Joho the Blog

March 3, 2015

[liveblog] David Sanger on cybersecurity. And Netanyahu

David Sanger of the NY Times is giving a Shorenstein Center lunchtime talk about covering security.

NOTE: Live-blogging. Getting things wrong. Missing points. Omitting key information. Introducing artificial choppiness. Over-emphasizing small matters. Paraphrasing badly. Not running a spellpchecker. Mangling other people’s ideas and words. You are warned, people.

David begins by honoring Alex Jones, the retiring head of the Shorenstein Center with whom he worked at the Times.

David tells us that he wrote his news analysis of the Netanyahu speech to Congress last night, before the talk, because people now wake up and expect it to read about it. His articles says that a semantic difference has turned into a strategic chasm: we’ve gone from preventing Iran from having the capability of building a weapon to preventing Iran from building a weapon. Pres. Obama dodged this question when David asked him about it in 2010. If the Iran deal goes through, says David, it will be the biggest diplomatic step since Nixon went to China.

Probably six years ago David had just come back from writing The Inheritance, which disclosed that GW Bush had engaged in the first computer attacks on Iran. He came back to the newsroom saying that we need to start thinking about the strategic uses of cyber as a weapon, beyond worrying about kids in a basement hacking into your bank account. This was an uphill struggle because it’s extremely difficult to get editors to think about a nontraditional form of warfare. Drones we understand: it’s an unmanned aircraft with familiar consquences when it goes wrong. We all understand nuclear weapons because we saw Hiroshima. Cyber is much harder to get people to understand. To make matters worse, there are so many different kinds of cyber attacks.

When you think about cyber you have to think about three elements, he says. 1. Cyber for espionage, by states or by thieves. 2. Cyber for economic advantage, on the cusp between business and govt. E.g., Chinese steal IP via operations run out of the Chinese Army. The US thinks that’s out of bounds but the Chinese think “What’s more important to our national interest than our economy? Of course we’ll steal IP!” 3. Cyber for political coercion, e.g. Stuxnet. This tech is spreading faster than ever, and it’s not just in the hands of states. We have no early concept of how we’re going to control this. We now claim Iran was behind cyberattacks on Las Vegas casinos. And, of course, the Sony hack. [He recounts the story.] “This was not a little drive-by attack.”

He says he would have predicted that if we got into a cyber war with another country, it would be an attack on the grid or some such, not an attempt to stop the release of a “terrible” commercial movie. “We’re in a new era of somewhat constant conflict.” Only now is the govt starting to think about how this affects how we interact with other companies. Also, it’s widened the divide Snowden has opened between Silicon Valley and the govt. Post-Snowden, companies are racing to show that they’re not going to cooperate with the US govt for fear that it will kill their ability to sell overseas. E.g., iPhone software throws away the keys that would have enabled Apple to turn over your decrypted data if the FBI comes along with a warrant. The head of the FBI has objected to this for fear that we’re entering a new era in which we cannot get data needed to keep us secure.

The govt itself can’t decide how to deal with the secrecy around its own development of cyber weapons. The Administration won’t talk about our offensive capabilities, even though we’re spending billions on this. “We can’t have a conversation about how to control them until you admit that you have them and describe the circumstances under which you might use them.”

Q&A

Q: [alex jones] Laypeople assume that there are no secrets and no privacy any more. True?

A: By and large. There’s no system that can’t be defeated. (Hillary Clinton must have come to be so suspicious of the State Dept. email system that she decided to entrust it to gmail.) There’s no guaranteed system. We’d have to completely redesign the Internet to make it secure.

Q: [alex] What’s the state of forensics in this situation?

A: It’s not a sure thing. All govts and law enforcement agencies are putting a lot of money into cyber forensics. In the nuclear age, you could see where the missiles are coming from. Cybercrime is more like terrorism: you don’t know who’s responsibile. It’s easy to route a cyberattack through many computers to mask where it’s coming from. When the NYT was hacked by the Chinese govt, the last hop came from a university in the South. It wouldn’t have been so nice to have assumed that that little university was actually the source.

The best way to make forensics work is to have implants in foreign computing systems that are like little radar stations. This is what the NSA spends a lot of its time doing. You can use the same implant for espionage, to explore the computer, or to launch an attack. The US govt is very sensitive about our questions about implants. E.g., suppose the NSA tells the president that they’ve seen a major attack massing. The president has to decide about reacting proactively. If you cyber-attack a foreign computer, it looks like you struck first. In the Sony case, the President blamed North Korea but the intelligence agencies wouldn’t let him say what the evidence was. Eventually they let out a little info and we ran a story on the inserts in NK. An agency head called and officially complained about this info being published but said more personally that releasing the fact that the govt can track attacks back to the source has probably helped the cause of cybersecurity.

Q: Are there stories that you’re not prepared to publish yet?

A: We’ve held some stuff back. E.g., e were wondering how we attacked Iran computers that were disconnected from the Net (“air gap”). If you can insert some tech onto the motherboard before the product has been shipped you can get access to it. A Snowden document shows the packaging of computers going to Syria being intercepted, opened, and modified. Der Spiegel showed that this would enable you to control an off-line computer from 7 miles away. I withheld that from the book, and a year or two later all that info was in the Snowden docs.

Q: [nick sinai] Why haven’t the attacks on the White House and State Dept. been a bigger story?

