danah boyd’s 2018 “You think you want media literacy, do you?” remains an essential, frame-changing discussion of the sort of media literacy that everyone, including danah [@zephoria], agrees we need: the sort that usually focuses on teaching us how to not fall for traps and thus how to disbelieve. But, she argues, that’s not enough. We also need to know how to come to belief.

I went back to danah’s brilliant essay because Barbara Fister [@bfister], a librarian I’ve long admired, has now posted “Lizard People in the Library.” Referencing danah’s essay among many others, Barbara asks: Given the extremity and absurdity of many American’s beliefs, what’s missing from our educational system, and what can we do about it? Barbara presents a set of important, practical, and highly sensible steps we can take. (Her essay is part of the Project Information Literacy research program.)

The only thing I’d dare to add to either essay — or more exactly, an emphasis I would add — is that we desperately need to learn and teach how to come to belief together. Sense-making as well as belief-forming are inherently collaborative projects. It turns out that without explicit training and guidance, we tend to be very very bad at it.

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Kate Zwaard (twitter: @kzwa) Chief of National Digital Strategies at the Library of Congress and leader of the LC Lab, is opening MIT Libraries’ Grand Challenge Summit..The next 1.5 days will be about the grand challenges in enabling scholarly discovery.

NOTE: Live-blogging. Getting things wrong. Missing points. Omitting key information. Introducing artificial choppiness. Over-emphasizing small matters. Paraphrasing badly. Not running a spellpchecker. Mangling other people’s ideas and words. You are warned, people.

For context she tells us that the LC is the largest library in the world, with 164M items. It has the world’s largest collection of film, maps, comic books, telephone directories, and more. [Too many for me to keep this post up with.]

• You can wolk for two football fields just in the maps section. The world’s largest collection of recorded sound. The largest collection

• Personal papers from Ben Franklin, Rosa Parks, Groucho Marx, Claude Shannon, and so many more.

• Last year they circulated almost a million physical items.

• Every week 11,000 tangible items come in through the Copyright office.

• Last year, they digitized 4.7M iems, as well 730M documents crawled from the Web, plus much more. File count: 243M and growing every day.

These serve just one of the LC’s goal: “Acquire, preserve, and provide access to a universal collection of knowledge and the record of America’s creativity.” Not to mention serving Congress, and much more. [I can only keep up with a little of this. Kate’s a fantastic presenter and is not speaking too quickly. The LC is just too big!]

Kate thinks of the LC’s work as an exothermic reaction that needs an activation energy or catalyst. She leads the LC Labs, which started a year ago as a place of experimentation. The LC is a delicate machine, which makes it hard for it to change. The Labs enable experimentation. “Trying things that are easy and cheap is the only way forward.”

When thinking about what to do next, she things about what’s feasible and the impact. One way of having impact: demonstrating that the collection has unexplored potentials for research. She’s especially interested in how the Labs can help deal with the problem of scale at the LC.

She talks about some of Lab’s projects.

If you wanted to make stuff with LC data, there was no way of doing that. Now there’s LC for Robots, added documentation, and Jupyter Notebooks: an open source Web app that let you create open docs that contain code, running text, etc. It lets people play with the API without doing all the work from scratch.

But it’s not enough to throw some resources onto a Web page. The NEH data challenge asked people to create new things using the info about 12M newspapers in the collection. Now the Lab has the Congressional Data Challenge: do something with with Congressional data.

Labs has an Innovator in Residence project. The initial applicants came from LC to give it a try. One of them created a “Beyond Words” crowdsourcing project that asks them to add data to resources

Kate likes helping people find collections they otherwise would have missed. For ten years LC has collaborated wi the Flickr Commons. But they wanted to crowdsource a transcription project for any image of text. A repo will be going up on GitHub shortly for this.

In the second year of the Innovator in Residence, they got the artist Jer Thorp [Twitter: @blprnt] to come for 6 months. Kate talks about his work with the papers of Edward Lorenz, who coined the phrase “The Butterfly Effect.” Jer animated Lorenz’s attractor, which, he points out, looks a bit like a butterfly. Jer’s used the attractor on a collection of 3M words. It results in “something like a poem.” (Here’s Jer’s Artist in the Archive podcast about his residency.)

Jer wonders how we can put serendipity back into the LC and into the Web. “How do we enable our users to be carried off by curiousity not by a particular destination.” The LC is a closed stack library, but it can help guide digital wanderers. ”

Last year the LC released 25M catalog records. Jer did a project that randomly pulls the first names of 20 authors in any particular need. It demonstrates, among other things, the changing demographics of authors. Another project: “Birthy Deathy” that displays birthplace info. Antother looks for polymaths.

In 2018 the Lab will have their first open call for an Innovator in Residence. They’ll be looking for data journalists.

Kate talks about Laura Wrubel
‘s work with the Lab. “Library of Congress Colors” displays a graphic of the dominant colors in a collection.

Or Laura’s Photo Roulette: you guess the date of a photo.

Kate says she likes to think that libraries not just “book holes.” One project: find links among items in the archives. But the WARC format is not amenable to that.

