With it’s new Fresh view, Delicious builds on the TweetNews idea of using links in Tweets (and other measures) as a way to find what’s newest and most interesting. As the blog post about it says:

Underneath the hood, Fresh factors several features into the ranking like related bookmark and tweet counts, “eats our own dogfood”  by leveraging BOSS to filter for high quality results, as well as stitches tweets to related articles even if the tweets do not provide matching URLs (as ~81% of tweets do not contain URLs). Try clicking the ‘x Related Tweets’ link for any given story to see the Twitter conversation appear instantly inline.

It’s a welcome reslicing, not a whole new beast, but it seems useful.

[Tags: delivious everything_is_miscellaneous twitter news ]

1 Comment »

The military is trying to devise policies to govern how our service people use social networking sites, according to a story by Julian Barnes in the LA Times. The article implies the Pentagon accepts that military folks are going to use these sites, and there may even be some good that will come from it, but the military is concerned about security. At the moment, the Marines have banned accessing Facebook, MySpace and Twitter from government computers, to make sure there’s bandwidth for more pressing military needs.

Not that anyone asked, but it seems to me that the military would do best by treating social networking site simply as another place service people will be gathering, just like in coffee shops, living rooms, and bars, and should therefore be training them in the use of social networking sites, with clear penalties for violating security guidelines. Which may be exactly what the military policy is heading toward.

[Tags: military social_networking_sites social_media sns ]

2 Comments »

Today’s WSJ has a good article by Sarah Needleman on companies using Twitter as a public relations tool.

Obviously, companies are paying attention to Twitter because lots of people have joined it; if it were a startup with 500 users, big companies wouldn’t care about it. But the way the massness of Twitter works may be teaching companies a lesson about the Web overall, and about markets.

Traditionally, marketing views a market as the set of potential customers — roughly, the people who are or might be made interested in the company’s offerings, and who are in a position to make a purchase. Marketers then segment their market according to some defining characteristics relevant to how the company can pique their interest and move them to completing a sale. Which means that messages define markets: Marketers choose age or ethnicity as the defining characteristics (for example) only if they think that those traits carve off a set of people susceptible to the same message.

Now, Twitter has this odd property of being able to support multiple scales: It works if you’re Ashton Kutcher with two million followers or if you’re a college kid with four followers. For Kutcher, Twitter is a mass medium. For most of his followers, it’s a far more social medium. This ability to work easily and simultaneously at scales separated by orders of magnitude is distinctive of the Web itself. Oh, sure, you could organize a phone bank to reach two million folks with your message, but that’s the opposite of an easy and natural use of telephones. For the Web, it’s just what it does.

Marketers are among those not used to this sort of continuity of scaling. Traditional marketing has aimed for the efficiencies bigger scales bring. Even the 1990s interest in “personalization” was a type of mass customization. So, it’s interesting to watch as marketers try to adjust to this new, slippery environment. The companies cited in the WSJ article seem not to be paying attention exclusively to Twitterers with huge followings. That by itself is a useful webby lesson to learn. But will marketers figure out how to make marketing scalable up and down, without violating norms or sounding like dicks?

[Tags: twitter marketing business cluetrain ]

2 Comments »

Q: How do you define social media at Whirlpool?
Brian Synder: It has to be defined separately for each area, and we tie it back to business objectives. We track share of voice and favorability. On customer service, we do interesting text mining.
Lee Aase (Mayo Clinic): We use the free tools that are available. “The need for measurement varies inversely with the amount of money you spend on it.” We use the measurement tools to prove the value of what we’re doing.

Q: Your biggest challenge?
Marcel Lebrun (Radian6): We only measure if there’s a practical purpose. Social media are now multi-purpose. We use social media for every possible purpose. So, it’s disrupting everything in the enterprise that has to do with reaching out to customers. But those different practices have different business goals and thus different needs for measurement.

Q: Where it’s going?
Marcel: In the past six months, we’ve gone from explaining what social media is, to businesses understanding that their brand is the sum of all the conversations about it.

[Missed some. Sorry]

Q: How do you measure influencers for a brand?
Marcel: We integrate a bunch of digital breadcrumbs and social metrics. We measure things like how often a person talks about a subject, how much comments, how many unique comments, inbound links, which ones of those are also talking about that topic. Influence is very topic-centric. You sometimes want to see total reach, and sometimes you just want to find the topic geeks.

Q: How do you determine sentiment?
Brian: Synergy1 has humans reading the posts. The Tensity program automates this.
Lee: We eyeball it. And we’re looking for the really positive ones so we can spread the word and engage.
Brian: We look to engage by actually talking about product issues. E.g., an unhappy customer was tweeting about a product arriving damaged three times. We talked with him and redesigned the packaging based on his suggestions. We’ve taught some of our customer care phone folks how to engage via social media.
Marcel: The bulk of brands are at the listen stage. But Dell has a full blogger outreach team, focused on different kinds of users. The measure quantitatively and qualitatively (e.g., stories).

