Kate Zwaard (twitter: @kzwa) Chief of National Digital Strategies at the Library of Congress and leader of the LC Lab, is opening MIT Libraries’ Grand Challenge Summit..The next 1.5 days will be about the grand challenges in enabling scholarly discovery.

For context she tells us that the LC is the largest library in the world, with 164M items. It has the world’s largest collection of film, maps, comic books, telephone directories, and more. [Too many for me to keep this post up with.]

• You can wolk for two football fields just in the maps section. The world’s largest collection of recorded sound. The largest collection

• Personal papers from Ben Franklin, Rosa Parks, Groucho Marx, Claude Shannon, and so many more.

• Last year they circulated almost a million physical items.

• Every week 11,000 tangible items come in through the Copyright office.

• Last year, they digitized 4.7M iems, as well 730M documents crawled from the Web, plus much more. File count: 243M and growing every day.

These serve just one of the LC’s goal: “Acquire, preserve, and provide access to a universal collection of knowledge and the record of America’s creativity.” Not to mention serving Congress, and much more. [I can only keep up with a little of this. Kate’s a fantastic presenter and is not speaking too quickly. The LC is just too big!]

Kate thinks of the LC’s work as an exothermic reaction that needs an activation energy or catalyst. She leads the LC Labs, which started a year ago as a place of experimentation. The LC is a delicate machine, which makes it hard for it to change. The Labs enable experimentation. “Trying things that are easy and cheap is the only way forward.”

When thinking about what to do next, she things about what’s feasible and the impact. One way of having impact: demonstrating that the collection has unexplored potentials for research. She’s especially interested in how the Labs can help deal with the problem of scale at the LC.

She talks about some of Lab’s projects.

If you wanted to make stuff with LC data, there was no way of doing that. Now there’s LC for Robots, added documentation, and Jupyter Notebooks: an open source Web app that let you create open docs that contain code, running text, etc. It lets people play with the API without doing all the work from scratch.

But it’s not enough to throw some resources onto a Web page. The NEH data challenge asked people to create new things using the info about 12M newspapers in the collection. Now the Lab has the Congressional Data Challenge: do something with with Congressional data.

Labs has an Innovator in Residence project. The initial applicants came from LC to give it a try. One of them created a “Beyond Words” crowdsourcing project that asks them to add data to resources

Kate likes helping people find collections they otherwise would have missed. For ten years LC has collaborated wi the Flickr Commons. But they wanted to crowdsource a transcription project for any image of text. A repo will be going up on GitHub shortly for this.

In the second year of the Innovator in Residence, they got the artist Jer Thorp [Twitter: @blprnt] to come for 6 months. Kate talks about his work with the papers of Edward Lorenz, who coined the phrase “The Butterfly Effect.” Jer animated Lorenz’s attractor, which, he points out, looks a bit like a butterfly. Jer’s used the attractor on a collection of 3M words. It results in “something like a poem.” (Here’s Jer’s Artist in the Archive podcast about his residency.)

Jer wonders how we can put serendipity back into the LC and into the Web. “How do we enable our users to be carried off by curiousity not by a particular destination.” The LC is a closed stack library, but it can help guide digital wanderers. ”

Last year the LC released 25M catalog records. Jer did a project that randomly pulls the first names of 20 authors in any particular need. It demonstrates, among other things, the changing demographics of authors. Another project: “Birthy Deathy” that displays birthplace info. Antother looks for polymaths.

In 2018 the Lab will have their first open call for an Innovator in Residence. They’ll be looking for data journalists.

Kate talks about Laura Wrubel
‘s work with the Lab. “Library of Congress Colors” displays a graphic of the dominant colors in a collection.

Or Laura’s Photo Roulette: you guess the date of a photo.

Kate says she likes to think that libraries not just “book holes.” One project: find links among items in the archives. But the WARC format is not amenable to that.

The Lab is partnering with lots of great grops, including JSONstor and WikiData.

They’re working on using machine learning to identify place names in their photos.

What does this have to do with scale, she asks, nothng that the LC has done pretty well with scale. E.g., for the past seven years, the size of their digital collection has doubled every 32 months.

The Library also thinks about how to become a place of warmth and welcome. (She gives a shout out to MIT Libraries’ Future of Libraries
report). Right now, visitors and scholars go to different parts of the building. Visitors to the building see a monument to knowledge, but not a living, breathing place. “The Library is for you. It is a place you own. It is a home.”

She reads from a story by Ann Lamott.

How friendship relates to scale. “Everything good that has happened in my life has happened because of friendship.” The average length of employment of a current employee is thirty years. — that’s not the average retirement year. “It’s not just for the LC but for our field.” Good advice she got: “Pick your career by the kind of people you like to be around.” Librarians!