A: Because they were mainly on the unclassified side. We think it was a Russian attack, but we don’t know if was state-sponsored.

Q: How does the Times make tradeoffs between security and openness?

A: I’m not sure we get it right. We have a set of standards. If it would threaten a life or an imminent military or intelligence operation we’re likely not to publish it. Every case is individual. An editor I know says that in every case he’s withheld info, he’s sorry that he did. “I don’t blame the government” for this, says David. They’re working hard to prevent an attack, and along comes a newspaper article, and a program they’ve been working on for years blows up. On the other hand, we can’t debate the use of this tech until we know what it can do. As James Clapper said recently, maybe we’re not headed toward a cyber Pearl Harbor but toward a corrosive series of attacks, institution by institution.

Q: At what point do cyberattacks turn into cyberwarfare?

“Cyberwarfare” is often an overstated term. It implies that it might turn into a real-world war, and usually they don’t. Newspapers have to decide which ones to cover, because if you tried to cover them all, that’s all you’d cover. So the threshold keeps going up. It’s got to be more than stealing money or standard espionage.

Q: Will companies have to create cyber militias? And how will that affect your coverage?

A: Most companies don’t like to report cyber attacks because it drives down their stock market valuation. There’s a proposed law that would require a company to report cyber attacks within a month. The federal govt wants cybersecurity to come from private companies. E.g., JP Morgan spends half a billion dollars on cyber security. But there are some state-sponsored attacks that no private company could protect itself against.

Q: How does US compare with our enemies? And in 30 yrs how will we remember Snowden?

A: The usual ranking puts US on top, the British, the Israelis. The Chinese are very good; their method seems to be: attack everyone and see what you get. The Russians are stealthier. The Iranians and North Koreans are further down the list. A year ago if you’d told me that the NKs would have done something as sophisticated as the Sony attack, I would have said you’re crazy.

I have no problem believing both that Snowden violated every oath he took and multiple laws, and that the debates started by the docs that he released is a healthy one to have. E.g., Obama had authorized the re-upping of the collection of metadata. After Snowden, the burden has been put on private companies, none of which have taken it up. Also, Obama didn’t know we were listening in on Angela Merkel. Now all those programs are being reviewed. I think that’s a healthy kind of tradeoff.

Q: What enduring damage has Snowden done?

A: The damage lies between immediate to enduring. Immediately, there were lots of intelligence programs that had to be redone. I don’t see any real damage outside of a 5 year frame.

Q: Might there be a deal that lets Snowden come home?

A: A year ago there was interest in this in order to find out what Snowden knows. But now the intelligence services feel they have a handle on this.

Q: Netanyahu speech?

A: Politically he probably did a little more damage to his cause than good. Some Dems feel coerced. On the substance of it, I think he made the best case you can make for the two biggest weaknesses in the deal: 1. It doesn’t dismantle very much equipment, so when the deal’s term is over, they’ll be up and running. 2. We’re taking a bet that the Iranian govt will be much easier to deal with in 10-15 yrs, and we have no idea if that’s true. But Netanyahu has not put forward a strategy that does not take you down the road to military confrontation.

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February 26, 2015

[liveblog] Data & Technology in Government

I’m at a discussion at the Harvard Kennedy School listening to an awesome panel of Obama administration technologists. Part of the importance of this is that students at the Kennedy School are agitating for a much strong technology component to their education on the grounds that these days policy makers need to be deeply cognizant of the possibilities technology offers, and of the culture of our new technology development environment. Tomorrow there is an afternoon of discussions sponsored by the student-led Technology for Change group. I believe that tonight’s panel is a coincidence, but it is extraordinarily well-timed.

Here are the participants:

  • Aneesh Chopra, the first federal CTO (and a current Shorenstein Center fellow)

  • Todd Park, White House Technology Advisory

  • DJ Patil, the first US Chief Data Science, five days into his tenure

  • Lynn Overmann – Deputy Chief Data Officer, US Dept. of Commerce

  • Nick Sinai – former US Deputy Chief Technology Officer (and a current Shorenstein Center fellow)


NOTE: Live-blogging. Getting things wrong. Missing points. Omitting key information. Introducing artificial choppiness. Over-emphasizing small matters. Paraphrasing badly. Not running a spellpchecker. Mangling other people’s ideas and words. PARTICULARLY LOOSE PARAPHRASING even when within quotes; these are geeks speaking quickly.
You are warned, people.

Todd Park: I’m now deeply involved in recruiting. The fundamental rule: “If you get the best people, you win.” E.g., the US Digital Service: “A network of elite technology development teams.” They want to address problems like improving veteran’s care, helping immigrants, etc. “If you go to the best talent in the country and ask them to serve, they will,” he says, pointing to DJ and Lynn.

DJ Patil: We’re building on the work of giants. I think of this as “mass times velocity.” The velocity is the support of the President who deeply believes in open data and technology. But we need more mass, more people. “The opportunity to have real world impact is massive.” Only a government could assemble such a talented set of people. And when people already in the govt are given the opportunity to act and grow, you get awesome results. Data scientists are force multipliers.

Lynn Overmann: “I’m a serial public servant.” She was a public defender at first. “There is literally no serious problem you’re concerned about that you can’t tackle from within the federal government.” The Commerce Dept. has huge amounts of data and needs help unlocking it. [In a previous session, Lynn explained that Commerce offers almost no public-facing servies except gathering and releasing data.]