The Lab is partnering with lots of great grops, including JSONstor and WikiData.

They’re working on using machine learning to identify place names in their photos.

What does this have to do with scale, she asks, nothng that the LC has done pretty well with scale. E.g., for the past seven years, the size of their digital collection has doubled every 32 months.

The Library also thinks about how to become a place of warmth and welcome. (She gives a shout out to MIT Libraries’ Future of Libraries
report). Right now, visitors and scholars go to different parts of the building. Visitors to the building see a monument to knowledge, but not a living, breathing place. “The Library is for you. It is a place you own. It is a home.”

She reads from a story by Ann Lamott.

How friendship relates to scale. “Everything good that has happened in my life has happened because of friendship.” The average length of employment of a current employee is thirty years. — that’s not the average retirement year. “It’s not just for the LC but for our field.” Good advice she got: “Pick your career by the kind of people you like to be around.” Librarians!

“We’ve got a tough road ahead of us. We’re still in the early days of the disruption that computation is going to bring to our profession.” “Friendship is what will get us through these hard times. We need to invite peopld into the tent.” “Everything we’ve accomplished has been through the generosity of our friends and colleagues.” This 100% true of the Labs. It’s ust 4 people, but everything they do is done in collaboration.

She concludes (paraphrasing badly): I don’t believe in geniuses, and i don’t believe in paradigm shirts. I believe in friendship and working together over the long term. [She put this far better.]

Q&A

Q: How does the Lab decide on projects?

A: Collaboratively

Q: I’m an archivist at MIT. The works are in closed stack, which can mislead people about the scale. How do we explain the scale in an interesting way.

A: Funding is difficult because so much of the money that comes is to maintain and grow the collection and services. It can be a challenge to carve out funding for experimentation and innovation. We’ve been working hard on finding ways to help people wrap their heads around the place.

Q: Data science students are eager to engage, e.g., as interns. How can academic institutions help to make that happen?

A: We’re very interested in what sorts of partnerships we can create to bring students in. The data is so rich, and the place is so interesting.

Q: Moving from models that think about data as packages as opposed to unpacking and integrating. What do you think about the FAIR principle: making things Findable, Accesible Interoperable, and Reusable? Also, we need to bring in professionals thinking about knowledge much more broadly.

I’m very interested in Hathi Trust‘s data capsules. Are there ways we can allow people to search through audio files that are not going to age into the commons until we’re gone? You’re right: the model of chunks coming in and out is not going to work for us.

Q: In academia, our focus has been to provide resources efficiently. How can weave in serendipity without hurting the efficiency?

A: That’s hard. Maybe we should just serve the person who has a specific purpose. You could give ancillary answers. And crowdsourcing could make a lot more available.

[Great talk.]

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Steve Thomas [twitter: @stevelibrarian] of the Circulating Ideas podcast interviews me about the messiness of meaning, library innovation, and educating against fake news.

You can listen to it here.

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Vinny Senguttuvan is Senior Data Scientist at METIS. Before that, he was at Facebook-based gaming company, High 5 Games, which had 10M users. His talk at PAPIs: “Predicting Customers.”

NOTE: Live-blogging. Getting things wrong. Missing points. Omitting key information. Introducing artificial choppiness. Over-emphasizing small matters. Paraphrasing badly. Not running a spellpchecker. Mangling other people’s ideas and words. You are warned, people.

The main challenge: Most of the players play for free. Only 2% ever spend money on the site, buying extra money to play. (It’s not gambling because you never cash out). 2% of those 2% contribute the majority of the revenue.

All proposed changes go through A/B testing. E.g., should we change the “Buy credits” button from blue to red. This is classic hypothesis testing. So you put up both options and see which gets the best results. It’s important to remember that there’s a cost to the change, so the A-B preference needs to be substantial enough. But often the differences are marginal. So you can increase the sample size. This complicates the process. “A long list of changes means not enough time per change.” And you want to be sure that the change affects the paying customers positively, which means taking even longer.

When they don’t have enough samples, they can bring down the confidence level required to make the change. Or they could bias one side of the hypothesis. And you can assume the variables are independent and run simultaneous A-B tests on various variables. High 5 does all three. It’s not perfect but it works.

Second, there is a poularity metric by which they rank or classify their 100 games. They constantly add games — it went from 15 to 100 in two years. This continuously changes the ranking of the games. Plus, some are launched locked. This complicates things. Vinny’s boss came up with a model of an n-dimensional casino, but it was too complex. Instead, they take 2 simple approaches: 1. An average-weighted spin. 2. Bayesian. Both predicted well but had flaws, so they used a type of average of both.

Third: Survival analysis. They wanted to know how many users are still active a given time after they created their account, and when is a user at risk of discontinuing use. First, they grouped users into cohorts (people who joined within a couple of weeks of each other) and plotted survival rates over time. They also observed return rates of users after each additional day of absence. They also implement a Cox survival model. They found that newer users were more likely to decline in their use of the product; early users are more committed. This pattern is widespread. That means they have to continuously acquire new players. They also alert users when they reach the elbow of disuse.