“We’ve got a tough road ahead of us. We’re still in the early days of the disruption that computation is going to bring to our profession.” “Friendship is what will get us through these hard times. We need to invite peopld into the tent.” “Everything we’ve accomplished has been through the generosity of our friends and colleagues.” This 100% true of the Labs. It’s ust 4 people, but everything they do is done in collaboration.

She concludes (paraphrasing badly): I don’t believe in geniuses, and i don’t believe in paradigm shirts. I believe in friendship and working together over the long term. [She put this far better.]

Q&A

Q: How does the Lab decide on projects?

A: Collaboratively

Q: I’m an archivist at MIT. The works are in closed stack, which can mislead people about the scale. How do we explain the scale in an interesting way.

A: Funding is difficult because so much of the money that comes is to maintain and grow the collection and services. It can be a challenge to carve out funding for experimentation and innovation. We’ve been working hard on finding ways to help people wrap their heads around the place.

Q: Data science students are eager to engage, e.g., as interns. How can academic institutions help to make that happen?

A: We’re very interested in what sorts of partnerships we can create to bring students in. The data is so rich, and the place is so interesting.

Q: Moving from models that think about data as packages as opposed to unpacking and integrating. What do you think about the FAIR principle: making things Findable, Accesible Interoperable, and Reusable? Also, we need to bring in professionals thinking about knowledge much more broadly.

I’m very interested in Hathi Trust‘s data capsules. Are there ways we can allow people to search through audio files that are not going to age into the commons until we’re gone? You’re right: the model of chunks coming in and out is not going to work for us.

Q: In academia, our focus has been to provide resources efficiently. How can weave in serendipity without hurting the efficiency?

A: That’s hard. Maybe we should just serve the person who has a specific purpose. You could give ancillary answers. And crowdsourcing could make a lot more available.

[Great talk.]

Be the first to comment »

Brian Nordmann (Senior Advisor, Arms Control, Verification and Compliance at U.S. Department of State) begins with the standard disclaimer that he’s not speaking for the Dept. of State. And here’s mine:

Brian reminds us that “innovation” has become a tired term. There was a govt flurry to innovate, but no one said exactly what “innovation” means. The State Dept. built a structure so there could be quarterly reports on innovation. “If you want to guarantee that you don’t do anything innovative, create a structure for writing reports.” He says this was a shame because in the basement there was already the perfect place for innovation: The Foggy Bottom Cafe — Starbucks, ice cream parlor, etc.. Sect’y Colin Powell went down there every day because he knew in 45 minutes he’d get twenty-five innovative ideas. People sit there and share ideas. “This is how you get innovation done in the gov’t”: Give people the freedom to talk, and the freedom to fail.

A couple of years ago his group started doing public challenges. In the first one, they got 150 entries. They awarded $5K for ideas they would have had to pay hundreds of thousands of dollars for. But then the lawyers discovered they were doing this and wrote a EULA for the site — 28 pages, with buttons strewn throughout that you have to press. Twenty-seven people applied to that year’s challenge.

Brian’s job is simple: Get rid of all nuclear weapons in the world. His office’s job is to come up with ways to verify agreements. In the 1960s, the sensors were physically large: big, expensive, fragile, and now replacement parts don’t exist. A radar installation in the Aleutian Islands looking for nuclear missile launches uses vacuum tubes.

Now their challenge is to explore arms control in the information age. What can we learn from YouTube, Facebook, etc.? But the lawyers say that’s a privacy violation. So, instead they’re investigating the Internet of Things. People don’t mean the same thing by that phrase. Brian means by it: networks with sensors.

Are there things we can do to get the public involved in arms control? It’s a complex issue, but you can simplify it to: What can we do to rid the world of nuclear weapons. Brian holds up a small spectrometer that feeds into a laptop. It’s used to analyze water quality. Another instrument is a rolled-up piece of cardboard that attaches to your phone. And smartphones’ accelerometers can sense earthquakes…and nuclear explosions. They could alert agencies that they need to look at the explosion more closely.

Researchers in Hawaii bought 12 iPhone6’s to explore this, which tripped an alarm at Apple. Apple contacted the researchers. The researchers told Apple that their phones could be used as seismic detectors, and that the iPhone6 degraded that capability. The researchers are trying to broaden Apple’s sense that its phones can be used for more than app delivery.

For innovation, you want to talk to new people, not the same people all the time. By bringing in new people, you’ll get a lot of junk, but also some ideas worth exploring. Hobbyists and startups are generally better to talk with than large companies. Brian spoke with Tom Dolby, ex of MTV, who has a media lab at Johns Hopkins that is working with Baltimore youth. Brian works with a California group teaching Latino kids how to program. Imagine putting them together, along with people from around the world, and create a Teen Summit. Imagine they see what they have in common and what they do not.