Marcel: The fastest way to get a new feature into a product is to tweet it. The developers get excited. They like being in touch.

[Tags: nms09 marketing twitter pr social_media cluetrain ]

1 Comment »

For this session, the panelists are videoconferenced in: Michael Netzley (Singapore Mgt Univ), Marshall Manson (Edelman London), and Wolfgang Lünenbürger-Reidenbach (Edelman Social Media Europe).

As we wait for some technical glitches to get ironed out, we hear from an audience member just back from Russia who talks about the amazing speeds of Moscow’s 4G network. He points out, however, that outside of Moscow, Russia’s network is “19th century.”

MM points to the rise of Facebook and Twitter across Europe. He also notes the importance of social media in the expenses scandal in the UK. WLR points out that the rise in Facebook is in local languages. There is no pan-European public there.

MN from Singapore says that there are 2,000 languages spoken in Asia. “Localization continues to be important.” In Asia, mobile is more important than elsewhere. He also points to the Chinese control of the Net, based on the value of “social harmony.”

Q: Will we see competitors to FB and Twitter in local markets, or will they achieve global dominance?
MM: Translation is going to become much less of a problem over time.
MN: Local remain critical.
WLR: We’ll see more, not less, focus on the local. Hyper local.

Q: Singapore is trying to get young people to get married. Are they using social media in this campaign?
MN: Hong Kong is ahead of Singapore in adopting social media. But in the past 6 months, the Singapore gov’t has been jumping in. The ministries are leading the way. For the past 50 years, media have played primarily a nation-building role. Very top-down. Not independent. But these msgs don’t do well online. The gov’t is slowly learning this. They’re trying to learn how to give more trust to their citizens.

MM: We don’t have to teach the younger generation how to use social media. We do need to change how we teach them to write. The old styles are not useful in conversational media.
WLR: Students use micromessaging.

[Tags: pr marketing global ]

2 Comments »

At the Edelman-sponsored NewMedia conference, a panel is beginning on “advancing reputation,” with Mike Slaby (CTO of Obama for America), Debbie Curtis-Magley (UPS), and David Liu (AOL). Premise: Companies can now advance their reputations through the channels they choose, without going through media distributors.

Mike (Obama): A lot of success came from Obama’s skills as a candidate. There was a movement, and our job in the new media departent was how to get the candidate in front of people more. Going into these spaces, you are an equal member with everyone else. It’s not broadcasting. If you tread on people’s space, you’ll piss them off. It’s hard for companies to find a persona and a personality for talking online, but it’s easy with a political campaign because you have a candidate. You have to have one set of values and one story, and you need to talk in the language of your audience. If you’re going to use Twitter, you have to have people in your organization who know how to tweet. And you have to trust your people and the people you’re talking about. We only filtered out comments that were truly, truly offensive. Sean Hannity came after us because someone at our social network made it look like the Black Panthers endorsed Obama on our social networking site, so we set up a profile for Hannity to show him that this was an open space.

We gave out our logos and let people make their own sites. There was an art exhibit of what people made out of this, called “Officially Unofficial.” Some of it I wish hadn’t been made, but so what? It made people feel that the campaign was theirs. This makes marketing people uncomfortable if they’re used to managing messages. You should give up control. It worked for us.

But social media works for politics only if it gets people out into the real world to vote. You have to convert your users into donors, volunteers, and voters. About 30% of our email was doing something in the real world … I’m proud of that.

He adds: Not every business should have a facebook page; it depends on what you’re trying to do.

Also: There are no switching costs online, which is a reason not to build your own social networking site. We had a multi-million person base ready to go, but that may never happen again in politics, and it probably never happens in business.

Q: Why did the campaign refer to Obama as Barack? Wasn’t that too informal?
A: People want an emotional connection. They want to know his story. We needed to talk about him as a person. But now I never refer to him as that. He’s president.

[Tags: newmedia politics obama social_media nms09 ]

Be the first to comment »

Elizabeth Losh of UC Irvine is giving a Berkman lunchtime talk called “From the Crowd to the Cloud: Social Media and the Obama Administration.” She looks at “institutions as digital content creators.”

She begins by pointing to a Congressional hearing in which someone unknowingly referred to some footage from Battlefield 2, in which you can play on either side, as proof that Jihadists are recruiting on the Net.

In the 2008 election, McCain had a series of rhetorical disasters when using social media, Liz says. McCainSpace, she says, was “an unmitigated disaster.” She also points to the mashups done with greenscreen videos of McCain. The Obama campaign, on the other hand, used social media well. It used low bandwidth interactivity effectively (e.g., online tax calculator). And third parties injected memes.

So, how much change has happened now that Obama is president?