Nick Sinai: Todd, you were the brains behind the Presidential Innovation Fellows Program

Todd: The government is not a lean start up but that approach applied to may problems work much better than if you apply traditional the waterfall approach to computing. Round 1 went well. In Round 2, they brought in about 40 people. There was a subset of the Round 2 who found the program “addictive.” So the Whitehouse used 18F, a digital consulting service provided by the GSA. Demand has now gone off the chart for these new style of consultants. Some of those folks then helped grow the new US Digital Sesrvice. It all started with the Innovation Fellows and grew organically. “The more people we attract people who are amazing into government, the more we energize amazing people already in government, the more air cover we give them” the more awesomeness there will be. Let them create results at 10x what anyone expected. “That methodology is the only replicable, reliable way to change government at scale, at speed, in a way that’s permanent.” “I can’t tell you how much fun this is.”

DJ Patil: My first encounters with the CIOs of existing agencies and departments have been amazing. They’re so open, so eager for disruption.

Aneesh Chopra: The line between public and private sector is becoming very porous. That means that the products of the teams being described are a new form of information that in the hands of entrepreneurs and innovators can be transformative. E.g., Uber wanted their drivers to make better healthcare choices. There’s now a hose of data about the healthcare signups. A startup — Stride Health — took that hose and customized it for Uber drivers; maybe drivers want better back care options. There’s an increasing portfolio of institutions extending these services. A handshake makes more and more of this datea interoperable, and there’s a hand off to entrepreneurs and innovators. “They may not be stamped .gov” but they’ll powered by data from the govt.

Nick: We have an opportunity to do smart wholesaling of data, as well as retailing it: Great services, but also enabling non-governmental groups to build great end-user services.

Lynn: At Commerce we’re trying to do Open Data 2.0. How do we get our data experts out into the world to talk with users ? How do we share data better? How do we create partnerships with the public sector? E.g., Uber shared its data on traffic patterns with the city of Boston.

Lynn: In the departments Todd has led, he has worked on the gender balance. Women were in the majority by the end of his HHS appointment. [I couldn’t hear all of this.]

Todd: I’ve learned that the more diverse the team is, the better the team is. We made it a real priority for the US Digital Service to have a team that looks like America. It’s also our hope that we’ll be minting people who become superstars in the tech world and will encourage more youths to enter STEM.

Aneesh: There were a few places we thought we could have done better. 1. Rethinking the role and nature of the infrastructure. Human capital is the infrastructure for the digital economy. 2. We make rules of the road — e.g., Net Neutrality today — that give people a more fair shot to compete. There are foundational investments to be made in the infrastructure and creating rules of the road. That’s part of how we affect policy.

Nick: What about the President’s new precision medicine initiative?

Todd: It’s a new way of thinking about how you get medical service. Increasingly Web sites provide tailored experiences. Why not with science? Should your aspirin dose be the same for someone with a different genetics, exposed to different things in your environment, etc.? Where it gets really phenomenal: The cost of genetic sequencing is dropping quickly. And tons of data are coming from sensors (e.g., FitBit). How do you start getting a handle on that to start getting better treatment? Another side of it: Bioinfomatics has been amazing at understanding genes. Combine that with clinical knowledge and we can begin to see that maybe that people who live near docks with diesel fumes have particular symptoms. We’ll be able to provide cohorts for test studies that look like America.

Nick: Aneesh and Todd, you both quote Joy’s Law: Most of the smartest people in the world work for someone else.

Aneesh: In many ways, the lessons learned from the innovation philosophy have had great effect in the public sector. The CEO of P&G said 50% of ideas will come from outside of P&G. This liberated him to find innovations in the military that resulted in $1B in cash flow for P&G. Also, we’ve learned from platform effects and what the team at Facebook has done. Sheryl Sandberg: There are 3,000 developers at FB, but a query at Google found 35,000 people with the title “FB developer,” because other companies were using the FB platform.

Todd: It’s important to remember Joy’s Law, and the more you can get those people in the world to care about what you do, the more successful you’ll be. I was asked what I would do with the vast amount of data that the govt has. My first thought was to build some services. But about 17 seconds later I realized that’s entirely the wrong approach. Rather, open it up in machine readable form. We invited four innovators into a room. At first they were highly skeptical. But then we showed them the data, and they got excited. Ninety days later we had a health care datapalooza, and it caught fire. Data owners were there who thought that opening up their data could only result in terribleness. At the end of the datapalooza they flipped. Within two years, the Health Datapalooza became a 2,000 person event, with thousands of people who couldn’t get tickets. Hundreds of new applications that could help individuals, hospitals, healthcare providers were created. But you have to have the humility to acknowledge that you don’t know the answer. And you have to embrace the principle that the answer is likely to come from someone who aren’t you. That’s the recipe for awesomeness to be released.

Aneesh: When Secty Sibelius saw the very first presentation, her jaw dropped. The question was what are the worst communities in the America for obesity and who can they talk to about improving it. In seven minutes they had an answer. She said that when she was Governor, it would have taken her staff seven months to come up with that answer.

Q: [a self-identified Republican technologist] President Obama got the right team together. What you do is awesome. How can we make sure what you’ve built stays a permanent part of the government?