Q: How are you communicating to device manufacturers that they are platforms for innovation?

A: People respond to a title that ends with “US Dept. of State.”

Be the first to comment »

It had to be back in 1993 that I had dual cards at Interleaf. But it was only a couple of days ago that I came across them.

Yes, for a couple of years I was both VP of Strategic Marketing and Chief Philosophical Officer at Interleaf.

The duties of the former were more rigorously defined than those of the latter. It was mainly just a goofy card, but it did reflect a bit of my role there. I got to think about the nature of documents, knowledge, etc., and then write and speak about it.

Goofy for sure. But I think in some small ways it helped the company. Interleaf had amazingly innovative software, decades ahead of its time, in large part because the developers had stripped documents down to their elements, and were thinking in new ways about how they could go back together. Awesome engineers, awesome software.

And I got to try to explain why this was important even beyond what the software enabled you to do.

Should every company have a CPO? I remember writing about that at the end of my time there. If I find it, I’ll post it. But I won’t and so I won’t.

5 Comments »

Karim Lakhani of Harvard Business School (and a Berkman associate, and a member of the Harvard Institute for Quantititative Social Science) is giving a talk called “How disclosure policies impact search in open innovation, atopic he has researched with Kevin Boudreau of the London Business School.

Karim has been thinking about how crowds can contribute to innovation for 17 years, since he was at GE. There are two ways this happens:

1. Competitions and contests at which lots of people work on the same problem. Karim has asked who wins and why, motives, how they behave, etc.

2. Communities/Collaboration. E.g., open source software. Here the questions are: Motives? Costs and benefits? Self-selection and joining scripts? Partner selection?

More fundamentally, he wants to know why both of these approaches work so well.

He works with NASA, using topcoder.com: 600K users world wide [pdf]. He also works with Harvard Medical School [more] to see how collaboration works there where (as with Open Source) people choose their collaborators rather than having them chosen top-down.

Karim shows a video about a contest to solve an issue with the International Space Station, having to do with the bending of bars (longerons) in the solar collectors when they are in the shadows. NASA wanted a sophisticated algorithm. (See www.topcoder.com/iss) . It was a two week contest, $30K price. Two thousand signed up for it; 459 submitted solutions. The winners came from around the globe. Many of the solutions replicated or slightly exceeded what NASA had developed with its contractors, but this was done in just two weeks simply for the price of the contest prize.

Karim says he’ll begin by giving us the nutshell version of the paper he will discuss with us today. Innovation systems create incentives to exert innovative effort and encourage the disclosure of knowledge. The timing and the form of the disclosures differentiates systems. E.g., Open Science tends to publish when near done, while Open Source tends to be more iterative. The paper argues that intermediate disclosures (as in open source) dampen incentives and participation, yet lead to higher perrformance. There’s more exploration and experimentation when there’s disclosure only at the end.

Karim’s TL;DR: Disclosure isn’t always helpful for innovation, depending on the conditions.

There is a false debate between closed and open innovation. Rather, what differentiates regimes is when the disclosure occurs, and who has the right to use those disclosures. Intermediate disclosure [i.e., disclosure along the way] can involve a range of outputs. E.g., the Human Genome Project enshrined intermediate disclosure as part of an academic science project; you had to disclose discoveries within 24 hours.

Q: What constitutes disclosure? Would talking with another mathematician at a conference count as disclosure?

A: Yes. It would be intermediate disclosure. But there are many nuances.

Karim says that Allen, Meyer and Nuvolari have shown that historically, intermediate disclosure has been an important source of technological progress. E.g., the Wright brothers were able to invent the airplane because of a vibrant community. [I’m using the term “invent” loosely here.]

How do you encourage continued innovation while enabling early re-use of it? “Greater disclosure requirements will degrade incentives for upstream innovators to undertake risky investment.” (Green & Scotchmer; Bessen & Maskin.) We see compensating mechanisms under regimes of greater disclosure: E.g., priority and citations in academia; signing and authorship in Open Source. You may also attract people who have a sharing ethos; e.g., Linus Torvalds.

Research confirms that the more access your provide, the more reuse and sharing there will be. (Cf. Eric von Hippel.) Platforms encourage reuse of core components. (cf. Boudreau 2010; Rysman and Simcoe 2008) [I am not getting all of Karim’s citations. Not even close.]

Another approach looks at innovation as a problem-solving process. And that entails search. You need to search to find the best solutions in an uncertain space. Sometimes innovators use “novel combinations of existing knowledge” to find the best solutions. So let’s look at the paths by which innovators come up with ideas. There’s a line of research that assumes that the paths are the essential element to understand the innovation process.

