early push-back against blogging. We were told that bloggers have agendas, whereas journalists give us objective information. Of course, if you don’t think objectivity is possible, then you think that the claim of objectivity is actually hiding the biases that inevitably are there. That’s what I meant when, during a bloggers press conference at the 2004 Democratic National Convention, I asked Pulitzer-prize winning journalist Walter Mears whom he was supporting for president. He replied (paraphrasing!), “If I tell you, how can you trust what I write?,” to which I replied that if he doesn’t tell us, how can we trust what he blogs?

So, that’s one sense in which transparency is the new objectivity. What we used to believe because we thought the author was objective we now believe because we can see through the author’s writings to the sources and values that brought her to that position. Transparency gives the reader information by which she can undo some of the unintended effects of the ever-present biases. Transparency brings us to reliability the way objectivity used to.

This change is, well, epochal.

Objectivity used be presented as a stopping point for belief: If the source is objective and well-informed, you have sufficient reason to believe. The objectivity of the reporter is a stopping point for reader’s inquiry. That was part of high-end newspapers’ claimed value: You can’t believe what you read in a slanted tabloid, but our news is objective, so your inquiry can come to rest here. Credentialing systems had the same basic rhythm: You can stop your quest once you come to a credentialed authority who says, “I got this. You can believe it.” End of story.

 

We thought that that was how knowledge works, but it turns out that it’s really just how paper works. Transparency prospers in a linked medium, for you can literally see the connections between the final draft’s claims and the ideas that informed it. Paper, on the other hand, sucks at links. You can look up the footnote, but that’s an expensive, time-consuming activity more likely to result in failure than success. So, during the Age of Paper, we got used to the idea that authority comes in the form of a stop sign: You’ve reached a source whose reliability requires no further inquiry.

In the Age of Links, we still use credentials and rely on authorities. Those are indispensible ways of scaling knowledge, that is, letting us know more than any one of us could authenticate on our own. But, increasingly, credentials and authority work best for vouchsafing commoditized knowledge, the stuff that’s settled and not worth arguing about. At the edges of knowledge — in the analysis and contextualization that journalists nowadays tell us is their real value — we want, need, can have, and expect transparency. Transparency puts within the report itself a way for us to see what assumptions and values may have shaped it, and lets us see the arguments that the report resolved one way and not another. Transparency — the embedded ability to see through the published draft — often gives us more reason to believe a report than the claim of objectivity did.

In fact, transparency subsumes objectivity. Anyone who claims objectivity should be willing to back that assertion up by letting us look at sources, disagreements, and the personal assumptions and values supposedly bracketed out of the report.

 

Objectivity without transparency increasingly will look like arrogance. And then foolishness. Why should we trust what one person — with the best of intentions — insists is true when we instead could have a web of evidence, ideas, and argument?

 

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In short: Objectivity is a trust mechanism you rely on when your medium can’t do links. Now our medium can. [Tags: objectivity transparency journalism media knowledge epistemology jay_rosen science everything_is_miscellaneous ]

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Categories: misc Tagged with: digital culture • education • epistemology • everythingIsMiscellaneous • expertise • journalism • knowledge • media • objectivity • philosophy • science • transparency Date: July 19th, 2009 dw

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July 12, 2009

Transparent justice

The Sunlight Foundation’s Daniel Schuman writes about the transparency of the Sotomayor hearings and about the extent to which the future member of the Supreme Court would support greater transparency in the courts.

There’s also a Twitter stream for news about the hearings. It’s under the name Sonia Sotomayor, but I doubt that she’s actually there twiddling her thumbs….

[Tags: sunlight_foundation sotomayor scotus transparency ]

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Categories: Uncategorized Tagged with: digital culture • egov • scotus • sotomayor • sunlight_foundation • transparency Date: July 12th, 2009 dw

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June 30, 2009

[pdf09] Sunlight Foundation announcement

NOTE: Live-blogging. Getting things wrong. Missing points. Omitting key information. Introducing artificial choppiness. Over-emphasizing small matters. Paraphrasing badly. Not running a spellpchecker. Mangling other people’s ideas and words. You are warned, people.

Ellen Miller, founder of The Sunlight Foundation, says that after this morning’s sessions at PDF (Vivek Kundra’s announcement, Beth Noveck) “We feel pretty good.”

Sunlight Labs has a staff of 14 and a community of about a thousand. Clay Johnson talks the problem that the government data isn’t always in computable form. Now there’s TransparencyCorps.org, a task queuing service for people who want to help. It’s beginning with three tasks: Earmark reading task, photo uploading task, and find the twitter accounts of your local reps task. E.g., the earmarks are in PDF files which are not easily computer-processible. E.g., “Wal-Mart” may be expressed as “walmart,” Wal Mart,” etc. You get points for doing tasks to level up. Highest level: Transparency Overlord.

TransparencyCorps is open source so you can run your own on your own site. “We ask you not to call it TransparencyCorps because that would be a jerk thing to do.” :)

David Moore with OpenCongress.org announces a complete redesign. “We’re building a social network of actions around Congress.” “Users tracking this bill are also tracking…”

Q: [tim carr of FreePress] Can orgs like mine plug into these?
A: Yes. At OpenCongress, you can use the social info, and you can get at the data via API.

Q: How about for state govt’s?
Clay: We’re working on it. 18-24 months, maybe.

[Tags: e-gov pdf09 transparency ]

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Categories: Uncategorized Tagged with: conference coverage • e-gov • egov • expertise • pdf09 • transparency Date: June 30th, 2009 dw

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