Fourth: Predictive lifetime value. Lifetime value = total revenue from a user over the entire time the the produced. This is significant because of costs: 10-15% of the rev goes into ads to acquire customers. Their 365 day prediction model should be a time series, but they needed results faster, so they flipped it into a regression problem, predicting the 365 day revenue based on the user’s first month data: how they spent, purchase count, days of play, player level achievement, and the date joined. [He talks about regression problems, but I can’t keep up.] At that point it cost $2 to acquire a customer from FB ad, and $6 from mobile apps. But when they tested, the mobile acquisitions were more profitable than those that came from through FB. It turned out that FB was counting as new users any player who hadn’t played in 30 days, and was re-charging them for it. [I hope I got that right.]

Fifth: Recommendation systems. Pandora notes the feature of songs and uses this to recommend similarities. YouTube makes recommendations made based on relations among users. Non-matrix factorization [I’m pretty sure he just made this up] gives you the ability to predict the score for a video that you know nothing about in terms of content. But what if the ratings are not clearly defined? At High 5, there are no explicit ratings. They calculated a rating based on how often a player plays it, how long the session, etc. And what do you do about missing values: use averages. But there are too many zeroes in the system, so they use sparse matrix solvers. Plus, there is a semi-order to the games, so they used some human input. [Useful for library Stackscores
?]

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On books and knowledge, from Sylvie and Bruno by Lewis Carroll, 1889:

“Which contain the greatest amount of Science, do you think, the books, or the minds?”

“Rather a profound question for a lady!” I said to myself, holding, with the conceit so natural to Man, that Woman’s intellect is essentially shallow. And I considered a minute before replying. “If you mean living minds, I don’t think it’s possible to decide. There is so much written Science that no living person has ever read: and there is so much thought-out Science that hasn’t yet been written. But, if you mean the whole human race, then I think the minds have it: everything, recorded in books, must have once been in some mind, you know.”

“Isn’t that rather like one of the Rules in Algebra?” my Lady enquired. (“Algebra too!” I thought with increasing wonder.) “I mean, if we consider thoughts as factors, may we not say that the Least Common Multiple of all the minds contains that of all the books; but not the other way?”

“Certainly we may!” I replied, delighted with the illustration. “And what a grand thing it would be,” I went on dreamily, thinking aloud rather than talking, “if we could only apply that Rule to books! You know, in finding the Least Common Multiple, we strike out a quantity wherever it occurs, except in the term where it is raised to its highest power. So we should have to erase every recorded thought, except in the sentence where it is expressed with the greatest intensity.”

My Lady laughed merrily. “Some books would be reduced to blank paper, I’m afraid!” she said.

“They would. Most libraries would be terribly diminished in bulk. But just think what they would gain in quality!”

“When will it be done?” she eagerly asked. “If there’s any chance of it in my time, I think I’ll leave off reading, and wait for it!”

“Well, perhaps in another thousand years or so—”

“Then there’s no use waiting!”, said my Lady. “Let’s sit down. Uggug, my pet, come and sit by me!”

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Sitterwerk Art Library in St. Gallen, Switzerland, has 25,000 items on its shelves in no particular order. This video explains why that is a brilliant approach. And then the story just gets better and better.

Werkbank from Astrom / Zimmer on Vimeo.

That the shelves have no persistent order doesn’t mean they have no order. Rather, works are reshelved by users in the clusters the users have created for their research. All the items have RFID tags in them, and the shelves are automatically scanned so that the library can always tell users where items are located.

As a result, if you look up a particular item, you will see it surrounded by works that some other user thought were related to it in some way. This creates a richer browsing experience because it is shaped and reshaped by how its community of users sees the items’ inter-relationships.

The library has now installed Werkbank, which is a plain old table where you can spread out a pile of books and do your research. But, unlike truly plain old tables, this one combines RFID sensors and cameras with recognition software so it knows which works you’ve put on the table and how you’ve organized them. Werkbench notes those associations, and stores them, creating a rich network of related works.

It also lets the individual save a research set, and even compile a booklet documenting those items, with notes. It can be printed on the spot and taken home … or put into the shelves as a user-generated lib guide.

This is awesome.

Here’s a bit more about it:

…the new table sports a grid of 12 an­ten­nas. It also has two cam­eras at­tached: one for scan­ning the tab­letop and through cus­tom image re­cog­ni­tion soft­ware de­term­ine the exact po­s­i­tion and ro­ta­tion of books; one for mak­ing high-res­ol­u­tion scans of pages, notes or ob­jects not yet in the Sit­ter­werk cata­logue. Just like be­fore, the new server and its in­ter­face provides a real-time di­gital ren­der­ing of the table and its con­tents, but in two di­men­sions in­stead of one. It also lets you at­tach scans, pho­tos and texts to in­di­vidual ob­jects, and to the vir­tual table it­self. Once you save your col­lec­tion, it merges with a grow­ing net­work of other col­lec­tions, books, ma­ter­i­als, thoughts and people

Anthon Astrom tells me that the project currently runs against an internal API, and they are planning to create a public API at some point. That way, the world can benefit from what Sitterwerk’s users are teaching it.