Mathematical formulations of this show you want lots of people searching independently. The broader the better for innovation outcomes. But there is a tendency of the researchers to converge on the initially successful paths. These are affected by decisions about when to disclose.

So, Karim and Kevin Boudreau implemented a field experiment. They used TopCoder, offering $6K, to set up a Med School project involving computational biology. The project let them get fine-grained info about what was going on over the two weeks of the contest.

700 people signed up. They matched them on skills and randomized them into three different disclosure treatments. 1. Standard contest format, with a prize at the end of each week. (Submissions were automatically scored, and the first week prizes went to the highest at that time.) 2. Submitted code was instantly posted to a wiki where anyone could use it. 3. In the first week you work without disclosure, but in the second week submissions were posted to the wiki.

For those whose work is disclosed: You can find and see the most successful. You can get money if your code is reused. In the non-disclosure regime you cannot observe solutions and all communications are bared. In both cases, you can see market signals and who the top coders are.

Of the 733 signups from 69 different countries, 122 coders submitted 654 submissions, with 89 different approaches. 44% were professionals; 56% were students. The skewed very young. 98% men. They spent about 10 hours a week, which is typical of Open Source. (There’s evidence that women choose not to participate in contests like this.) The results beat the NIH’s approach to the problem which was developed at great cost over years. “This tells me that across our economy there are lots of low-performing” processes in many institutions. “This works.”

What motivated the participants? Extrinsic motives matter (cash, job market signals) and intrinsic motives do too (fun, etc.). But so do prosocial motives (community belonging, identity). Other research Karim has done shows that there’s no relation between skills and motives. “Remember that in contests most people are losing, so there have to be things other than money driving them.”

Results from the experiment: More disclosure meant lower participation. Also, more disclosure correlated with the hours worked going down. The incentives and efforts are lower when there’s intermediate disclosure. “This is contrary to my expectations,”Karim says.

Q: In the intermediate disclosure regime is there an incentive to hold your stuff back until the end when no one else can benefit from it?

A: One guy admitted to this, and said he felt bad about it. He won top prize in the second week, but was shamed in the forums.

In the intermediate disclosure regime, you get better performance (i.e., better submission score). In the mixed experiment, performance shot up in the second week once the work of others was available.

They analyzed the ten canonical approaches and had three Ph.D.s tag the submissions with those approaches. The solutions were combinations of those ten techniques.

With no intermediate disclosures, the search patterns are chaotic. With intermedia disclosures, there is more convergence and learning. Intermediate disclosure resulted in 30% fewer different approaches. The no-disclsoure folks were searching in the lower-performance end of the pool. There was more exploration and experimentation in their searches when there was no intermediate disclosure, and more convergence and collaboration when there is.

Increased reuse comes at the cost of incentives. The overall stock of knowledge created is low, although the quality is higher. More convergent behavior comes with intermediate disclosures, which relies on the stock of knowledge available. The fear is that with intermediate disclosure , people will get stuck on local optima — path dependnce is a real risk in intermediate disclosure.

There are comparative advantages of the two systems. Where there is a broad stock of knowledge, intermediate disclosure works best. Plus the diversity of participants may overcome local optima lock-in. Final disclosure [i.e., disclosure only at the end] is useful where there’s broad-based experimentation. “Firms have figured out how to play both sides.” E.g., Apple is closed but also a heavy participant in Open Source.

Q&A

Q: Where did the best solutions come from?

A: From intermediate disclosure. The winner came from there, and then the next five were derivative.

Q: How about with the mixed?

A: The two weeks tracked the results of the final and intermediate disclosure regimes.

Q: [me] How confident are you that this applies outside of this lab?

A: I think it does, but even this platform is selecting on a very elite set of people who are used to competing. One criticism is that we’re using a platform that attracts competitors who are not used to sharing. But rank-order based platforms are endemic throughout society. SATs, law school tests: rank order is endemic in our society. In that sense we can argue that there’s a generalizability here. Even in Wikipedia and Open Source there is status-based ranking.

Q: Can we generalize this to systems where the outputs of innovation aren’t units of code, but, e.g., educational systems or municipal govts?

Q: We study coders because we can evaluate their work. But I think there are generalizations about how to organize a system for innovation, even if the outcome isn’t code. What inputs go into your search processes? How broad do you do?

Q: Does it matter that you have groups that are more or less skilled?

A: We used the Topcoder skill ratings as a control.

Q: The guy who held back results from the Intermediate regime would have won in real life without remorse.

A: Von Hippel’s research says that there are informal norms-based rules that prevent copying. E.g., chefs frown on copying recipes.

Q: How would you reform copyright/patent?