Aneesh: Eric Cantor was doing much the same in Congress. These ideas of opening up data and engaging entrepreneurs, lean startups, open innovation have been genuinely bipartisan.

Todd: Mike Bracken from the UK Digital service says: The strategy is delivery. What will change govt is a growing set of precedents about how govt really should work. I could write an essay, but it’s more effective if I point to datapalooza and show the apps that were written for free. We have to create more and more examples. These examples are done in partnership with career civil servants who are now empowered to kick butt.

DJ: We can’t meet the demand for data scientists. Every agency needs them. We have to not only train those people up, but also slot them into the whole stack. A large part of our effort will be how to train them, find them great homes at work, and give them ways to progress.

Nick: It’s really hard to roll back transparency. There are constituencies for it, whether it’s accountability orgs, the press, etc.

Lynn: Civil servants are the most mission driven people I’ve met. They won’t stop.

Q: Everyone has talked about the need for common approaches. We need identities that are confidential and interoperable. I see lots of activities, but not a plan. You could do a moonshot here in the time you have left. It’d be a key part of the infrastructure.

Aneesh: When the precision medical provision was launched, a critical provision was that they’ll use every regulatory tool they have to connect consumers to their own data. In 2010 there was a report recommending that we move to healthcare APIs. This led to a privately funded initiative called Project Argonaut. Two days ago we held a discussion here at Harvard and got commitments for public-private efforts to create an open source solution in healthcare. Under Nick, the same went on for connecting consumers to their energy info. [I couldn’t capture all this. I’m not sure the above is right. And Aneesh was clear that he was speaking “as an outsider.”]

DJ: If you check the update to the Podesta Big Data report, it outlines the privacy aspects that we’ll be pushing on. Energy is going into these issues. These are thorny problems.

Q: Cybersecurity has become a high profile issue. How is the govt helping the private sector?

Aneesh: Early on the President offered a framework for a private-public partnership for recognigizing digital fingerprints, etc. This was the subject of a bipartisan effort. Healthcare has uniform data-breach standards. (The most common cause of breaches: bad passwords.) We need an act of Congress to [he went too fast … sorry].

Lynn: Cybersecurity requires an international framework for privacy and data security. That’s a major challenge.

Q: You talked about the importance of STEM. Students in astronomy and astrophysicists worry about getting jobs. What can I say to them?

DJ: I was one of those people. I lot of people I went to school with went on to Wall Street. If you look at the programs that train data scientists, the ones who are super successful in it are people who worked with a lot of messy data: astrophysicists, oceanographers, etc. They’re used to the ambiguity that the data starts with. But there’s a difference in the vocabulary so it’s hard for people to hit the ground running. With 4-6 weeks of training, these people crush it. Tell your students that there are great opportunities and they shouldn’t be dissuaded by having to pound the pavement and knock on doors. Tell them that they have the ability to be game changers.

Q: How many of us are from the college? [surprisingly few hands go up] Your msg about joining the govt sounds like it’s tailored for young professional, not for students. The students I know talk about working for Google or FB, but not for the govt.

Todd: You’re right. The US Digital Service people are young professionals who have had some experience. We will get to recruiting in college. We just haven’t gotten there yet.

Lynn: If you’re interested in really hard problems and having a direct impact on people’s lives, govt service is the best thing you can do.

Q: When you hire young tech people, what skills do they typically not have that they need?

Lynn: Problem solving. Understanding the problems and having the tech skills to solve them. Understanding how people are navigating our systems now and asking how we can leverage tech to make that process much much easier.

DJ: In Sillicon Valley, we’re training people via internships, teaching them what they don’t learn from an academic environment. We have to figure out how govt can do this, and how to develop the groups that can move you forward when you don’t know how to do something.

Aneesh: There is a mindset of product development, which is a muscle that we haven’t worked enough in the policy arena. Policy makers too often specify what goal they want and allocate money for it. But they don’t think about the product that would achieve that goal. (Nice shout out to Karim Lakhani. “He’s in the mind set.”)

Q: [leaders of the Kennedy School Tech for Change] Tech for Change has met with administrators, surveyed students, etc. Students care about this. There’s a summit tomorrow. [I’m going!] What are the three most important things a policy school could do to train students for this new ecosystem. How can HKS be the best in this field?

DJ: Arts and humanities, ethics, and humility.

Todd: One expression of humility is to learn the basics of lean startup innovation. These principles apply broadly

DJ: There’s nothing more humbling than putting your first product out there and watching what people say on Twitter.

Lynn: We should be moving to a world in which technology and policy aren’t separate. It’s a problem when the technologists are not at the table. E.g., we need to be able to track the data we need to measure the results of programs. This is not a separate thing. This is a critical thing that everyone in the school should learn about.

Todd: It’s encouraging that the geeks are being invited into the rooms, even into rooms where no one can imagine why tech would be possibly relevant. But that’s a short term hack. The whole idea that policy makers don’t need to know about tech is incredibly dangerous. Just like policy makers need a basic understanding of economics; they don’t have to be economists.If you don’t have that tech knowledge, you don’t graduate. There will be a direct correlation between the geek quotient and the efficiency of policy.

Nick: Panel, whats your quick actionable request of the Harvard JFK community?

Lynn: We need to make our laws easier to understand.