 

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At the Harvard Library Innovation Lab, we wanted to do something that touches on some elements of this. With 73 libraries and 13 million items in Harvard Library it never even crossed our minds to install continuous RFID scanners in the stacks. So, our StackLife project and the LibraryCloud platform underneath it wanted simply to record which books were checked out with others, on the grounds that those clusters often have meaning. But, Harvard cyber-security researchers warned that this could be used to identify who took the books out. We thought about ways of smudging the data, and about making it opt-in, but it was not a fight we could win at that point. Werkbank might have the same issues when recording clusters but because it’s an art library, there may be less concern about the government demanding to know who was researching The Scream, Delacroix’s Liberty Leading the People, and Guernica because that person is clearly up to no good.

In any case the Sitterwerk library and Werkbank have far exceeded our imagination. More than that: it’s real. Awesomely real.

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When sites go down, they don’t take the links to them with them. So, your posts now point to 404s. That’s not just an inconvenience. It’s Web entropy and over time it will render the Web less and less useful and even less intelligible.

Amber fights Web entropy. It’s a plugin for WordPress or Drupal that automatically takes a snapshot of whatever you’re linking to. If the linked site goes down — or is taken down by a government that doesn’t like what it’s saying — your readers will still be able to read what was there when you linked to it.

For example, this is a page that I posted and then took down. It was here: http://toobigtoknow.com/amberSample.html. It’s not there now. But if you hover over the link, Amber shows you what you’d otherwise be missing.

Amber’s pedigree literally could not be better. It’s a project from the Berkman Center, from an idea cooked up by Jonathan Zittrain and Tim Berners-Lee. It is a fully distributed system, thus helping to re-decentralize the Web, although you can opt to store the page images at sites like the Internet Archive, Perma.cc, and Amazon AWS.

What are you waiting for?

 

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If you install Amber and it’s not working, make sure that you’ve created a folder called “amber” in your WordPress “uploads” directory: /wp-content/uploads/amber.

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OCLC has posted an excellent report based on a recent conference, looking at how libraries can participate in the life of users, rather than thinking about the user’s life within the library.

I like this a lot. I’ve been talking about it in terms of libraries now being able to participate in the appropriation of culture that traditionally has occurred in private discussions outside the library: The user borrows a book, takes it home, and talks about it with her friends, etc. It is in those conversations that the reader makes the work her own.

Now that many of those conversations occur online, the library has the opportunity to offer services that facilitate these conversations, learn from them, and contribute to the act of cultural appropriation. That’s a big change and a big opportunity. (I’d say it’s huge, but I can’t use that word without hearing it in Trump’s voice, not to mention envisioning the shape of his mouth when he says it. So, nope, that word’s gone.)

One of the points of talking about libraries in the life of the user–Lorcan Dempsey‘s phrase from 1973 (I am a Lorcan fan) [LATER: In the comments below Merrilee Proffitt points out that the report says that while Lorcan popularized the phrase, it was coined by Douglas Zweizig. Sorry!] –is that user lives are much bigger than their lives in libraries. The library’s services therefore should not be confined to the relatively limited range of things that users do in libraries. In fact, users’ lives are so big and varied and unpredictable that libraries on their own can’t possible provide every service or address every opportunity for engaging in their users’ many acts of cultural appropriation.

Therefore, libraries ought to be adopting open platforms, i.e., public-facing APIs that let anyone with an idea build a new service or integrate into their own sites or apps the ideas being generated by networks of library users. Open platforms are ideal where needs and opportunities are unpredictable. Outside of cats trapped in physicists’ boxes, there is no more unpredictable domain than how people are going to make sense of their culture together.

Therefore: Open platforms for libraries!

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I’m at the International Conference on University Libraries (Conferencia Internacional sobre Bibliotecas Universitarias) in Mexico City.

NOTE: Live-blogging. Getting things wrong. Missing points. Omitting key information. Introducing artificial choppiness. Over-emphasizing small matters. Paraphrasing badly. Not running a spellpchecker. Mangling other people’s ideas and words. You are warned, people.

I am often relying on simultaneous translators, so the following is extra-specially unreliable.

Lynn Rudasill, U of Illinois at Urbana-Champaign

The process of traditional Business-Based Strategic planning

• Define the mission

• Establish measurable goals

• Implements strategies for those goals

• Align resources to support these efforts

• Employ the strategy as a large, iterative formalized process

The IFLA Trend Report reports on regional trends. It was developed by info people, not librarians. It reports on five trends

• Increasing access to info

• Online education

• Privacy and data protection

• Hyper-connected societies

• New societies

Another report worth reading: The ALA Center for the Future of the Library Trends.

Her favorite: The Horizon Report series. The reports lay out timelines. The recent one has some topics shared between Higher Ed and Academic Libraries, including maker spaces.

These reports make clear the problems for strategic planning: “”We are no longer hierarchically based. We are networks.””“We are no longer hierarchically based. We are networks.” Not top down.

So we have to move from strategic plans (static, hierarchical) to strategic planning (dynamic, networked). Alternatives:

Strategic Framework: Identifies service objectives and their populations. Locates services that are no longer useful.