It’s not all that difference. She compares 4parents.gov, an abstinence site put up by the Bush administration. The Obama administration has kept it pretty much the same, except that some of the conversation starters have been slightly modified. Ready.gov/kids has moved from featuring mountain lions as the guardians of children (an odd choice, says Liz) to Muppets. The Bush admin did some health initiatives using SecondLife, she points out.

How much privacy? Whitehouse.gov uses YouTube.com and has responded to concerns about the privacy implications. When you leave a .gov domain, it signals that you are leaving a protected area. Liz wonders about the efficacy of using disclaimer language, however. At Change.gov, if you decided to apply for a job, you start getting a lot of emails from the transition team.

The State Dept. Blog, “unfortunately named DipNote,” has been expanded. They twitter now. On Twitter, they’ve responded to citizen questions. E.g., Rebecca MacKinnon pointed out that a Chinese citizen had been arrested. The State Dept. tweeted that they were looking into it, although that tweet was deleted from Twitter shortly afterward. Rebecca also noticed that State Dept. photos posted on Flickr were marked as copyrighted; State now gives them Creative Commons licenses. Liz points to the CC notice and the DMCA takedown notice on the same page at Change.gov and says that there we see the manifestation of the conflict between acknowledging the culture of sharing and the support of existing rules.

She worries about the “googlization of government,” i.e., commercial entities hosting info that is part of the public record. E.g., gov’t sites that use Google Maps.

At Recovery.gov, you are encouraged to “share your story.” But what happens to those comments? How are they archived? Which ones will be displayed. They say in six months they’ll start posting that material, but it’s not clear how.

Q: [me] Whitehouse.gov has started posting at Facebook where people can comment…
A: And this is a disaster for archiving.
Q: What would you do with comments at Whitehouse.gov blog?
A: I’d like to see moderated comments. I do understand that there are limited government resources. Creating digital versions of Congressional records would maybe be a better way to spend the money.

Q: By going onto Facebook, the Admin is reaching out into civic society. That conversation would have been in coffee shops and not part of the public level. So maybe this shouldn’t be archived. How do we draw the lines as the lines between public and private are being blurred?
A: It’s a complicated thing. Suppose there are responses from officials to comments on FB? These are always difficult issues. [Paraphrasing!]

Q: Does government data include the back and forth between citizens? If we say it’s part of the public record, the gov’t won’t be able to participate, or build helpful stuff, as quickly. Would we want an archived federal Twitter that was crappy but kept a permanent record? Should the gov bring more of these social tools in house, or use existing, commercial sites and give up on including everything in the permanent record?
A: I tend toward wanting more stuff in public and archived. Let’s think about harvesting some of the discourse going on in the crowd.

Q: It seems like they’re doing lots of experimentation without the backbone of a full, stable archive behind it. Is this experimentation is leading us into an unknown state…?
A: The Archive is archiving some material on third party sites. The WhiteHouse.com blog is impersonal and press-release-y, while the TSA blog (started under Bush) is folksy. So, some of these experiments have histories.

A: I’d give Recovery.gov low marks for transparency because the PDFs are packed with charts that are not reusable.

Q: Social media is relatively new but and people express things that they don’t want known 5 years later…
A: A student applying for a job as a police officer found that they looked at his FB page and the pages of his friends. In the old days, they would have called his friends and asked questions.
Q: We’ve shifted the line between public and private life. Are we going to be able tor retract things from the public record?
A: That will be an issue.

Q: Any examples of the next frontier or participation, namely direct democracy
A: They still count emails. It’s quantitative, not qualitative. I worry about pseudo-interactivity, such as town hall meetings and the use of the Internet for political spectacle. That’s why I worry about these “share your stories” sites.

Q: During the Malagasi coup, people in Madagascar started talking about the deposed president finding sanctuary in the US Embassy, using Twitter. That could have flash-mobbed the embassy. Within 7 mins, the US embassy had responding, tweeting that the rumor was false. Can we give Obama a little bit of a break? All of us engaged in social media will screw up dozens of times …
A: That’s why we shouldn’t be cheerleaders. “I’m impressed by many of the social media efforts, but I think this form of criticism is important to do.”
Q: How do we encourage people to experiment in these spaces? As people go into these tools, they’re inept at first. At what point does the criticism discourage government officials from experimenting?
A: Many of my criticisms are that they’re not doing enough. Not enough commenting, with data representation, experimenting with new forms of participation.

Q: How much of out-of-the-box thinking are they doing with social media?
A: Theyre usually using them the way people already do. I wish they’d be more experimental.

Q: A crowd consists of the people who are uninformed. Government is about managing uncertainty. But if the info you get is biased and uninformed, you can’t manage. What’s the role of the crowd?
A: I don’t take as dark a view of the crowd. You can create political spectacles where a crowd is just a display, but you can get more participatory forms. There can be smart mobs. There are ways they can participate that are meaningful. The Obama admin is trying to take advantage of social occasions that are oriented around civic identity, not persuasion. “As a rhetorician, this is an interesting administration to watch.”