A: I don’t have a good answer. My law professor friends say the law has gone too far to protect incentives. There’s room to pull that back in order to encourage reuse. You can ask why the Genome Project’s Bermuda Rules (pro disclosure) weren’t widely adopted among academics. Academics’ incentives are not set up to encourage automatic posting and sharing.

Q: The Human Genome Project resulted in a splintering that set up a for-profit org that does not disclose. How do you prevent that?

A: You need the right contracts.

This was a very stimulating talk. I am a big fan of Karim and his work.

Afterwards Karim and I chatted briefly about whether the fact that 98% of Topcoder competitors are men raises issues about generalizing the results. Karim pointed to the general pervasiveness of rank-ordered systems like the one at TopCoder. That does suggest that the results are generalizable across many systems in our culture. Of course, there’s a risk that optimizing such systems might result in less innovation (using the same measures) than trying to open those systems up to people averse to them. That is, optimizing for TopCoder-style systems for innovation might create a local optima lock-in. For example, if the site were about preparing fish instead of code, and Japanese chefs somehow didn’t feel comfortable there because of its norms and values, how much could you conclude about optimizing conditions for fish innovation? Whereas, if you changed the conditions, you’d likely get sushi-based innovation that the system otherwise inadvertently optimized against.

[Note: 1. Karim’s point in our after-discussion was purely about the generalizability of the results, not about their desirability. 2. I’m trying to make a narrow point about the value of diversity of ideas for innovation processes, and not otherwise comparing women and Japanese chefs.]

1 Comment »

The Countway Library at Harvard Medical School today held a forum/seminar on what they’re working on. What they’re working on is pretty great.

Griffin Weber – “Discovering Expertise using research networking websites”

In 2008 Countway built Catalyst, a site with faculty profiles. Passive networks, shown on the right, are the existing networks. Active networks, shown on the right, grow over time. It provides a set of visualizations, including of co-authors out two degrees, topics, people with similar interests, physical neighbors, etc.

Last year they extended this to the entire university with the Faculty Finder. It’s a search site with links back to the faculty members school or departmental website.

Then they decided to link up the instances of this open source software being used at 30 universities, via federated search.

The data in the system can be used to do interesting visualizations of various relations; Griffin shows some examples.

Internally it uses the VIVO ontology.

Emily Gustainis, Head of Collection Services for Center for the History of Medicine – “Collaborative Content Building Using Omeka”

Omeka, from George Mason University, has had a big effect. It’s a “free, flexible, open source web-publishing platform for the display of library, museum, archives and scholarly collections and exhibitions.” It combines the cataloging and exhibiting of content, enabling users to self-curate their collections.

They are collaborating on the Our Marathon site that Northeastern is building, as well as with other institutions on other projects, including a collection of historical embryo photos. They’re also working on the Harvard Library Interoperability Initiative [yay!] on making cross-institutional collections available through Omeka without requiring local instances of all the content. (Here are some of the collections.)

Jonathan Kennedy: ASHE (Automatic Subject Heading Extraction)

Jon works with Countway Library and CBMI (Center for Biomedical Informatics) on semantic technologies. They’re working on semantic search, so that searches for, e.g., cancer return results about tumors, neoplasms, etc..

ASHE uses automated processes to try to generate the sort of subject headings for medical articles that a human would apply. They developed a tool and tested it on 50 books that had already been categorized by humans so they’d have something to compare the algorithmic results to. The results have been very encouraging. The system’s top ten suggested headings quite consistently contain the human-generated headings, and about 25% of the time the human-generated headings are way towards the top of the suggested ones. Also, ASHE does a good job supplying secondary headings.

They would like to expand beyond the medical domain. Criteria: Well-supported ontologies that provide dictionaries of synonymous terms, with parent to child relationships. Also, the granularity has to be right. The Library of Congress Subject Headings generally aren’t hierarchical enough for the project. But the Getty Thesaurus might be good, as well as an astrophysics ontology.

Julia Whelan: “Research in Medical Education: A bibliometric study of scholarship”

Harvard Medical School and the University of Pittsburgh Medical School are partnering to address a set of questions including: Is scholarship about medical education growing? Which journals publish it? What’s it growth compared to other medical topics? Which topics in medical ed are covered? etc. They use MeSH headings (Medical Subject Headings) to track studies and articles. They looked at 72.5K articles from 1960-2010 in 3,869 different journals. They saw growth in the number of articles and substantial growth in the number of journals. These grew faster than other medical articles and journals. They’ve also analyzed topic coverage over time, and which journals publish the most on particular topics. E.g., 80% of articles in medical education are not published in medical education journals.

Future projects: studying topics by the gender of the authors, medical specialities, medical school culture, promotion criteria, and making data available to historians on the Web. Here’s a paper on this project.