Grassroots Strategic Planning: Open engagement by all employees, often beginning with an all-=staff retreat. Ideas are broadly solicited, often anonymously. All ideas a discussed equally. There are brainstorming sessions. Decisions are made by buy-in from all quarters.

SOAR (was SWOT): Strengths, opportunities, aspirations, and results. It’s an “appreciative inquiry to focus on best possible future.” It’s a much more positive approach.

Agile planning and scrum development: Flexible leadership, and overall leader and facilitator. Crosstraining. Teams focus on specific goals. The product owner is responsible for the final result.

Lourdes Epstein Cal y Mayor

[I missed the beginning. Sorry.] She thinks it important that research labs accept the ethical dimensions of what they’re doing. She quotes a tweet from @JGrobelny: “Libraries need to protect the culture of learning, not just its resources.” We have not done a good job measuring the impact of our work. What’s more important, our resources or our competencies? Even the distinction between hard and soft skills is suspect.

Ranganathan’s 5th Law of Library Science: “The Library is a Growing Organism.” We shouldn’t be surprised that libraries are changing. She cites Michael Gorman’s 1998 update of this.

We should pay attention to the growing number of Open Access scientific journals. This is crucial for libraries.

We need to be learning the lessons of Web 2.0. There is a profound change in the role of the social, in power relations. We need a broad view of what is happening.

The rise of VUCA: Volatility uncertainity, complexity, and ambiguity. We should match it with Vision, Understanding, Clarity, and Agility. We need to pay attention to those who we have written off or marginalized.

We should be doing more with predictive analysis to help our users. We need support from our institutions for this. For example, theDASH repository at Harvard (Digital Access to Scholarship at Harvard). [Yay!] And “why aren’t we creating our own courses?”why aren’t we creating our own courses? We should be organizing info organiccally, with a virtuous circle of data, information and knowledge.

We live in amazing, amazing times. If we can join in the cycle of the generation of knowledge, we will succeed: user centered, open to society, and library-based…that’s how we create communities and networks of knowledge.

What do we do with information? Technologies of information set the emphasis. [Translation is fading out] Digital natives won’t be able to make sense of information unless we teach them the key competencies. The solutions are not technological. You can’t just hand out iPads.

We have to be mindful of our discourse. We get distracted by shiny tech. We have evolved from manuscripts constrained to the elite. But now with digital objects–not just digital books–there can be mass production of interconnected info, used by prosumers, some of whom may be kids coming up with worthy contributions. How do we assess all of these resources? That’s a major challenge for libraries.

But we’re learning. Bloom’s taxonomy is transforming into verbs: record, understand, apply, analyze, evaluate, create. Now the last step of learning is to create. If I’m not creating, I’m not fully learning. A library that does not understand this will turn into a museum or a warehouse. Creation and collaboration the keywords of our time. Our use of library space should reflect this.

We need to move from:

• individual to collective

• Consumer to producuer

• Resources to rpocessors

• Institutional to “out-stitution” [does not translate well]

Scott Bennett

Scott is Yale University Librarian Emeritus. His topic is “Library as Learning Space.”

He says there have been leitmotifs today, including the librarians ought to act more as educators. Librarians tell him that they want to build a space for learning, but then can’t say what they want to go on in the space. Scott is going to talk about what learning is.

Libraries have recently faced two revolutions. First, the self-empowerment revolution brought about by the presence of Internet browser. Second, pedagogical changes from the Sage on the Stage to a Guy on the Side. This changes the relationship between learner and teacher, and between novice and expert.

As a consequence of the first much of the print collection has disappeared from prime library space. Because of the second traditional services–reference services–are vanishing. Scott will focus on the second.

Two concepts help understand the revolution in learning. First, from learning about to learning to be. E.g., away “from learning facts of science and toward learning to think like a scientist.”from learning facts of science and toward learning to think like a scientist. Second, learning as a perpetual process of becoming.

We should think of ourselves first as educators. That will help us decide how to shape library space. “We must focus most fundamentally on the voluntary relationship between expert and novice, teacher and learner.”

The first question is: Who owns the learning space of libraries? Second: How do we shape the experience of becoming.

Wh owns library space? “Almost everyone on campus feels ownership. Yet we typically treat students as guests or visitors.”Almost everyone on campus feels ownership. Yet we typically treat students as guests or visitors. We’ve started creating student-owned commons, especially in science buildings. Students own their tutoring space as they occupy it.

“How does our presence shape our relationship with students?” Reference desks announce a relationship in which one person owns the desk and has authoritative knowledge. The desk also is designed for queueing. “”So designed, service desks reinforce a transactional, consumerist vision of what we do.””“So designed, service desks reinforce a transactional, consumerist vision of what we do.” We’ve tried re-designing them, but we rarely think about how we can present ourselves to learners, establish a relationship with them, without using the desk to define who we are and how we work.

Tutoring staff typically do not see themselves as Sages on Stages. This determines how they shape their tutoring spaces, which sends a distinct message to learners that is quite different from that of the typical library space. Librarians think of themselves as learning coaches, but the spaces and services send a very different message. That helps librarians sense of themselves as professionals, but does not engage in the new forms of learning.