Todd: If you are an incredibly gifted, patriortic, high EQ designer, dev, devops, data scientists, or you know someone who is, go to whitehouse.gov/usds where you can learn about the Digital Service and apply to join this amazing band.

DJ: Step up by stepping in. And that doesn’t have to be at the federal level. Share ideas. Contribute. Help rally people to the cause.

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Literature and Medicine: The syllabus

The superb novelist and teacher Meredith Sue Willis, who is also my sister-in-law, is teaching a course at a local Veterans Administration hospital on literature and medicine. It’s taught to hospital staff after work in the hospital.

Here’s the syllabus, which Sue has put under a Creative Commons license (which is where all syllabi belong, amirite?). It looks like a great set of readings organized around important topics. Isn’t it awesome that we can get curated collections like these from which we can learn and explore?

In fact, it prompted me to start reading The Young Lions, which so far I’m glad I’m doing. Thanks, Sue!

(Ack. I forgot that Sue told me about this because she’s using in the course something I wrote. So I am inadvertently logrolling. But sincerely!)

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February 25, 2015

Seriously? Who would donate to this?

pancake day

In the booths there’s a small notice that the money will be donated to Children’s Miracle Network. But there’s nothing about that on the freestanding kiosk.

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February 24, 2015

[shorenstein] CNN Digital’s New Rules for Modern Journalists

Meredith Artley , editor in chief of CNN Digital, is s giving a Shorenstein Center talk on “new rules for modern journalists.” [Disclosure: I sometimes write for CNN.com. I don’t know Meredith and she doesn’t know me.]

NOTE: Live-blogging. Getting things wrong. Missing points. Omitting key information. Introducing artificial choppiness. Over-emphasizing small matters. Paraphrasing badly. Not running a spellpchecker. Mangling other people’s ideas and words. You are warned, people.

Meredith started at NYTimes.com where most of the work was copying and pasting into online. She left as second in charge. Then she spent five hears in Paris for the International Herald Tribune. Then exec. ed of LATimes.com. She’s been at CNN for 5 years. Digital CNN includes CNN.com, CNN Money on desktops and mobile, and more. There are 300 people on the digital team. Part of her remit is also to tap into the rest of CNN.

Rule #1: Slow down a bit.

For journalists, there’s more to consider than ever: writing, choosing images, building your personal brand across media. You need the discipline to be the best at what you’re doing.

For example, CNN had a story about this relentless winter. At first the headline was “Boston braces for more snow.” But that headline didn’t do very well; CNN tracks the clicks and other online responses. That headline tells you “Boston: More of the same.” So they came up with the headline “Boston would wave a white flag if it could see it.” That story went straight through the roof. A little emotion, a little wink.

#2: The best and brightest modern journalists pick a measure of success that matters to them.

Some video journalists pick completion rates: how many people make it through the entire 3-4 min video. Or time-spent on text stories. People viewed the story about the woman luring three young women into ISIS for an average of 6.5 minutes, which is a lot. “That’s powerful.” That tells CNN that maybe they can go long on that story. “We’re using the audience data to help steer us into our assignments.”

Another example: CNN gets a lot of reports of what posts are doing well. They had a lede that explained what’s at stake in the clash of powers in Ukraine rather than starting with that day’s developments. That got people into the story far more effectively

#3 Pick a social platform that suits you and suits your story — those are two separate things.

Facebook is good for several kinds of stories: for video, for evening publishing. Twitter is really good at reaching an influencer audience and having a connection to TV. Certain stories lend themselves to certain platforms.

Example: A correspondent was in a beseiged city. He did a Reddit AMA. The numbers weren’t astronomical, but the quality and caliber of the conversation was fantastic.

#4: Publishing is not the end.

The old model was that you hope your story gets posted prominently, and once it’s out, you’re done. The best and brightest rockstar journalists now know that publishing is the moment where you start to engage audiences, look at how it’s performing, thinking about how you might reach out to social media to get it seen, listen to the conversation around the story to see if there are followups….

E.g. At CNN Money they pore through data and find the best jobs in America based on particular criteria. Being a dentist made the list one year. CNN tweeted this out to the American Dental Association. “This is a great way to reach the people you’re talking about.” “It really isn’t enough these days to put it on a site, or tweet it and walk away.”

#5: Beware of the big and shiny objects.

There’s a lot of conversation about Snowfall. There’s a temptation to do big and beautiful things like that. But you have to pick and choose carefully. You can start slow: publish a little bit and see if there’s interest, and then add to it.

Example: A columnist, John Sutter, asked audiences to vote on the issues that matter to them. From child poverty to climate change, etc. He said they’d find stories to cover the top five. They thought about doing big multimedia productions. He did a story on the most endangered river. He tweeted during the process — very casual and low cost, not at all like a major multimedia production. “I like that iterative approach.”

Q&A

Q: [alex jones] Your points #2-4, and maybe #5, are contrary to #1. Do you really want people to slow down?

A: I don’t find them contradictory at all. The point is to pick and choose. Otherwise there’s too much to do. Discipline is key. Otherwise it all becomes overwhelming.

Q: CNN on air’s strategy seems very different from CNN.com. On air the strategy is to pick one or two things and beat the hell out of them. Why doesn’t CNN make you the editor of the broadcast portion and have it be more reflective of what’s happening on the digital side?