David Osterberg: “Strategic Planning at Countway: Innovation and Collaboration from the Bottom Up”

(David gives a highly condensed version of his talk because a tour of Countway is about to start.) Countway has a very flat organization. The staff is small enough to meet in one room, which they do every month. At one meeting, they brainstormed what they can do to make Countway better, and lots of great ideas arose. They formed working groups on everything from the use of space to a set of in-depth training videos to e-special collections that pull together info from all across the spectrum…

2 Comments »

Yesterday I got to spend the afternoon with friends from the Department of State’s eDiplomacy group and people from the General Services Administration. I was leading a whiteboarding session for a project — a task marketplace — they have underway. The project development work is being done primarily by two Presidential Innovation Fellows — Joe Polastre and Dain Miller — which made clear to me just how cool that program is.

The official description is:

The Presidential Innovation Fellows (PIF) program pairs top innovators from the private sector, non-profits, and academia with top innovators in government to collaborate during focused 6-13 month “tours of duty” to develop solutions that can save lives, save taxpayer money, and fuel job creation.

There are 30+ Fellows, whose terms run from 6-13 months, working on projects [github] that benefit the country.

I like everything about this program. I like that it enables development of useful software. I like that it announces the White House’s recognition of the importance of tech innovation. I like that it gets geeks into various branches of the government. I like that it gives some incredible developers real-world experience with the federal government — the admirable people who work there, as well as the constraints they work within.

The one thing I don’t like is the acronym. Pfft.

3 Comments »

The White House is announcing the White House Innovation Fellows who are going to work on five projects.

Here are the projects:

1. RFP-EZ – twitter: @ProjectRFPEZ

Building a prototype process for federal agencies to source low-cost, high-impact solutions from innovative tech companies and startups.

2. My Gov – twitter: @ProjectMyGov #gov

Building a prototype that streamlines the 1,2000+ government/service websites, with more intuitive interfaces and the ability to accept feedback.

3. Open Data – Twitter: @ProjectOpenData #opengov

Open Data will continue the path set by NOAA’s release of data by further scaling the Health Data Initiative and releasing new databases in the energy, education, public safety, and nonprofit sectors

4. 20% Initiative – twitter: @ProjectTwenty

USAID-led project to transition from cash to electronic payments across public and private sectors. Aims: reducing corruption, improving safety, further opening the door to entrepreneurial innovation. (The name comes from the aim of getting 20% more bang per buck.)

5. Blue Button For America – twitter: @ProjectBlueBtn

Developing tools that enable individuals to utilize their own health records – current medications and drug allergies, claims and treatment data, and lab reports, etc. – to empower them to improve their own health and healthcare.

700 people have applied for the Fellowships. They’ll be announced on Thursday. The fellowships last for six months. The projects will combine the private and public sectors, and will be done in full public, with as much crowd participation as possible. (TechPresident has a good post about it.)

Be the first to comment »

Tim Brown of Ideo is opening his Aspen Ideas Festival talk with a slide presentation called “From Newton to Design”. He says he’s early in thinking it through.

He points to a problem in how we’ve thought about design, trained designers, and have practiced design. The great thing about designing simple products is that you can know almost everything about them: who made them, who they’re for, how they were produced, etc. But as products get more complicated, it gets harder even for a team of designers to really understand what’s going on. They get so complicated that there are lots of places design can fail.

When we go out to urban planning , that becomes even more obvious, he says. He shows Union Sq. when it was designed and how wildly NYC has grown around it. Or, at the Courtyard Marriott chain, every element of the user’s experience has been thought through. He shows a script that specifies every interaction. But you can’t anticipate everything. E.g., JetBlue is one of the best designed customer experiences and even they got it wrong a couple of winters ago.

What’s going on? It’s all about complexity. Henri Poincaré in the 19th century tried to solve the three body problem that had been set by the French govt as an open source competition. HP couldn’t solve it. It sounds like a simple problem, but it’s very hard. [BTW, there’s a fascinating history of three French aristocrats hand-computing the movement of Halley’s Comet, which depended on calculating the gravitational influences of multiple bodies. Can’t find the ref at the moment]

Our basic ideas about design have been based on Newton, says Tim. Design assumes the ability to predict the future based on the present. We need to think more like Darwin: design as an evolutionary process. Design is more about emergence, never finished.

He presents a few principles of Darwinian design that he’s been exploring.

1. Design behaviors, not objects — the behaviors that come from our interactions with objects. If you’ve traveled on the high speed trains in Europe, there are signs urging men to be more accurate when peeing. But at Schiphol Airport, they print a fly at the right spot in the urinal; men became 80% more accurate. That’s designing behavior; the actual object doesn’t matter.