To become educators, we have to rethink our presence in library space. Presence involves issues of ownership and pedagogy. Librarians understand themselves primarily in terms of learning and not service delivery. The goal is for us to be in learning spaces without dominating them. Presence in learning is the single most important issue in planning spaces.

Q&A

Q: Libraries are filled with people doing low-quality learning, sitting quietly. But we have spaces that can accommodate more engaged, embodied learning.

Q: What traits must a librarian have to become an educator in this learning speaes?
Scott: The librarian should shift his/her sense of primarily focus from the student to the faculty because that scales better. Mopping up after a bad teacher is not as effective as working with the teacher. “Librarians ought to have their offices with the educators in their disciplines.”Librarians ought to have their offices with the educators in their disciplines. The library building should not be their home.

Q: All organizations ought to have strategic planning.

Lynn: Sometimes we only the measure the things that are easy to measure. We don’t go beyond log analysis to see what the students are learning. Also our planning, we tend to be driven by the advances of techology. But why aren’t we driving technology instead of allowing it to drive us?

Lourdes: We’re moving to new processes but haven’t established ways to measure. Now we can automate much of the measurement. But we also need to carry out qualitative studies. But we also have to ask what we’re going to do with the data. We have done many studies but we do nothing with them. We don’t go to the Dean and ask for backing for new programs.

Q: I agree with Lourdes that the library ought to be seen as a lab. We have to adapt.

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I’m at a Hubweek event called “Libraries: The Next Generation.” It’s a panel hosted by the Berkman Center with Dan Cohen, the executive director of the DPLA; Andromeda Yelton, a developer who has done work with libraries; and Jeffrey Schnapp of metaLab

NOTE: Live-blogging. Getting things wrong. Missing points. Omitting key information. Introducing artificial choppiness. Over-emphasizing small matters. Paraphrasing badly. Not running a spellpchecker. Mangling other people’s ideas and words. You are warned, people.

Sue Kriegsman of the Center introduces the session by explaining Berkman’s interest in libraries. “We have libraries lurking in every corner…which is fabulous.” Also, Berkman incubated the DPLA. And it has other projects underway.

Dan Cohen speaks first. He says if he were to give a State of the Union Address about libraries, he’d say: “They are as beloved as ever and stand at the center of communities” here and around the world. He cites a recent Pew survey about perspectives on libraries:“ …libraries have the highest approval rating of all American institutions. But, that’s fragile.” libraries have the highest approval rating of all American institutions. But, he warns, that’s fragile. There are many pressures, and libraries are chronically under-funded, which is hard to understand given how beloved they are.

First among the pressures on libraries: the move from print. E-book adoption hasn’t stalled, although the purchase of e-books from the Big Five publishers compared to print has slowed. But Overdrive is lending lots of ebooks. Amazon has 65% of the ebook market, “a scary number,” Dan says. In the Pew survey a couple of weeks ago, 35% said that libraries ought to spend more on ebooks even at the expense of physical books. But 20% thought the opposite. That makes it hard to be the director of a public library.

If you look at the ebook market, there’s more reading go on at places like the DPLA. (He mentions the StackLife browser they use, that came out of the Harvard Library Innovation Lab that I used to co-direct.) Many of the ebooks are being provided straight to a platform (mainly Amazon) by the authors.

There are lots of jobs public libraries do that are unrelated to books. E.g., the Boston Public Library is heavily used by the homeless population.

The way forward? Dan stresses working together, collaboration. “DPLA is as much a social, collaborative project as it is a technical project.” It is run by a community that has gotten together to run a common platform.

And digital is important. We don’t want to leave it to Jeff Bezos who “wants to drop anything on you that you want, by drone, in an hour.”

Andromeda: She says she’s going to talk about “libraries beyond Thunderdome,” echoing a phrase from Sue Kriegman’s opening comments. “My real concern is with the skills of the people surrounding our crashed Boeing.” Libraries need better skills to evaluate and build the software they need. She gives some exxamples of places where we see a tensions between library values and code.

1. The tension between access and privacy. Physical books leave no traces. With ebooks the reading is generally tracked. Overdrive did a deal so that library patrons who access ebooks get notices from Amazon when their loan period is almost up. Adobe does rights management, with reports coming page by page about what people are reading. “Unencrypted over the Internet,” she adds. “You need a fair bit of technical knowledge to see that this is happening,” she says. “It doesn’t have to be this way.” “It’s the DRM and the technology that have these privacy issues built in.”

She points to the NYPL Library Simplified program that makes it far easier for non-techie users. It includes access to Project Gutenberg. Libraries have an incentive to build open architectures that support privacy. But they need the funding and the technical resources.

She cites the Library Freedom Project that teaches librarians about anti-surveillance technologies. They let library users browse the Internet through TOR, preventing (or at least greatly inhibit) tracking. They set up the first library TOR node in New Hampshire. Homeland Security quickly suggested that they stop. But there was picketing against this, and the library turned it back on. “That makes me happy.”