Q: Are Republicans inherently bad at social media?
A: Not at all. Sam Brownback had a great Web site. It does not divide easily along partisan lines.
Q: It depends in part on the demographics of the party. Libertarians have an incredible presence on line.
Q: Markos Moulitas says that Republican’s political philosophy leads them to be uncomfortable with bottom-up media…
A: Republicans do seem to like talk radio, where only a few get to participate.

Q: There was a time when there were a small number of leftwing political blogs and they bemoaned the fact that they had so little Web presence compared to conservative and libertarian blogs, around 2002-3. The populist element is present in all parties and drives a lot of social media. Some believe that the Dean campaign derailed because it thought the comments on its blog were representative of the world…
A: The postmortems are still being done.

Q: I’m not sure how I feel about the gov’t investing enough in social media to do it well. Experimentation is great, but totally botching it at the federal level isn’t good for anyone…
A: Good search on gov’t websites should be a top priority. To get all of Bush’s signing statements, you’d have to know to search on “shall construe.”

Q: Don’t you need a proprietary company to provide those services?
A: We need to be asking questions. [Tags: egovernment egov e-gov social_media facebook twitter transparency ]

1 Comment »

We’ve posted the latest Radio Berkman podcast, this time an interview with Don Burke and Sean Dennehy, two of the folks behind Intellipedia, a wikipedia for U.S. intelligence services.

[Tags: wikipedia intellipedia cia intelligence everything_is_miscellaneous ]

1 Comment »

You can tell that Twitter has added something important to the ecosystem by the volume of the snickering. If you dismiss it by asking “Why do I care what you had for breakfast?”, there are only two choices. First, you’re saying everyone on Twitter is an idiot. Second, you don’t understand what you’re talking about. As a Twitterer (dweinberger), I’m going to go with Option #2.

Twitter’s success tells us a lot…including the following 4.5 points:

1. Twitter in its native form assumes we’re ok with not keeping up with the abundance. Tweets are going to scroll by when you’re not looking, and you’re never going to see them. Twitter assumes you will let them go, the way most of us cannot leave unread the messages in our inbox.

2. Social asymmetry addresses the scaling problem. At Twitter, the people you follow are not necessarily the people who are following you. That’s exactly not how mailing lists and weekly status meetings work, and Twitter’s approach impedes the back-and-forth development of ideas. But, maybe that’s not what Twitter is primarily about. And the asymmetry means that some people can have lots of followers but still participate as listeners.

2.5. (Maybe in an age of abundance, the back and forth development of ideas isn’t the only process. Sure, having a small group kick around an idea often works. But maybe in some instances it also works for an idea to be lobbed like a beach ball from one group to another, each putting their own spin on it.)

3. Twitter is an app that scales as as platform. That is, it comes with a set of features that makes it usable and popular. But it’s open enough to enable users and third parties to add capabilities that make it useful for what it wasn’t designed for. For example, a convention has arisen among users that “RT” will stand for “re-tweet” when you want to publish someone else’s tweet to one’s own followers.

4. We’ll complicate simple things as much as we have to. We’ll invent “hashtags” (tags that begin with #, embedded within a tweet) to let people find tweets on a particular topic, getting past the “it already scrolled past” issue. We’ll invent layers upon layers of aggregators of tweets. We’ll just bang away on it as hard as we have to in order to accrete significance. We truly are meaning monkeys. [Tags: twitter everything_is_miscellaneous ]

30 Comments »

The Financial Times yesterday ran a terrific op-ed by James Boyle, explaining the ridiculousness of the Conyers bill “that would eviscerate public access to taxpayer funded research.” The op-ed is written in Jamie’s light-hearted-yet-penetrating style, and should be read simply for that reason — preeminent legal scholars of copyright are not supposed to be entertaining.

Then, at the end, he adds an argument that I think is crucial because it addresses the Internet’s effect on knowledge and authority:

Think about the Internet. You know it is full of idiocy, mistake, vituperation and lies. Yet search engines routinely extract useful information for you out of this chaos. How do they do it? In part, by relying on the network of links that users generate. If 50 copyright professors link to a particular copyright site, then it is probably pretty reliable.

Where are those links for the scientific literature? Citations are one kind of link; the hyperlink is simply a footnote that actually takes you to the desired reference. But where is the dense web of links generated by working scientists in many disciplines, using semantic web technology and simple cross reference electronically to tie together literature, datasets and experimental results into a real World Wide Web for science? The answer is, we cannot create such a web until scientific articles come out from behind the publishers’ firewalls….

[Tags: copyright copyleft conyers james_boyle knowledge everything_is_miscellaneous ]

1 Comment »