A: Give me a few years. [laughter] At every morning’s meeting for all of CNN, we start with digital. When we framed the Ukraine story as an East-West proxy war, that becomes the on-air approach as well. CNN Air is a linear thing. That’s the nature of the medium. Most people watch CNN on air a bit at a time. So there was an intentional strategy to cover 4-5 stories and go deep. But because of the digital, we can go broader.

Q: How do you avoid feeling like you’re pandering when you make data so integral to the process? Not everything important is going to get the clicks, and not everything that gets clicks is important.

A: What’s important is what we’re going to do. We wouldn’t drop the Ukraine story if it didn’t get clicks. We use the data to make the story as strong as possible.

Q: Are there differences in how international audiences consumer digital news?

A: We’re seeing that the international audiences use social differently, and more actively. They share more. We’re not sure why. And, we see a lot of video usage in certain parts of Asia Pacific.

Q: How do you create synergies with traditional news media? Or do you?

A: You can’t keep TV separate from digital. Even within DNN Digital we have different pockets these days.

Q: Isn’t there some danger in media outlets sensationalizing headlines, turning them into clickbait? How can you best tread that line?

A: Clickbait is the scourge of the Internet. We don’t do it. We shouldn’t simplify into “Data bad, journalism good.” These are people who have training and instincts. We use data to help guide you to what resonates with the audience. We do it in service of the story.

Q: Can you talk about A/B testing of headlines? And we’re seeing software that turns structured data into stories. Is that the future?

A: We do A/B test headlines, all in service of the story, especially across the home pages. At CNN Money we’re A/B testing a photo with a headline above or below it. I’ve seen some examples of automated writing, but, meh. Maybe around a box score at this point.

Q: How do you see the relation between professionals and amateur journalists/bloggers?

A: CNN was early into this with I-reports. We also have the biggest social media footprint. (We check submitted reports.)

Q: The Ukraine report’s lede is more like what a newsmagazine would have done than like a newspaper lede.

A: Strategically that’s a shift we’re making. For any event there are a lot of stories that sounds the same. Commoditized news.So I’ve been asking our team to go deeper on the color and the context. We try to put it together and frame it a bit.

Q: Facebook has been emphasiszing native video. How you feel about that as opposed to linking to your page?

A: Its an ongoing discussion with Facebook.

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February 23, 2015

The library-sized hole in the Internet

Sarah Bartlett of OCLC interviewed me at some length about the future of libraries. You can read it here.

At some point I will write up the topic of my talk at the OCLC’s EMEA Regional Council Meeting in Florence: libraries as community centers…of meaning.

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February 19, 2015

The joy of the public domain

When Doc Searls and I published our New Clues, we put it into the public domain. Even two months later, it feels good. In fact, seeing it reprinted in its entirety on someone else’s site fills me with an irrational exuberance.

Normally we would have put it under a Creative Commons BY license that entitles anyone to reuse it in whole or in part so long as they attribute it to us. CC BY is great. It takes the “#1. Ask permission” step out of the process by which what you write can be absorbed by your culture. Or anyone’s culture.

The public domain is different. A CC-BY license keeps a work copyrighted, but permits use without first asking permission. Works in the public domain are not copyrighted. Ok, so it’s more complex than that, but that’s basically it. A work in the public domain is like a folk song: you can sing it, you can change the words, you can record it and charge for the recording, you can print the lyrics on the front of your ice cream containers. You can even claim that you wrote it, although that would be wrong of you.

In practical terms, putting New Clues into the public domain [here’s how] really doesn’t do much that CC BY doesn’t do. Yes, someone could reprint our public domain document without crediting Doc and me, but they could do that with CC BY also — we’d have the right to insist that they provide attribution, but Doc and I are likely to use moral suasion in either case, by which I mean that we’d write a polite email to the evil doer. So, pragmatically, there isn’t much difference.

So why does putting it into the public domain make me happier? I get as close to smiling as my stony visage permits when I see a site that’s copied and pasted the whole thing. It makes it feel that what Doc and I wrote was really about what it says and less about what the writing says about Doc and me. The focus is where it should be.

And it feels deeply good to know that we have created something that can spread as far and deeply into the culture — and thus into people’s lives — as our culture wants. The only barriers are those of interest. And we’re not going to try to tease you with a snippet, with a taste. Not interested? Fine. It’s still there for anyone who is.

I expressed this to Peter Suber, who is dedicated full time to expanding the sphere and influence of Open Access works. Peter pointed out that my reaction rests in part on the privileged position I occupy: I can do some writing for free, and because Doc and I are known a bit within the domain of people who blab about the Internet, there’s a disincentive for people who might want to pass off our words as our own. If we were, say, unknown high school students it’d be easier for someone to get away with crudely plagiarizing our work. True enough.

Even so, putting work into the public domain feels good. I recommend you try it.

 


Peter Hirtle points out that Creative Commons 0 isn’t exactly the same as public domain, although functionally it’s identical. The whole question of trying to eliminate all copyright interests in a work is vexed. Peter points here for details and evidence of the complexity of the issue. Thanks, Peter!

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February 17, 2015

[shorenstein][2b2k] Wesley Lowery on covering Ferguson and the effect of social media on the reporting ecosystem

Wesley Lowery is a Washington Post reporter, recently ex of the Boston Globe. He’s giving a Shorenstein Center lunchtime talk on covering Ferguson. [Afterwards: It was great.]