2. Metadata. She has us do an image search for “beautiful woman” at Google. They’re basically all white. Metadata is sometimes political. She goes through the 200s of the Dewey Decimal system: 90% Christian. “This isn’t representative of human knowledge. It’s representative of what Melvil Dewey thought maps to human knowledge.” Libraries make certain viewpoints more computationally accessible than others.“ Our ability to write new apps is only as good as the metadata under them.” Our ability to write new apps is only as good as the metadata under them. “As we go on to a more computational library world — which is awesome — we’re going to fossilize all these old prejudices. That’s my fear.”

“My hope is that we’ll have the support, conviction and empathy to write software, and to demand software, that makes our libraries better, and more fair.”

Jeffrey: He says his peculiar interest is in how we use space to build libraries as architectures of knowledge. “Libraries are one of our most ancient institutions.” “Libraries have constantly undergone change,” from mausoleums, to cloisters, to warehouses, places of curatorial practice, and civic spaces. “The legacy of that history…has traces of all of those historical identities.” We’ve always faced the question “What is a library?” What are it’s services? How does it serve its customers? Architects and designers have responded to this, assuming a set of social needs, opportunities, fantasies, and the practices by which knowledge is created, refined, shared. “These are all abiding questions.”

Contemporary architects and designers are often excited by library projects because it crystallizes one of the most central questions of the day: “How do you weave together information and space?” We’re often not very good at that. The default for libraries has been: build a black box.

We have tended to associate libraries with collections. “If you ask what is a library?, the first answer you get is: a collection.” But libraries have also always been about the making of connections, i.e., how the collections are brought alive. E.g., the Alexandrian Librarywas a performance space. “What does this connection space look like today?” In his book with Matthew Battles, they argue that while we’ve thought of libraries as being a single institution, in fact today there are now many different types of libraries. E.g., the research library as an information space seems to be collapsing; the researchers don’t need reading rooms, etc. But civic libraries are expanding their physical practices.

We need to be talking about many different types of libraries, each with their own services and needs. The Library as an institution is on the wane. We need to proliferate and multiply the libraries to serve their communities and to take advantage of the new tools and services. “We need spaces for learning,” but the stack is just one model.

Discussion

Dan: Mike O’Malley says that our image of reading is in a salon with a glass of port, but in grad school we’re taught to read a book the way a sous chef guts a fish. A study says that of academic ebooks, 75% of scholars read less than 50 pages of them. [I may have gotten that slightly wrong. Sorry.] Assuming a proliferation of forms, what can we do to address them?

Jeffrey: The presuppositions about how we package knowledge are all up for grabs now. “There’s a vast proliferation of channels. ‘And that’s a design opportunity.’”There’s a vast proliferation of channels. “And that’s a design opportunity.” How can we create audiences that would never have been part of the traditional distribution models? “I’m really excited about getting scholars and creative practitioners involved in short-form knowledge and the spectrum of ways you can intersect” the different ways we use these different forms. “That includes print.” There’s “an extraordinary explosion of innovation around print.”

Andromeda: “Reading is a shorthand. Library is really about transforming people and one another by providing access to information.” Reading is not the only way of doing this. E.g., in maker spaces people learn by using their hands. “How can you support reading as a mode of knowledge construction?” Ten years ago she toured Olin College library, which was just starting. The library had chairs and whiteboards on castors. “This is how engineers think”: they want to be able to configure a space on the fly, and have toys for fidgeting. E.g., her eight year old has to be standing and moving if she’s asked a hard question. “We need to think of reading as something broader than dealing with a text in front of you.”

Jeffrey: The DPLA has a location in the name — America &#8212. The French National Library wants to collect “the French Internet.” But what does that mean? The Net seems to be beyond locality. What role does place play?

Dan: From the beginning we’ve partnered with Europeana. We reused Europeana’s metadata standard, enabling us to share items. E.g., Europeana’s 100th anniversary of the Great War web site was able to seamlessly pull in content from the DPLA via our API, and from other countries. “The DPLA has materials in over 400 languages,” and actively partners with other international libraries.

Dan points to Amy Ryan (the DPLA chairperson, who is in the audience) and points to the construction of glass walls to see into the Boston Public Library. This increases “permeability.” When she was head of the BPL, she lowered the stacks on the second floor so now you can see across the entire floor. Permeability “is a very smart architecture” for both physical and digital spaces.

Jeff: Rendering visible a lot of the invisible stuff that libraries do is “super-rich,” assuming the privacy concerns are addressed.

Andromeda: Is there scope in the DPLA metadata for users to address the inevitable imbalances in the metadata?

Dan: We collect data from 1,600 different sources. We normalize the data, which is essential if you want to enable it for collaboration. Our Metdata Application Profile v. 4 adds a field for annotation. Because we’re only a dozen people, we haven’t created a crowd-sourcing tool, but all our data is CC0 (public domain) so anyone who wants to can create a tool for metadata enhancement. If people do enhance it, though, we’ll have to figure out if we import that data into the DPLA.

Jeffrey: The politics of metadata and taxonomy has a long history. The Enlightenment fantasy is for a universal metadata school. What does the future look like on this issue?