2. Design for information flow. Nicholas Christakis has looked at how networks affect behavior. Tesco uses its loyalty card — which cost them 20% of their margins — to increase sales.

3. Faster iteration = faster evolution. Viruses evolve faster than we do because they iterate faster than we do. E.g., State Farm tried out a new idea how to build relationships with the new generation. They built one storefront for this, and learned from it. “Launch to learn.”

4. Use selective emergence. This intrigues him, alathough he doesn’t know how useful it will be in design. Rather than random mutations, you choose what might be interesting and design things that get us there through many iterations. I.e., genetic algorithms. E.g., the Strandbeest walks along beaches with a hip joint unlike any in nature because the artist used genetic algorithms.

5. Take an experimental approach. I.e., testing hypotheses. Cf. Eric Ries, the Lean Startup (build, measure, learn). E.g., Ideo.org has been working on sanitation in Ghana. Where you can’t dig septic pits, Ideo has been experimenting with low cost receptacle toilets (with bio-digesters). But people didn’t want to pay for the service. So, they gave some to families and went away for three days. All the families changed their minds and said they are willing to pay for the service (which is provided by a local franchise).

6. Focus on simple rules. This comes from emergence theory. E.g., complex bird flocking patterns are based on simple rules. [Canonical example: Termite mounds.] E.g., Bi-Rite stores in SF uses simple rules: If an employee is within 10′ of a customer, you look the customer in the eye. If within 4′, you talk with them. This creates a wonderful service experience.

7. Design is never done. E.g., World of Warcraft is constantly being designed by its players.

8. The power of purpose. This creates the self-governance these complex environments succeed. Arab Spring and Occupy Wall Street are examples. Companies are experimenting with new ways of thinking about their business and products. E.g., Patagonia tells you not to buy its products because it also wants to preserve the environment.

The prototypical design artefact is a blue print. Once you created the blue print, the design was done. It was the instruction set for someone to make it. That’s how we think about design: finish and done. What replaces it: Code. It might be DNA (and Tim has people researching this), but more often it’s programming code. It’s an instruction set that can continue to evolve.

Now James Fallows [swoon] interviews him.

JF: You embody your principles. The rules are differen from a prior version. [ACK! Crash. Missed about 2 minutes]

TB: We’ve just finished designing the prototype experience for the new health care exchanges. It will affect how people choose which health care insurance to choose. Today it’s done with paper. Under the new health care laws, lots of people will get to make these choices. We worked with the CA Healthcare Foundation to prototype the user experience. What are the key pieces are parts? How can we keep the choices reasonably simple? Then each state will use this a platform to develop their own.

JF: And the govt had the wit to come to you to do this?

TB: The CA Health Care Foundation…

JF: What are the barriers? Does it cost more to do it your way?

TB: It’s often less costly. Most often they don’t have a good understanding of what their customers go through. When a health care org comes to us, relatively frequently we find out that a senior exec had to go through the health care experience. It’s true of all organizations. We don’t ask the right questions. The urgency to change is not there, and the resistance to change is always huge.

JF: Has the TSA come to you?

TB: Yes, but … well, we learned a lot. In the previous admin, we worked with them to find areas of change. Although going through the scanners has to improve, a lot of it has to do with the behavior of the people. They looked at a training program that was intended to take away some of the rule-based system they used. The more rules you apply, the less sensitive the system is. You need to give the people in that system much more independence to make judgments.

JF: Who do you hire?

TB: We look for a wide range of people. Many disciplines. We look for deep skills, and for empathy. It’s hard to solve problems for others without that. Also, most of what we do is too complex for individuals, so we work in teams, and thus people need an enthusiasm for empathy.

JF: Any unusual interview techniques?

TB: We put people into a situation in which they’re practicing design. E.g., intern program. Also, competitions. And we use Open Ideo as a way of seeing how people work.

JF: Beyond the toilet, what else are you doing for “design for poverty.”

TB: I got excited when I saw the opportunities for design in some social design work. At Open Ideo we’re working on clean water, early ed programs, etc. Ideo.org is a non-profit org. We want it to be sustainable and scalable so we look for external funding for it.

JF: How do you approach environmental sustainability?

TB: We try to build that into every project. Every project affects the environment. We try to bring sustainable thinking around systems, materials, energy flows, etc.

JF: What projects are you proudest of?

TB: The work we do in health care, including with Kaiser Permanente. Also, consumer-facing, post-crash financial services. PNC digital wallet. “Keep the change.” Etc. This is not an area where design has had much to do.

JF:

TB: For physical objects, it peaked maybe 20-30 years ago (with Apple as an exception). But we’re in ascendance for behavior-based designed. We get 25,000 apps a year for 100 openings. We’re a 600-person company. Etsy, Kickstarter, sw designed better than ever before…great things are happening. Soon if not already the number of digital designers will be greater than all other designers combined.