NOTE: Live-blogging. Getting things wrong. Missing points. Omitting key information. Introducing artificial choppiness. Over-emphasizing small matters. Paraphrasing badly. Not running a spellpchecker. Mangling other people’s ideas and words. You are warned, people.

Wesley’s reflections on the effect of social media on his ability to cover Ferguson seem to me to be especially insightful and nuanced. He does not cede all ground to social media, but instead uses it to do his job as a reporter, and sees its effect on every facet of his role.

Afterwards I asked him if the detailed view he gets from social media’s ability to let people tell their own story has affected his idea of what it means to “cover” an event. In particular, I asked him in our very compressed conversation whether he be satisfied if someone where to say to him, “I read you in every medium, and you’re the only person I need to read to get the Ferguson story.” He said he would be ok with that but only because so much of his social media contribution consists of references to other sources and other people, including to reports by other newspapers. Wesley is himself a web.


Wesley says he’s been covering the activities of Congress (“An easy workload,” he says to laughter). He was on social media on his phone as always when he started seeing Instagram videos of a shooting. “I jump over to Twitter and I see it’s getting traction among people who cover race.” The next day he’s getting off a flight to DC, checks his phone, and sees a fight has broken out, a gas station is about to burn down. “And I’m thinking, what’s happening in this place I never heard of?” He’s interested in race and ethnicity, so he decides to go to Missouri for a day. He’s there for six months (Aug. 11 – Dec. 11). “It became apparent really quickly that this was a story about more than an 18 yr old boy who got shot.”

He went to a NAACP town hall. He’s been to many, but over a thousand people were inside, and hundreds were waiting in the parking lot to hear what was going on. That’s when he knew that this was about something bigger.

Two days after the shooting, he meets up with someone who turned out to be important in the movement. [Didn’t get her name.] She agrees to guide him. Ferguson is a suburban town, he explains. He and she were walking up a side street when they heard the noise of a police-protestor standoff. They go to it and are hit with the first teargas of the protests. Lots of people who were just curious were caught in it — people coming out to see what the hubub was about, etc.

We see Ferguson through our own lenses, he says. But each state has its own history, own demographic issues, etc. “As I learned more about Missouri, I realized so much of the distrust is not about this shooting, but about the guy who was pulled over the week before.” Wesley interviewed a kid who later was in an iconic photo of him throwing a teargas canister back at the police. The kid said, “Look, when this is all over, you’ll go back home, but we’ll still be here.” [approx.]

Boston, Wesley says, has a perpetual middle child syndrome. “We’re as good as NYC!” we keep insisting. To be a reporter in Boston, Wesley had to go to extra lengths to understand Boston’s cultural and civic history. It’s easy for reporters to fall into reporting about places they don’t know, and do so in giant swooping gestures. Wesley’s aim was seek out local people who could inform him about the reality of the place. And maybe after writing two pieces a day for months he’d be in a position to write a swooping piece.

So he used social media extensively, mainly to show people things. If you are sitting in NY or Wyoming and want to know what Ferguson is, here are the images and voices. The newspapers tend to show us the same images. But here’s a photo of the block past the iconic burning gas station that you’ve seen a thousand times. “If you don’t tackle stories this way, you’ll lose your role as essential to understanding the story.”

Before social media, people couldn’t tell their own stories. Now they can. “I won’t forget the person who watched the shooting and live tweeted it. He said something like, ‘Fuck, the police just shot a guy outside my apartment.’ I could write about that, but he can now tell his own story.” And people now can take journalists to task for particular lines in a story. It used to be that we’d decide what’s newsworthy, says Wesley. The people who are there would have to wait until 6 o’clock to see if we deem it as newsworthy. Now the people participating in the event can shame the news media into showing up. It empowers people in a way that they’ve never been before.

We saw in Ferguson the depth and nuance of the stories being told. The reporters who were able to excel were able to engage in a two-way conversation, not a publishing conversation. That changed the tenor and the depth of our coverage.

We’re now having a large-scale conversation across America about policing practices. That may be a legacy of Ferguson, but we can’t tell yet.

For the medium, the legacy is: You have to engage people where they are and recognize they can tell their own stories. And we have to be in conversation with people, ineract them. The people we cover now have more voice than ever about our coverage, which means we have to be more interactive with them. Every story I write I wonder what the response will be. We have to be responsive.

Q&A

Why did you become a journalist?

I’m not exactly sure. My dad was a journalist. My family valued it. But we clashed all the time. Even so, the first person awake brought in the newspaper, and that was the dinner conversation. That instilled a sense of the nobility of this craft that people today don’t grow up with. You became a journalist if you had some ability to take care of yourself economically, not to get out of poverty. It was for idealists. Now it frequently draws people who want to tell the story of the people they grew up with. And now there are fewer barriers to entry. You can be blogging on the side. I encourage people to go into the field It’s an amazing moment now. Everything is undecided.

Q: Are you a denizen of the Jeff Bezos wing of the Washington Post?

I don’t think that quite exists yet. A lot of Amazon is designed to make cognitive decisions lower, less friction. Now that people have so many more media choices, we have to be much more about giving readers access to the content they want. The people we’re bringing in are young, innovative thinkers, and it’s as if they’re saying, “We haven’t figured this out yet, but in three years we’re going to be awesome!” That’s the team I want to be on.