Andromeda: “You can have extremely crowdsourced metadata, but then you’re subject to astroturfing”You can have extremely crowdsourced metadata, but then you’re subject to astroturfing and popularity boosting results for bad reasons. There isn’t a great solution except insofar as you provide frameworks for data that enable many points of view and actively solicit people to express themselves. But I don’t have a solution.

Dan: E.g., at DPLA there are lots of ways entering dates. We don’t want to force a scheme down anyone’s throat. But the tension between crowdsourced and more professional curation is real. The Indianapolis Museum of Art allowed freeform tagging and compared the crowdsourced tags vs. professional. Crowdsourced: “sea” and “orange” were big, which curators generally don’t use.

Q&A

Q: People structure knowledge differently. My son has ADHD. Or Nepal, where I visited recently.

A: Dan: It’s great that the digital can be reformatted for devices but also for other cultural views. “That’s one of the miraculous things about the digital.” E.g., digital book shelves like StackLife can reorder themselves depending on the query.

Jeff: Yes, these differences can be profound. “Designing for that is a challenge but really exciting.”

Andromeda: This is a why it’s so important to talk with lots of people and to enable them collaborate.

me: Linked data seems to resolve some of these problems with metadata.

Dan: Linked Data provides a common reference for entities. Allows harmonizing data. The DPLA has a slot for such IDs (which are URIs). We’re getting there, but it’s not our immediate priority. [Blogger’s perogative: By having many references for an item linked via “sameAs” relationships can help get past the prejudice that can manifest itself when there’s a single canonical reference link. But mainly I mean that because Linked Data doesn’t have a single record for each item, new relationships can be added relatively easily.]

Q; How do business and industry influence libraries? E.g., Google has images for every place in the world. They have scanned books. “I can see a triangulation happening. Virtual libraries? Virtual spaces?

Andromeda: (1) Virtual tech is written outside of libraries, almost entirely. So it depends on what libraries are able to demand and influence. (2) Commercial tech sets expectations for what users experiences should be like, which libraries may not be able to support. (3) “People say “Why do we need libraries? It’s all online and I can pay for it.” No, it’s not, and no, not everyone can.”People say “Why do we need libraries? It’s all online and I can pay for it.” No, it’s not, and no, not everyone can. Libraries should up their tech game, but there’s an existential threat.

Jeffrey: People use other spaces to connect to knowledge, e.g. coffee houses, which are now being incorporated into libraries. Some people are anxious about that loss of boundary. Being able to eat, drink, and talk is a strong “vision statement” but for some it breaks down the world of contemplative knowledge they want from a library.

Q: The National Science and Technology Library in China last week said they have the right to preserve all electronic resources. How can we do that?

Dan: Libraries have long been sites for preservation. In the 21st century we’re so focused on getting access now now now, we lose sight that we may be buying into commercial systems that may not be able to preserve this. This is the main problem with DRM. Libraries are in the forever business, but we don’t know where Amazon will be. We don’t know if we’ll be able to read today’s books on tomorrow devices. E.g., “I had a subscription to Oyster ebook service, but they just went out of business. There go all my books. ”I had a subscription to Oyster ebook service, but they just went out of business. There go all my books. Open Access advocacy is going to play a critical role. Sure, Google is a $300B business and they’ll stick around, but they drop services. They don’t have a commitment like libraries and nonprofits and universities do to being in the forever business.

Jeff: It’s a huge question. It’s really important to remember that the oldest digital documents we have are 50 yrs old which isn’t even a drop in the bucket. There’s far from universal agreement about the preservation formats. Old web sites, old projects, chunks of knowledge, of mine have disappeared. What does it mean to preserve a virtual world? We need open standards, and practices [missed the word] “Digital stuff is inherently fragile.”

Andromeda: There are some good things going on in this space. The Rapid Response Social Media project is archiving (e.g., #Ferguson). Preserving software is hard: you need the software system, the hardware, etc.

Q: Distintermediation has stripped out too much value. What are your thoughts on the future of curation?

Jeffrey: There’s a high level of anxiety in the librarian community about their future roles. But I think their role comes away as reinforced. It requires new skills, though.

Andromeda: In one pottery class the assignment was to make one pot. In another, it was to make 50 pots. The best pots came out of the latter. When lots of people can author lots of stuff, it’s great. That makes curation all the more critical.

Dan: the DPLA has a Curation Core: librarians helping us organize our ebook collection for kids, which we’re about to launch with President Obama. Also: Given the growth in authorship, yes, a lot of it is Sexy Vampires, but even with that aside, we’ll need librarians to sort through that.

Q: How will Digital Rights Management and copyright issues affect ebooks and libraries? How do you negotiate that or reform that?

Dan: It’s hard to accession a lot of things now. For many ebooks there’s no way to extract them from their DRM and they won’t move into the public domain for well over 100 years. To preserve things like that you have to break the law — some scholars have asked the Library of Congress for exemptions to the DMCA to archive films before they decay.

Q: Lightning round: How do you get people and the culture engaged with public libraries?

Andromeda: Ask yourself: Who’s not here?

Jeffrey: Politicians.

Dan: Evangelism

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