Q & A

Q: Your principles are so close to Buckminister Fuller’s [says the guy from the Fuller institute]. But the boundary between social and evolutionary systems is illusory.

TB: Yes, Fuller figured this out a long time ago. We’re perhaps resurrecting ideas, as every generation does. Design has operated as a priesthood for too long. When I started, I was only interested in how beautiful something is. That’s so much simpler. Opening design up to many more will convince us all that we’re all part of this big design ecosystem and have a responsibility to be thoughtful about the contributions we’re making to the world around us. I hope professional designers learn to enable that, more than controlling it. The B School at Stanford is introducing non-designers to design, which is great.

Q: What can we do to simplify the rules?

TB: The unstated bit of my thesis is that you still have to stop and design something. We develop an idea, perhaps more through iteration. That process doesn’t change. For rebuilding a complex system, maybe big data will help us to see patterns that allow us to understand what we’re designing’s complex effects…but I don’t think we’re there yet. We should be thinking about the hooks we’re building in. I’m big into APIs that allow other people to build with what you’ve built.

Q: Is it training or DNA that determines a good employee for you?

TB: Both. We hire people straight out of grad school because they’re moldable. We hire older people, but it’s harder for them to adapt. I don’t have much control as CEO. The future of all businesses is to have cultures that are a s self-governing as possible. That’s much more resilient and agile than cultures built on inflexible rule sets.

Q: I chair a land conservancy. We create parks in urban areas. Does Ideo have much experience in designing to create behaviors that will get people to use parks? What’s your view of the state of park design?

TB: We don’t have a lot of expertise in designing anything because we like designing everything. The High Line and the West Side park in NYC are remarkable examples. Projects like that show that parks can be remarkable assets to the city. We’re working with High Line on the third phase of that project. NYC’s life expectancy has gone up 3 yrs. Two explanations: People are closer to health facilities, and people walk more.

Q: What are the logistics of running a decentralized org? Mentoring? Sharing a vision?

TB: Purpose creates a sense of direction, so we talk about why the heck we’re doing what we’re doing. We think we should measure everything we do based on the impact it has on the word. We’ve done an occasionally decent job of mentoring; that can be a problem with a decentralized org. It’s a tension. Most of our employees probably want more mentoring, but we also want autonomy. We are not big believers in warehousing knowledge. Designers hate reusing other people’s ideas. It’s much better to have knowledge systems that inspire people to think in new ways. So we’re a storytelling culture. It’s a bit of an obsession of ours. If you do a piece of work, your job is to have some stories to tell about it. That’s more effective than big reports that live in a database somewhere.

(JF calls for all remaining questions)

Q: My group works with at-risk youth. Education is increasingly standards based, but your work is collaborative.

Q: How do you look at chaos? People in open markets are open and affectionate. In corporate controlled spaces, people shut down.

Q: Does form drive function or vice versa?

Q: Apple is a closed system. Google wants more control. Open vs. controlled systems?

TB: 1. University ed is not always the best way to teach entrepreneurship. Apprenticeships are interesting. 2. Great markets are vibrant, but not chaotic. I take clients to the Ferry building to point out all the interrelated pieces that make that such a great experience. It’s not top down, but you can see the patterns and use them as inspiration. 3. Form follow function? Hard to kick that notion because I believe in beautiful engineering, but most things we’re designing today have hundreds of functions, so you can’t get a single form for it. 4. I love closed systems but I think they’re inevitably part of an open system. IOS is part of an open system of everything else that I do with it. We need both. [At last! Something I disagree with! Sort of! :)]

[Fantastic. I’ve been a huge fan of Ideo’s work, and Ideo’s organizational ethos, and Tim Brown, for a long time. So I felt particularly narcissistic as I heard this talk through Cluetrain and Too Big to Know lenses. Substitute “knowledge” for “design” and you get a lot of the ideas in 2b2k. To hear them coming from Tim Brown, who is a personal idol of mine, was a self-centered thrill.]

7 Comments »

A friend of mine, Evelyn Walsh, sent me a link to Greg Cole‘s site. He has a bunch of cool ideas that live somewhere between art and science, with a bunch of politics percolating through. Finality is kaleidoscopic trip through the Japanese subway system. Ad Shades eliminate outdoor advertising from your vision, and Identity Flash eliminates your image from photos as they are taken.

There’s more. Poke around.

1 Comment »

The latest Radio Berkman podcast is with David Hornik of August Capital. David is delightful — not always the term applied to VCs — and finds some reasons for optimism in the current darkling gloom. [Tags: berkman podcasts radio_berkman david_hornik vcs recession innovation ]

Be the first to comment »