Q: How important do you think Ferguson will be ultimately?

A: It’s so hard in the moment to figure out what the moment is. In 30 yrs, Ferguson will be a linchpin, but it’s part of a whole line of events, including Katrina, the election of a black President, etc. We’ve been locked in a perpetual dialogue on race since the election of Obama. Ferguson turned a corner into action, for better or worse. This prompted the elected officials and the society to say that we can’t continue just talking about this. We have to do something. We’re still seeing demonstrations in a dozen cities every day.

Q: How does one live in a community all your life and not notice and do something about the racial imblance in the police force, for example?

A: The community is transient because it’s somewhat upwardly mobile. Few have lived in Ferguson their whole lives. [He talks about a popular African-American school superintendent fired by a mainly white school board.] The Brown shooting is part of a larger context.

Q: How do you manage pressure in the midst of such a heated environment? The community and the cops each feel unheard.

A: It’s remarkably tough. We get the feedback in real time while we’re doing it. We’re getting teargassed and someone is criticizing a word I used on Twitter. It creates this remarkable pressure. I tried to use the platform to amplify whatever anyone was telling me. But it’s hard to get the cops to speak. When they did, I’d tried to get out that word, too.

Q: What are the impacts of the coverage on the community?

A: The Internet makes us think we know about the news. We see the FB post about Ebola, but we don’t read the article. The deep saturation of media coverage often drowns out the depth of media coverage. Ferguson sorely missed having a newspaper there that was asking hard questions. There are places that really need someone to come in, notice that things are really messed up, make some information requests, etc. On the other hand, watching Ferguson on CNN burning for days and days has an impact. Our job, which we largely failed at, was to provide spatial context. Three blocks of Ferguson burned. It’s a big suburb.

Q: [missed it]

A: You’re no longer a mysterious person who’s name is at the top of the article. People read articles sometimes because they find the personality of the reporter attractive. As a reporter, who you are as a person is open to scrutiny and criticism and to feedback about things that aren’t about your work. It’s an occupational hazard now, but it’s also a positive thing: I have a lot of meaningful relationships via social media with people I don’t know. Huge pros and cons. Since Ferguson, I try to be more siloed. I take long periods of time when I’m not on Twitter — like for a day and a half.

Q: Why haven’t the mayor and police chief felt the need to step down in the face of the criticism? And how about your arrest?

A: It’s stunning that they weathered it. In part it’s because what people on the Internet say doesn’t matter. It’s the constituents who count. Also, if you’ve been taking a group of people for granted for so long, why start now? Media don’t have as much power as they think they do.

A: About the arrest: Me and a friend were the first journalists arrested in Ferguson. We were in a McD’s for the wifi. A SWAT suggested they leave because of imminent conflict. “Do we have to leave?” The police got impatient. [That’s my gross TLDR. Here’s Wesley’s news report, with video.]

Q: I start following you when you were live-tweeting the Marathon bombing. At some point, you became the story. How does that change your responsibility?

A: The “personal branding” — he hates that phrase — makes you as a reporter part of the story. In some ways it’s a more transparent interaction. You can gauge for yourself whether I’m handling it properly. We have an obligation to be fair, honest, and transparent. You have to recognize that the Internet world is very different from your real, personal life.

Q: What were the effective platforms that were getting it right? And who?

A: When the entire media show up, I look for the people who are telling the story a little differently. I had to do a bit of both. [He gives a list of reporters. I missed it entirely.]

Q: An interesting narrative was built up around Ron Johnson, African-American Highway Patrol captainm who was portrayed as a savior…

A: The media wanted a savior. Johnson was a soothing factor for a day and a half. But when a community is actually upset, it’s not appeased by the black state trooper who the media says is going to solve all the problems. It’s bigger than that.

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February 12, 2015

“Whiplash” better in memory

[NON-SPOILER ALERT: There are no spoilers in this that you wouldn’t get from the most general discussion of what the movie is about. Less, probably.] I saw the movie Whiplash on a plane yesterday. I thought it had some bright-colored acting and fantastic music, but was predictable. Every ten years or so there’s another movie about an inspiring teacher,. Sometimes the teacher is kooky or lovable. Sometimes the teacher is crusty or tough or very tough, but it’s all for the kids. Whiplash is a spin on that overall genre.

The acting was pleasantly hammy, as is the mode these days. And I’m longtime fan of J.K. Simmons. (Let’s not forget Cave Johnson.) But I ended the movie a bit disappointed. Elements of it were terrific. Overall: Saw it coming like a bridge after the second verse.

But today I’m remembering it more fondly. I’m going to suggest to my wife that she see it, and I’ll watch it again with her. Mainly because the music is fantastic: great performances, and great presentation of those performances. If you think you don’t like jazz, you should watch Whiplash just to make sure.

Just be prepared for some predictable cheese.

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February 11, 2015

Church and State merge, resulting in

Time Magazine has erased the line between editorial and advertising. Explicitly. Proudly.


The result? The current issue has a total of three pages of ads.


Plus, the cover story is a paean to Starbucks, making readers suspect that someone bribed a priest.

So, Time fails and journalism is made a little less trustworthy. Nice job, Time!

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